Ordered an iPhone 7 more than 2 weeks ago still no...

Ordered an iPhone 7 more than 2 weeks ago still no sign of it having been despatched. Slow to respond to emails and then only to say they have passed it to the responsible department. However, they haven't been slow in taking the money. This may turn into a one star review.

Update cancelled tbe order as still no sign of it and told will have to wait for a refund which will be 2 weeks - based on other reviews it will probably be longer. Reported to Trading Standards.