The phone I ordered took over a month to arrive. T...

The phone I ordered took over a month to arrive. The phone they sent didn't work from the outset, the charging port was faulty and the battery life poor. I was locked down in Spain, and contacted them immediately to let them know there was a problem - I couldn't send it back because I did not have a residents card and therefore could not go out to send it. I said I would do as soon as I was back, and they implied that they would honour the battery warranty because of the lockdown. Once they received it, they said I would have to pay for the return and the repair (a new battery), because there was water damage. There was no water damage. After 26 days and multiple emails, I asked them to send the phone back to me unrepaired, I provided the return address in my original parcel. They sent the parcel back to spain, to a souvenir shop. I now have no phone and no way to get it. An absolute disaster. They cannot be contacted by phone and they do not care about customer service. They might be cheap, and you might get lucky with a good phone, but if there is anything wrong, you will regret using this company.