Order ID 236609 Disgusting service. Ordered the ph...

Order ID 236609 Disgusting service. Ordered the phone 3 weeks ago as a gift (which is now long overdue) have been fobbed off ever since. Emailed several times to be told its a quality control issue and would be sent out. Rang customer services was told it would definitely be posted out to me that day, it wasn't. Rang the following day (today) was on hold for over an hour, was top of the queue for 20 minutes with no one answering, when it finally got picked up the said hello twice and put the phone down, didn't give me a chance. So I rang again - absolutely fuming!! The guy who answered said it was in a queue to be dispatched and would be either today or tomorrow. So I said the guy had lied yesterday, but the agent didn't think this was a lie. I must admit i was shouting and really, really angry by now. He didn't help by telling me I wasn't prepared to listen, and didn't understand the technical stuff, and was adamant that telling me yesterday it was going out that day was not a lie. I am still being told quality control issues, but no one seems to be able to explain what that is. I asked to speak to a supervisor but no one was available. I have been offered nothing by way of compensation for this ridiculous fiasco.