Took over a week to get money from them paid into ...

Took over a week to get money from them paid into my account, placed the order on the 4th June, sent phone off next day between 10-11 o'clock, get an email on the 9th saying Your payment for the following order has been processed. Your funds should be in your account within 3-5 working days. But on the site shows payment within 1 working day I didn't get money till the 19th June... And sent emails catching up asking wheres my money at.. Poor service and won't be using again.