Poor delivery communication and phone quality

Poor delivery communication and phone quality

My order was due to be dispatched yesterday, and despite several reassurances that it would be dispatched yesterday, it wasn't. This means that it will now be delivered later thanks their original promise of 3-5 days.

I have again asked for delivery information and all I have received is an apology and a vague "I can confirm that your order is due to be dispatched"

So the order is late and I have no idea when I will receive it either.

I hope the communication improves soon as I don't see how I can trust anything at the moment

UPDATE: 6 September 1:23pm

There is still no communication on my delivery. I am severely disappointed with the lack of professionalism

UPDATE: 7 September 10:55am

The order number is 125347. Odd that you need to ask, I would hope that issues like this would be a rarity and not lost amongst many other late deliveries.

As there has still be no delivery, nor any proactive information from Quick Mobile Fix as to when the item will arrive I have just phoned customer services, only to be told that the 3-5 days are now from when the order is prioritised, not from when the order is placed, or even when payment is received ???? The customer service agent also emphasised that "the order would just be 2 days late". Just????? He also assured me that it would be dispatched today or tomorrow. I've heard that all week!!!!

The bar seems to move every day and there seems to be a new rule for their delivery lead times every day too. I am very frustrated and disappointed that this how a company would think that treating a customer is this manner would benefit anyone.

I had thought that the many good reviews I have read before were enough for me to trust this company, I was obviously wrong.

I asked for a manager to ring me so I could voice my concerns and I was promised a call today.

UPDATE: 7 SEPTEMBER 16:26

No call yet, and no firm delivery data either. I've received an email to say it has been despatched via APC, but I've tracked it on their website with the tracking number provided, but the number is invalid. Odd

UPDATE: 8 September 12:30

The phone has just been delivered, 8 days after ordering.

Still no communication from anyone to apologise and no call from a manager, as promised yesterday

There are 2 unsightly stickers on the back of the phone saying not to remove them for 30 days. Not a great look

And to top the bad service, the charging cable is missing in the box!!! I thought the 8 day delay for delivery was due to QC checks? If so why would something as simple as a cable be missed?

I've called them and been holding on the phone for 24 minutes to find out why the cable was not included.

I've not turned the phone on yet

UPDATE: 9 September 9:02pm

Had the phone for a day now and have noticed that the proximity sensor is not working. There is also a light bubble on the bottom of the screen. So unhappy

UPDATE: 10 September 8:51am

Quick Mobile Fix have reported my review to Trustpilot for violating their guidelines.

No call from a manager yet, but an email sent offering an apology and a very small amount of credit to compensate. Not even enough to buy a new phone case.

UPDATE: 11 September 8:30 am

The battery is also not great. I've asked for a refund now

UPDATE: September 11 9:00 am

I now have a voicemail from a manager to ring back. The general number has been given and I've been holding on for half a hour, so given up. A little too late.

Returns information has been promised via email after speaking to Leilah on chat