I have ordered a phone on "black Friday". The emai...

I have ordered a phone on "black Friday". The email I received at the time stated that my phone would be delivered in 7 working days. I did not receive my phone on time, but, I had also did not realise that it was just a start of my problems. The company would not update me about what was happening. I wasted my time emailing them and asking. At the time I went on holidays and before my travel I sent an email asking to cancel my order as they did not kept what they promised. On the same day of my travel I did receive the email from them that my phone was going to be delivered. I started to fear that if I did not collect the phone, I would loose my money and the phone. I asked my friend to collect it from the point. Once I came back from my holidays, I started using the phone which turned out to be faulty. I asked for the instructions how to return the item. There were no clear instructions, one email follow another with different once. I decided to follow the first email and posted the item back. Then, even I had checked that my item was returned, the company would not confirm that by email and were dragging the process explaining that they did not have enough time... Appalling and so unprofessional service!!! I wasted at least a month of my time, did not receive the goods I paid for and needed to arrange money refund with my credit card provider.
Please, do not waste your time and money with "quick" fix as they are fraudsters.