Do NOT buy a refurbished phone from these guys! No...

Do NOT buy a refurbished phone from these guys! Non-existent customer service and my refund has not been payed out more than a month after sending the phone back.

I bought a refurbished phone that was described to be in "good" condition but had deep visible scratches all over the screen, dents all along the sides and even a big spot of discoloration on the back (water damage?). Disappointed with the cosmetic condition I returned the phone without having used it and that's where the real problems started. After receiving an email confirming they had received the phone I patiently waited the 14 (!) days for them to process it. It's been impossible to call them as they keep their phone offline (I'm starting to get why) and the despite trying 3 times to contact them via email, I have not received any information as to why my refund is being withheld, only that they'll get back to me when they have an update. It's now been a month since I sent the phone back and have not received so much as an excuse for the delay.