AVOID AVOID AVOID

AVOID AVOID AVOID
Ordered a iphone XR via QMF on February 18th and was told that I would receive a dispatch notification within 7 "Working Days"
I was contacted a few days later to be notified that they didn't actually have the color of the phone I wanted (Blue) and they could send me a different color phone (Red) but of the same quality. Naturally I declined as I wanted the Blue phone that I had ordered.

QMF Responded on the 22nd Feb:
Please be aware that we aim to dispatch items within 7 working days; as stated in your confirmation email, which was sent to you when you purchased your items.

I would strongly advise that you would contact us; if you have not received your tracking number on the 10th working day."

So now I had to wait until '10 Working Days' before I could contact them to ask for an update.
After contacting QMF after 10 Working Days, I received no response until the 4th March.

"On behalf of Quick Mobile Fix, I would like to personally apologise for any inconvenience this has caused you. To ensure that this does not happen in the future, we have taken all necessary steps. We would appreciate your support on this matter.
I can confirm that our dispatch team will be doing it's utmost to dispatch your device to you as quickly as possible and we will keep you updated and notify you once dispatched."

No update on delivery.. another email sent... QMF responded with:
"We apologise for the delay with your order. We have been informed by the dispatch department that this will be dispatched by the middle of next week.





(March 9th), I thought I had best chase up and sent an email letting QMF know I was prepared to wait until the end of this week for delivery of the device, but also asked for QMF to update me if there was going to be a further delay. I was met with the following response:

"We appreciate your patience with this delay. At the moment, our system is unable to automatically update customers regarding delays".

So if QMF were going to have a delay with my delivery they wouldn't be able to notify me as their system is not able to update customers about delays.

The week had passed and still no update or delivery or notification from QMF regarding my device so I sent an email asking for this to be escalated to a Senior Manager or someone who could assist with getting this resolved (March 16th) One Month later.

QMF responded:
"Apologies for the inconvenience, I will inquire with the dispatch team for a particular date of when this could be dispatched and will get back to you within 24 hours".

And Guess what..... 24 hours had passed and still no one had come back to me, so I sent another email asking for a response or update.

QMF response was:
"I apologise for the delay in coming back to you. I have spoken with the dispatch manager and we have been advised by the dispatch department that dispatch will be by the middle - end of next week.
We understand if you are uanble to wait for your order. Alternatively, we can cancel your order and refund you. Please note that once cancelled we cannot reinstate the order".

So now QMF are asking me to wait for another week with another promise of the device being dispatched middle-end of next week.

I cancelled the Order and asked for a refund to be paid back immediately so I could go a purchase a device from another vendor.

QMF responded with there is a .... wait for it...... '14 WORKING DAY' time scale to receive the refund... I couldn't believe I now had to wait 3 more weeks to get my money back.

AND........ Guess what .... 14 Working Days have come and gone and Still NO REFUND.... I have sent an email asking for an update and have not heard anything back. Now the 7th April

You can be sure I will not be using or recommending this company to anyone.