After researching the company and seeing a high sc...

After researching the company and seeing a high score on trustpilot, I ordered my daughter an IPhone 5c for her birthday. It arrived as planned. However, upon opening I noticed that:

The home button rotated
The sim card tray was bent
The battery lost 10% in 10 minutes
The screen kept freezing
When selecting items on the screen it would select icons above the point of contact.

With a rather unhappy daughter now, I called and was told to send back the phone for a repair. Not a problem I thought. After numerous calls to ask what was happening with it, as it was well outwith the 48 hour period quoted, I was told I would receive it 10 days after it was posted to them. I asked for assurance that each fault listed above had been addressed. I was sent a generic response saying it was in full working order. I replied that I wanted to know that each individual fault had been rectified as I didnt want the hassle of receiving back the phone faulty again, to which they never replied.
Low and behold, I received it today and the home button is still exactly the same. In fact this time it actually seizes. The technician has really excelled in his workmanship here, making the fault worse. I am now waiting for an answer back from them as to what they plan to do to fix this, I also have the added benefit of telling my daughter she needs to wait another possible 10 days before she has a working phone, even then I don't trust them to fix it. I will amend this review based on the outcome of what the manager has to offer, at the moment though I can't see how they could possibly regain my trust as a customer.