I ordered an iPhone 8 from this firm and my wife p...

I ordered an iPhone 8 from this firm and my wife placed an order for iPhone 7. My phone never worked correctly. When contacting quick fix mobile they advised the phone was despatched without the correct quality checks and offered me a refund or replacement. I opted for the refund and returned the phone. My wife cancelled her order given the problems. The company confirmed receipt of the returned phone on 2 Oct and the cancellation of the other order and confirmed a refund for both would be issued. This was not forth coming and when chased a refund date of 17 nov was given , way beyond their advertised 14 day refund policy. again no refund and the company now say 22dec saying banking delays and covid ! Completely unacceptable reply and delay in refunds. Faulty devices and scripted replies. Would not use this firm again not unless you want to be out of pocket for months