Buyer beware! We bought a refurbished iPhone 6S f...

Buyer beware! We bought a refurbished iPhone 6S for our daughter from this company. There was a fault. We returned it and it took them over a month to get it back to us and it was still faulty. We have sent it back and we asked for a new phone but we have had nothing back from them. Our daughter has had it for 41 days out of 101 possible days and it is impossible to get through on the phone to speak to anyone and they keep making false promises by email. What is worse is the lack of transparency. It seems impossible to get through to a CEO/ senior manager of the company. We are beyond disappointed at this stage because it looks like our daughter won't have her phone to take photos on holiday. Do not purchase anything from these people; the service is beyond terrible.