Horrific service from QMF - was giving the benefit...

Horrific service from QMF - was giving the benefit of the doubt with their claim of 7 to 10 working days for dispatch but today the 10th day came and went with absolutely no communication or update from them...as a customer who has paid them already I should NOT be the one chasing the communication and status update of my order. Have cancelled, with the offer of a refund.. let's wait and see!