*** PLEASE READ ***

*** PLEASE READ ***

tl;dr - Avoid at all costs no matter what.

If I was to see Quick Mobile Fix on an episode of Watchdog s Rogue Traders, I would not be surprised.

After reviewing the website, it seemed that QMF was a professional mobile repair company. Services like express repair and local drop off intrigued me due to the fact I lived very close to the site. As I was not sure whether it was the Battery or Charging port that was malfunctioning on my HTC 10, I gave it in to them for a diagnostics check. This was quoted on their website and then in person when I went to physically drop the phone off to be between 4-5 working days . I agreed and at first it all seemed well. The online tracker was updated with details and maybe the day after, a review of the phones condition was entered to show what it was like when I handed it in.

Sadly this was all they did. In total they had my phone for 3 weeks. They gave no updates regarding any further progress of the phone. Their customer service number does not actually call through to anyone which is comical, it just rings constantly (they only answer when you select the dial in option to book a service). Despite this they were relatively faster to reply to any emails I sent. Sadly again the replies were incredibly robotic and always completely and utterly ignored questions I had asked them directly.

Do not believe that you item is being treated as a priority, do not believe they will give you and update later on that day or soon, and do not believe that they are still diagnosing 3 weeks on. In the end I demanded my device back and full refund. This took several emails where they often ignored I had asked for it back. It helped that I was local so I could pick it up in person. My device was exactly the same as when I handed it, the only thing they had done was take off the screen protector.

Would give 0.5 stars if I could because one of the only positives from the experience was that they were actually very quick at returning my refund (one I thought I would have to continuously chase them for).

Please just avoid. This is a DANGEROUS waste of time and money.