Ordered a phone and waited the specified 10 days. ...

Ordered a phone and waited the specified 10 days. After that time I have tried 12 times every single day to reach them by phone with no pick up and it cutting off every time. I made contact via email and was told 24 hours till despatch, then the next day when no despatch came it was 72 hours till despatch, left it over the weekend and now again today it was "prioritised this but have to do all our safety checks" (which makes no sense!) and still with no despatch. Having paid via paypal I will now initiate a claim for the funds to be reversed immediately as there is no reason for this level of poor service and lack of product or despatch notification. DO NOT TOUCH THIS COMPANY if you actually want a phone that you've paid for, or if you expect them to pick up the phone and answer customers whose money they have taken in good faith. How they are still operating is beyond me...