This company is a scam , I have placed and order a...

This company is a scam , I have placed and order and it has been more than 2 weeks that haven't received the phone . ID283800 this is my order number. Appreciate for the reply . I have already contacted the customer service , I was informed last week that it should take 1 to 4 days to receive the phone. It has been more than two weeks so what's your answer to this now.