O Stars

O Stars

I find it utterly mind boggling that this company is still trading. Their operating standards are abysmal and the way they do business is shambolic. I ordered an iphone 7 which never came during the specified time frame. After querying this delay with them several times they repeatedly kept pushing out the dispatch date due to testing. After 3 weeks I had enough and cancelled the order. it took a further 3-4 emails for them to even acknowledge the cancellation of the order.

I didn't receive my refund in the specified time frame. After chasing again they told me that I would not receive it for another 4 weeks. 4 weeks lapsed and they have now again told me I won't receive it until the end of December. Their customer service team are liars, and their whole operation is diabolical. Luckily, my bank were able to allow me a charge back so that I received back my money.

I would urge anybody who is awaiting a refund to either contact their bank to arrange a charge back or open an official court claim. This is the only way you will receive a refund.