In short do not use this company ever.

In short do not use this company ever.

I ordered my Wife an iPhone 6s on the July 3rd. The description was good condition. I was slightly surprised by the fact it would take them 7 days to ship it but in the end I thought sod it, that will be fine.

The iPhone arrived on Friday 13th, I eagerly opened the bag and paper thin card to find a phone wrapped in thin bubble wrap. And guess what ? It had a cracked screen! So I checked back on the order description to ensure that I had in fact ordered good condition and not with a crack, I was right it said good condition. So I thought oh well let s give customer services a call I am sure it will be easily sorted.

Well, how wrong was I. The whole experience was as if someone was carrying out the infinite monkey experiment. My first call was with a chap who s name I forget, but he was useless so it does not matter. Started by denying that it was their problem and it was down the courier not due to the fact it had literally been wrapped in paper to do the 250 mile trip from Ilford to Liverpool. He stated that the only remedy was to have the phone sent back to them so they can asses the damage and further blame the courier, not their inept packing and then resend me a phone if they felt it was needed. So at this stage I agreed, and he would send a courier on Monday to pick the phone up and resend one out that would arrive on Thursday. Foolishly I started to read more reviews about this company and other peoples bad experience, no refunds, phones disappearing etc.

I thought it wise to call them again, to at least get an email from them outlining what would happen with the phone and when I would get another one. It took me 3 hrs and 226 attempts to get through to them. I was greeted by a chap called Adam, who I think had left his solitary brain cell at home that day. So after a rather painful conversation with Adam I finally got an email saying that they would pick the phone up on Monday and deliver a new one by Thursday.

The problem I have now is, I suspect that if let this cracked screened phone leave my possession on Monday, it is unlikely I will ever see my money or a phone again. So, ultimately I think my only option is to cut my losses and have the phone fixed myself. So back to my originally point if you are looking for a quick and easy solution to buying a phone or having one repaired. Do not go anywhere near this company.