Bought an IPhone 6 Grade A bundle on the 23/6/17. ...

Bought an IPhone 6 Grade A bundle on the 23/6/17. It's now the 1/7/17 and my order has not been dispatched within the 3-5 working day promise. My order has said "being processed" for the last weeek with no change. My order number is 115043. I've had no other issues with this company before and I hope it can be resolved quickly.