National DME Review

My first contact from these guys was a threatened legal action (for a $20 amount). They identify my physician visit date and dx accurately, but nowhere has this charge appeared anywhere in my office visit charges and most just seem to bill things like wraps and splints as part of your bill. I'm left to guess here from the description of the company that they're billing for a split I received. To send a letter with no information (I mean really, nothing here tells me these guys aren't scam artists) identifying the service and the threaten legal action on the first contact letter is beyond unconscionable. I will be complaining to my provider group and asking if they can use another supplier. Seriously, if I could give 0 stars, I would, and the reviews are skewed by one respiratory therapist whose contact was setting up oxygen therapy for an established patient. One wonders what the response of the patient was when she received a bill for services she believed had been dealt with.

Moving forward (this is an edit 24 hours later, we've been working with customer service at the U of Utah Hospital's CS department, and I'm not sure our next stop won''t be the state AG. Using every last bit of information in this threatening letter, we have tried to contact them by phone, by internet, by internet just seeing if their billing site was working (it wasn't, see photo for the screenshot). DME may exist as a company, but they are either the worst company in the world to deal with if you are a recipient of one of their devices, or some fairly inept cybercrook is taking advantage of how inaccessible these morons are so he can force you to pay by mail and so give up your bank info or credit card info. My suggestion is to fight back. No reputable company behaves this way. If they didn't have a physical address in Midvale (all that's on the mailing is a PO Box), this could easily escalate to a case for interstate commerce fraud (FI).

ZERO STARS if it was at all possible. $297.49 for a simple knee brace the doctor gave to me is completely unethical. Horrible communication; they take over a week to respond to your phone or email messages.

I have insurance but National DME claims that the brace was a "retail" purchase and will not go through my insurance. Since when is a doctor's office a "retail" location?

The quality of the knee brace is an absolute joke. A week after wearing it, the seams where the metal plates are held in busted out. I had to sew all 4 seams back together. Then, the seams on the velcro came loose, and I had to sew those back together as well. I could get a better quality brace at a drugstore for MAYBE $50. I can't think of enough adjectives to describe the immorality of charging THREE HUNDRED DOLLARS for a knee brace.

What a joke.

Same situation as a lot of others.

Had a serious arm infection about a month and a half ago and was required by my doctor to wear an arm sling to restrict movement in my elbow.

Fast forward to now and I receive a bill, which I was never told about, for 11$ saying that I am in pre collections. I have never even heard anything about this company and now I get a letter saying I owe them money immediately? for a CHEAP arm sling that I didn't even want?

Its very frustrating. Companies like this prey on the vulnerable and are sneaky as hell. Terrible morals and I hope they go under sooner than later.

after one year of my son's broken ankle I received a bill for crutches that was suppose to have been paid . I have called and called about 30 times and when the message says I am finally first in line I get a voicemail saying " sorry if you get this message leave a detail message" and then says" sorry voicemail full" !! REALLY !!!!

I received one bill, claiming past due and with a threat to be sent to a collections agency. Only bill I've ever received from them. Seems they do that to a lot of people. Just read the reviews. They will continue to claim to you that another was sent prior. Relying on a "timestamp" from their thirdparty mail service as their "proof". Not a business I would recommend.
*Update* 9-28-2020
Not only did they not send the first bill (spare me the regurgitation of the "process" of mailing three out), but they overcharged me as well. It was NOT a mistake of my insurance, it was an "oversight" by National DME.
I suggest everyone ask their healthcare providers if they use NationalDME, and strongly encourage them to change providers. This company is not only a pain to deal with (csr's just repeat the same phrases without answering specific questions) but the company seems to have an awful lot of "mistakes" and "oversights".

*Update*
Since Google doesn't allow for a reply to reply, I'm updating here. Per the disingenuous reply from the "owner", simply stating that you received "notice and postage bill" from your third party mailing service is not proof of a statement being mailed, as you should know. Those notices and any billing you may receive from your third party is by no means proof of it going out, as your employees agreed during my phone calls. As far as your CSR's go, you can think of them as great, but I suggest you raise your standards. Because the two I had the displeasure of dealing with are incompetent at best. Regergitating the same platitudes and "policy notes" isn't service. Someone claiming to be a supervisor's supervisor was the only person to help, and getting to that person took forever. And that is the person that offered the discount which I never asked for nor was I seeking, but you already knew that. So I'm at a loss as how turing down a discount is "some customers don't want to be helped". Care to expound?
And good job on blaming the customer and not touching on the over billing (fraud much?). I'm sure that was just a "rare oversight" right?
Like I stated, people should demand to know if their healthcare team does business with NDME, and then insist on going elsewhere.

Just got a "notice of past due amount and potential legal action" from National DME. I had never heard of this company before and this was definitely the first time I've ever gotten a bill from them. The document had almost no description of what they were threatening legal action over. After jogging my memory I realized that his must have been a bill for an ankle brace I got from a doctor over 2 months ago. I also just discovered they are trying to charge me almost 2x what is being sold for multiple places online.

Of course these ratings don't matter because all they do is get a contact with the doctor office and they can charge whatever they please.

Yep, I would like to drop my review and I never write reviews.
I had never heard of this company or their "attorneys" when I received a letter for possible legal action a few weeks ago. I found out that this was for a neck brace I got in the Hospital for a car accident from just under 2 years ago! The best part is they put a neck brace on me at the hospital but I told them I did not want it because it was hurting my collar bone area which was injured in the accident. I did not take the brace and It was on me for less than 5 minutes how does that cost $63.39?
I'm sure these guys have a process, however, it is worthless. Companies like this are a scam because they are in it to scrape up every last dime and have no regard for customer service.
You derelicts have terrible communication ability.
How is a brace that was put on me, and then after removed at my request a $63.39 dollar debt that I would owe? What favors did you do me? None. What services did I request from you? None. There's a reason why I refused transportation by the ambulance in the first place. I didn't need it and didn't want to have to pay for it! I went and notified every medical office and other related to my accident that I had an attorney and to contact them for further communication/bills. If I had known about you guys I would have notified you as well!
Thanks for nothing.

I previously left a pretty nasty review upset with the billed price of my brace. That said, I m changing my review because when I had an issue with my brace they were eager to help me out. Everyone I spoke to was friendly and seemed to have my best interest at heart.

This place is definitely scamming the public out of their hard earned money ,,,what can be done ????????

Sending out a bill to me from attorney office that was paid for months ago by my work as the accident happened at work. I have been hassled by this company for 5 months now and I have had enough. If you can avoid this company DO SO!

Horrible company. Got a demand from a collection agency. Never got anything from National DME. Called them for 3 days and they always had a High volume of calls and never called back. Wish I could give them a zero.

I am receiving collection calls for crutches and boot I needed after foot surgery in 2015! I have never received any type of billing from this company. The dates they have in collections are even dated 7 months after my surgery. I was also never told that these products were outsourced and not covered by insurance. Disgusted.

I am giving this company ZERO STAR's. I have called their billing number about a dozen times in the past month. Every time I get a message stating that they are experiencing a high volume of calls (even in the middle of the night). I called over with my insurance carrier and they got the same message . I have left many messages and I have never received a call back. Some people are unable to use the computer. This is a terrible way to do business. If you are going to allow a person to leave a message then call them back.

Revived a bill from them for a rib belt for my father. He is double covered and yet they did not bill his secondary insurance.

My 14 year old sister was sent to collections. Nobody saw a bill to take care of it and it shouldn t have been linked to her SSN, she not even old enough to pay for it. Definitely fighting this in collections! This a terrible company! I guess the one star means a service was provided. Feels more like a disservice than anything.

I broke my heel and had to wear a boot for 6 weeks and was non weight bearing. I think it is incredibly silly that my insurance wouldn t pay for it and on top of that how much your company is charging for a hunk of metal, velcro and foam. I hope you feel good about taking advantage of people with the amount you charge for your products. The boot was nothing special and certainly not worth $160. Get real.

Kind people who have a tough job. They provide a product that they can't set the price for because of health insurance fee schedules. I have worked in health care and realize how health insurances prey on customers who need equipment and help. National DME provided my brace and they were helpful and kind in setting up a payment plan to pay it off.

National DME is a rip-off. They billed me $223.26 for a hand brace. The EXACT same brace is available at Wal-Mart for $29.95. Also, National DME sent a flyer with the bill saying "medical equipment is non-returnable once it has been dispensed to a patient, regardless of whether or not the equipment has been 'used'." The reason I mention this is so that a patient can be warned that when their medical provider brings a medical device into the exam room and removes it from the box, you WILL be billed an exorbitant amount if the supplier happens to be National DME. In my case, I even questioned the provider about who would bill for the hand brace and wanted to check with my insurance company. But he removed it from the box anyway and now I'm stuck with the bill. Be warned - DO NOT allow your provider to force a medical device on you from National DME. Ask for a prescription (if one is required) and go elsewhere.

Similar experience to others. Broke my arm, went to the Docter, he gives me a brace. Brace seemed a little cheap and the fabric started to fray about two weeks into the 6 weeks I had to wear it and continued to unravel as the weeks progressed. Made to my 6 weeks, and stopped wearing it. Two full months after my first visit I get a bill for $10. saying payment is overdue. Haven't checked if that hit my credit rating but totally ridiculous.

I called the phone number on my bill, ( I received it 5 months after medical services) and it said "Your call cannot be completed as dialed please hangup and try your call again or contact customer service" I tried calling several times only to receive the same message. Then I tried their number from the website and it too said the same thing. How do they expect me to inquire about my bill if they put this on their answering machine?
TERRIBLE CUSTOMER SERVICE.
TERRIBLE BILLING ETHICS.

One star is too much for you guys. My dad had an arm injury at work and was sent to UOU. One year later he gets a $120 from a collection company. He never got any bills. He s insurance was responsible and all bills were sent to his employer insurance company. $120 for one brace?

Horrible company! Never sent a bill instead sent it directly to a lawyer to collect. Shame on intermountain healthcare for partnering with this company

I partially paid a bill from my daughters boot from a foot injury with leftover HSA funds (because they wouldn't accept two forms of payment) expecting another bill for the balance, and instead they have threatened my adolescent daughter with potential legal action. Real classy company. Too bad we don't have any choice and are uniformed consumers when given medical equipment by a hospital or clinic.

The customer service agents were kind and helpful when I contacted them. However, I broke my ankle and I was charged $280 ($45 from other sellers) for a mid-calf height walking boot!!! I was shocked that National DME could even stomach charging such an astronomical rate. My insurance refused to cover it. This company is robbing people blind for assistive devices that they need in order for their bodies to heal. It's shameful and embodies everything that is wrong with American capitalism/healthcare.

I just got a "NOTICE OF PAST DUE AMOUNT AND POTENTIAL LEGAL ACTION" from them for a sling for a broken arm. This is the first letter we've received from them!!!! Why send such a threatening letter on the first attempt? Ridiculous. This company has horrible reviews everywhere so I'm sure they have to threaten people because they're close to going under. Hopefully they do. The bill was only $9. Why wouldn't I pay $9??????? I don't know if I'm mad at this ridiculous organization that calls themselves a company, or the doctor's offices that use this company because I'm sure they know about how horrible they are. It's not always smart to go with the lowest bidder.

Charged me way too much for a wrist brace....this company is ridiculous and I hope I never have to deal with them again.

Your website doesn't work. Thanks for making it impossible to pay bills that I never even knew I had.

We got a letter in the mail that we owed over $57 for a simple wrist brace. It's a complete scam and it looks like people here already know that. They give very little prior notice!

If I could give ZERO stars I would. Like other reviewers I too just received a collection notice from this company which I have never heard of and had to look to see if it was a scam. After reading other reviews I remembered that a doctor had given me an ankle brace back in SEPTEMBER. NEVER ONCE did I receive any sort of bill. This company needs to actually BILL THEIR CUSTOMERS BEFORE SENDING THEM TO COLLECTIONS. If I would have known about any sort of balance it would have been paid! The worst part is the balance was $21.61!

ZERO stars! I have never missed a payment for anything in my entire life. So imagine my surprise when I get a letter saying that legal action will be taken against me for a overdue bill equaling 15 dollars! I had to look up the company to make sure it wasn't a scam. Who sends a threat for legal action before they send a bill??? My advice, next time your doctor tries to give you a brace or anything like that, ask if it is from National DME. If it is, leave. It's absolutely ridiculous that you would threaten someone before you inform them of a bill. Horrible company. Hopefully they go out of business for being completely inept.

UPDATE: Received a phone call from John, who went above and beyond to make things right and replace our defective knee brace.

First day having the brace and the plastic loop to secure it broke. This was not even 10 hours of use. They want you to bring the brace in to inspect first before replacing. What an inconvenience when my child's leg is to remain immobile for 4 weeks. I would either need to check her out of school so she can remain home while I take the brace in or check her out of school to go with me to have them inspect it. Really?!?! How about you send the part I am requesting to my home.

I worked for this company in there mini warehouse in (Midvale,Ut). I quit after 3 weeks because I found a better job and they refused to pay me because They claimed I didn't put in my 2 weeks notice. They still owe me my check!

Very poor service. If I could give 0 stars I would. I don't receive bills and then get calls for collections on bills I never received. I have been double billed and had to prove I have paid. I can't log in to check on claims because I have no bill and therefore no claim number. The website payments do not provide an adequate receipt for flex claims. Ask for a different provider at the Dr. next time. They are required to give options. I will not go with National DME again.

Tried to pay a claim on their website but the claim number doesn't work. Tried to call them personally and they asked me to leave a voicemail that may or may not get answered.

Cant say anything that hasn't been said. Received a scam looking letter with a threat for payment and they never even said what it was for. Ive always paid my bills. I tried calling and no answer.

Company called me back. Was able to get a discount still. The guy I talked to was very polite and apologetic. Glad to have at least one positive interaction.

I have tried to call them and get nothing but a run around. I am so disgusted. I guess I'll wait for a bill. This was the worst company I worked with when I used to purchase DME. As a patient it's even worse. 20 min of xfers and holds and a week later in still not in the system. Then I vent and get hung up on.

I want to thank all the people who took the time to post their reviews. I was about to call this company to order some medical equipment. I am glad I read these reviews before I called. Thank you for saving me from a potential nightmare.

Also got a letter saying they would take legal action against my child for past due amount. Never receive a bill prior to this one.
However they were nice on the phone.

**UPDATE: I emailed the billing department with my scanned pink slip and the situation. I received a call from Chantelle (spelling?) and she took care of everything. I hope they do change the way the billing is done and at least attempt to bill insurances first (mine would have payed). She made a frustrating experience disappear. Advice: Be friendly and give them a call if you end up with one of their devices (orthopedics) and get a bill and figure something out. I wish I would have done that in the first place, instead of getting upset in an already stressful situation.

Was in Urgent Care on the 9th of October with my 3 year old who now has a confirmed elbow fracture. I received the "bill" from National DME today and called promptly. Under insurance it says "Self Pay". Wrong. We have insurance. When I told the lady about our insurance she asked me to be quiet so she could tell me why they WOULDNT bill my insurance. Something along the lines of "retail" on the pediatric sling. Wrong! They wouldnt even ATTEMPT to submit this bill to my insurance company. Luckily, I called my insurance company with a much better customer service and understanding of what I was experiencing. They assured me that the sling with a prescription (which is what I signed with no billing info which I emailed to your billing dept) would be covered. So now I have to do SOMEONE ELSE'S JOB to submit this to my insurance company. An overall frustrating experience!

Just talked with their billing department. they were very nice and patient with all the questions I had. Thanks National DME!

The bill I received in the mail was MUCH more than I was told it would be and I just can't afford it. There's no option to pay online, you have to call or pay by mail. When I called to discuss the amount due, the person I talked to was very rude and told me basically to suck it up. They said if I had called within 10 days of the bill being sent out I could have gotten a 10% discount but that would still have been $25 more than I was told it would be by my insurance company. I can't believe anyone would do business with these people. I would give zero stars if I were able to.

I have a collection letter from an attorney for a medical device, probably legit, as my daughter had a knee injury a few months ago, but I don't have an invoice, Bill, phone call, etc. Looks like we skipped that part. I will go back through EOBs, but I'm amazed that my 16 year old has a collection letter before an invoice or phone call...I guess I can call the Google number to find out specifics, but they're pretty lazy as a business it seems...I have insurance and an hsa...pretty quick and easy to pay...IF YOU KNOW ABOUT IT.

Same as most people, I received a notice in the mail that this creditor has sent me to collections. I never received the statements that I owed them a balance but I did from the UofU as I received my service from the UofU. When I called to see who they were and what was going on, they asked me to verify patient information which on their end was incorrect so they were unable to help me. The rep I talked to then left me on hold after he said he was going to see what he could do. If so many people are having the same problems with your company National DME, than you should probably fix your process. P.S. I'm writing while I am on hold with you.
Update: The guy eventually did come back and told me he updated the patient info, remove the account from collections and resubmit to insurance. the process was upsetting but was resolved so thank you.

I was in a pickle trying to find a shoulder brace for my son. National DME didn t have the one I needed but I was blown away by the customer service. Mark made a couple of calls and was able to find exactly what I needed. If I am ever in need of anything, this will be the first place I look. Thank you!

Completely unprofessional. Says i signed a contract on day of surgery. I was put to sleep on that day. Now they wont send a bill until i have to owe more than the machine is worth....
Im on a workers comp claim that they said they would gladly pay but these guys wont send me a bill to turn into them.

Sent to collections no bill like others. Lmk if there s a class action against these national nicklel and dime crooks

After delivery of my twin babies, National DME sent me a bill for $29 for medical equipment used during our stay in the hospital. We paid our bill in full. Two months later, National DME sent me a second bill for $3.25 threatening me to take Legal Action against me for "balance past due even though we have sent you a statement of charges" I never received such communication. I gladly paid the $3.25 that National DME probably didn't get paid by my insurance. I, however, do not enjoy being threatened this way. National DME: Your bad manners are only exceeded by your bad manners.

First contact with the company was them sending a notification that I had been sent to collections over a $7 sling (that I had told my provider I DIDN T want, and threw away in the office). Customer service was rude about the whole thing. Hopefully this company goes under.

I just received a bill today with the past due amount and potential legal action . This is the first bill I have received and it was for my son s injury a year ago. I too had to look online to make sure it wasn t just a scam. Horrible, horrible company.

I came here to warn people about this awful company, but it looks like people know already.
They are billing me 156$ for a walking boot which typically retails around 50$ (go to st marks, above the ER if you are looking for one.)
Stay away from this company!!! Scammers

I originally left a pretty critical review, but then they got a hold of me and let me know it would be resolved and I would not be charged. Great customer service. Thanks for the ice machine my knee feels a lot better and it was a fair price.

I would give this company 0 star. They did same to us they never send a bill but we got attorney letter saying we owed a debt of $70. When we checked our claims through insurance company we owed only $50 they charged $20 more as fine for not paying in time. We did not get the bill how can we know we owe them.

Horrible company. I received a bill for a medical device I was given a year ago. No bill was given during the past year and yet coming out blue, it comes to this. I would give zero if possible

We get a bill 2 years after the procedure for a wrist brace. Nobody can help us with these rip off artists. Horrible

If it was possible to give zero stars, I would. National DME did NOT send a single invoice to me, and then sent my balance to a collector. What kind of business are they running? Now I have to pay the original balance, plus they're attorney/collection fee. The firm will not budge on the collection fee, and we won't get into how rude they were on the phone. Back story: I received a walking boot from Intermountain Instacare due to a stress fracture in my toe in December 2016. First off, they didn't tell me I'd be held liable for a balance that my insurance would not cover. If I would've known the boot they had put me in cost over $500, I would've gone elsewhere and bought one myself. The markup is absurd (I've worked in the DME industry for 6 years and know the cost of these things). Go buy from a local DME supplier and pay less.