michelle hunt

Review of National DME

**UPDATE: I emailed the billing department with my...

**UPDATE: I emailed the billing department with my scanned pink slip and the situation. I received a call from Chantelle (spelling?) and she took care of everything. I hope they do change the way the billing is done and at least attempt to bill insurances first (mine would have payed). She made a frustrating experience disappear. Advice: Be friendly and give them a call if you end up with one of their devices (orthopedics) and get a bill and figure something out. I wish I would have done that in the first place, instead of getting upset in an already stressful situation.

Was in Urgent Care on the 9th of October with my 3 year old who now has a confirmed elbow fracture. I received the "bill" from National DME today and called promptly. Under insurance it says "Self Pay". Wrong. We have insurance. When I told the lady about our insurance she asked me to be quiet so she could tell me why they WOULDNT bill my insurance. Something along the lines of "retail" on the pediatric sling. Wrong! They wouldnt even ATTEMPT to submit this bill to my insurance company. Luckily, I called my insurance company with a much better customer service and understanding of what I was experiencing. They assured me that the sling with a prescription (which is what I signed with no billing info which I emailed to your billing dept) would be covered. So now I have to do SOMEONE ELSE'S JOB to submit this to my insurance company. An overall frustrating experience!