Honda of Tysons Corner Reviews

Very fast service, they took me sooner than my appointment time when I arrived early and didn't waste any time getting the job done like I've experienced at other shops. They did a quick interior cleaning as well.

Great dealership with a genuine desire to please their customers. Shabir was my salesman and he made the process seamless. Look here first, you won't be disappointed!

Excellent service. Supervisor Tim was very knowledgeable and provided great customer awareness. He explained my car overall conditions and wait & service time... The whole Honda services team were friendly and with courtesy, excellent customer services!

Average service with appointment that took 2.5hrs for oil change, tire rotation and alignment. I was a bit disappointed that I didn t get the advertised free car wash with service this time around. Will have to specifically mention it.

Steve Farr in the Honda service department gives me the best service around. He is forendly, smart, and is always honest with me on what needs to get done with my Honda CRV. When I come to Honda I only go to Steve because I know whatever he reccomends is what should be done. Most people think of the service of cars to be a shady business and not everyone is truthful. I trust Steve with my car and am very glad he works at Honda. I wouldn't go to anyone else.

I just purchased a 2017 Honda Accord EX and worked with Mo for the sale. I traded my Nissan Altima in and had a wonderful and smooth experience. Mo was not pushy, like a lot of car salesmen. He respected my time and privacy while I searching for the right car. He was available to answer all of my questions and had such a pleasant personality. Even the Accounts Manager, Leah, was extremely great to work with. I guarantee I will buy all of my future vehicles at Honda of Tysons Corner.

Since 2005, we've been taking our Honda Civic to Honda of Tysons Corner. Never felt like we've been oversold on service and dealt with fairly. Our car is 13 years old now and still going strong. The location is great as it is directly across the street from one of the Metro stops. The check-in and pick-up service is stream lined. My service advisor is Brian. He's a righteous dude.

My service rep Tim Godinho was thorough and explained all. I was very happy with the experience.

The repair team was extremely diligent. After getting a free quote, I was able to take in my car at a time that best suited my schedule. There was easy drop off after hours, and I was able to follow the progress of my car repair through email. After the repairs, my car looked just like new. I highly recommend this team!

Arben was a patient, knowledgeable salesperson and made our experience enjoyable. We highly recommend working with him and will not hesitate to return for future car purchases.

Was on the market for a Honda Civic for a while but finally settled on model and trim when we came here! Julian Rivers was a very attentive salesperson who was knowledgeable and cared about our interest and needs. He was enthusiastic and showed us all the cars we were interested in, giving insights on what options would be viable for us. Left the dealership feeling like we got something better than what we were looking for.

I bought a car here and it was very kind and set at the best price.

They did a very good job changing the oil. It was nice that they did not suggest me having other unnecessary things done also which is what always happens when I used to go to another place that specializes in Oil Changes.

It was a nice experience, I was able to get the SUV that I wanted. I was helped by Arben and ZAKARIA Ezzattam

It was a pleasant experience buying the Honda C-RV from you. I was helped ably by Tamim Akbari who attended to my needs, answered my questions, and was great to deal with. I am completely satisfied with the car and the buying experience.

Quick service, didn't feel pushed or any sales tactiques to get any more service then needed

My service was kind , courteous and well explained. Tim went the extra mile to show me how to clean my windshield so I did not have to get new windshield wipers.

I've been coming to this dealership for about 8 years now. Both for purchasing of vehicles and services. My experience is a positive one, taking in consideration the high volume of customers that come to this dealer for servicing. The techs always provide accurate feedback on what repairs are needed and what can wait never pushing any hidden agenda. Will continue to comeback as long as I own a honda. A special thanks to Tony.

I just purchased a honda accord at this dealership last week. Shabir, the guy that helped me with the process was actually great and made sure everything went well. However the experience with the finance guy was very very horrible. He tried to pressure me into buying some protection i never wanted and even when i declined several times, he tried to lie and tell me I was buying it at a lower price. Later when i was signing the paper, I told him things did not add up for the protection plan and he still tried to lie, when the simple multiplication did not add up to what he was explaining. Anyway i ended up canceling.

I pull up my credit history today, 2/22/2017 and i realize i have 4 different hard enquiries on my credit. Mind you I went into this dealership with my own capital one approval. He asked me if he could check to see if he could find me a better deal on interest and I clearly declined several times. I already knew what my credit history was, and knew I went into the dealership with the best interest rate i could ever get based on my credit and I clearly to him that several times. He tried to con me into agreeing to him submit my credit to several banks and i CLEARLY told him i do not want any hard enquiries on my credit and therefore he should not run anything. He told me that since they had already pulled my credit, (for some reason they had already pulled my credit from Equifax when i got to the dealership, without me even given any consent) it would not show anything on me history when he runs it with different banks. I told him i do not want anything run that will show a hard pull on my credit because am in the process of rebuilding my credit and do not want anything on it that will bring down my score. I am very surprised today seeing that my credit score was pulled and this let a guy like that work there.

The service and friendliness of the sales staff were great. Highly recommended.

My service was Excellent. Steven Farr took care of me and my car. The price for my service was less than I expected to pay which was great. This was my first service with this vehicle and I was in and out. Good customer service from Steven and staff to keep me informed of the status of my car which was appreciated. Great job to Steve and the staff!

D. Watts

Had a great experience buying my certified used car from Ourisman Honda. Julian Rivers was a great salesman - he took the time to show me the car features, walking me through some of the more complex car settings. He even adjusted everything to my specific desired settings b4 I drove away at the end of the sale. Excellent service!

Usually I don't give out reviews online. More of complaint this is so these guys can learn basic skills in customer service and also know how to treat customer after sale so that way they have a returning customer. I find it crazy that they don't have that. even the managers or higher up's, are really bad at the fact in how to treat customers. Once they got what you want, they don't even say hi. I don't need to go in regarding my experience because that won't change anything and it will be another bad review. I hope these guys can understand what I am saying and improve on basics.

I have been to the dealer 2 times i have not make a purchases yet but i will soon the reason why i dint because the manager care so much for happy customer that he ask me to wait few more month with my other lease so my payment would be too high i am already in love with the great customer service and they treat me like a very important person (VIP)not to mention the prices are the best you can find in the DMV best choice is this place i cant wait to get in to the new Passport

Bought my first brand-new car last week from here. The salesman, Jimmy, was extremely nice and knowledgeable. Its only been a few days but I'm more in love with the car everyday! 2018 civic hatchback sport in Aegean blue. So gorgeous. The dealership is beautiful as well. Didnt get a sketchy or shady vibe from anyone there which is common among dealerships. So far so good if anything changes ill update.

I bought my car here a little over 2 years ago, and I've continued to go back for the routine servicing of my car because of the excellent service that I've gotten from their team. Jeremy Hand, in the service department, always works to ensure that I know exactly what needs to be done to my car, and whether or not it can wait until the next visit. He also works diligently to find me the best deals that are available for each service, which really makes me feel like I'm being helped as a person, and not just another paying customer.

In addition to Jeremy's efforts, the entire rest of the team is very welcoming and make you feel at home as you wait for your car to be finished. I highly recommend this dealership for both the purchasing of a car, as well as routine maintenance.

I rate Ryan a full five star and more. Million thanks for all your help Ryan.

If you have a full day for oil change, and tire rotation this is your place I will not be back I ask for refill of liquids ,never got done, terrible I wonder if my requested job got done.

Nana Mensah made an otherwise challenging CR-V purchasing process very smooth.

I recently bought a 2017 Honda Accord at the Tysons Corner Honda. I worked with Blerim and he made the experience a breeze. I am the kind of person that have hard time with sales people, but this was really different, very professional and for an exceptional price. Honda of Tysons will be my first stop next time we will need a car.

Easy buying experience. I highly recommend this dealership.

I cannot say enough good things about this dealership and service department. Mohammed Ameyar sold us a new CR-V and he was friendly, informative, patient with our innumerable questions and made very sure we really understood how to use all the new gadgets. At no time was there any pressure. We could not buy the car right away but he was perfectly at ease with us arranging a day and time to make the purchase. We are long term users of this dealership and especially appreciate Alex Garcia who heads the Silver Team in the service department. The car itself has retained everything we liked about our older CR-V and the computer gadgetry is intuitive and I am sure will become automatic quickly.

The used car sales person didnt take any interest in getting our business.

Just bought a CRV after contacting almost all of the DMV Honda dealers and I gotta say Ourisman Tyson beat them not only on price but on customer service as well. Their internet specialist Jim and the sales representative Tamim were helpful but not pushy. Week day mornings are great times to work out a deal, btw.

Khalid was great in helping me with a new car purchase this week. It was a an easy, relaxed, no pressure process.

Buying car was great experience. But finance manager Kim Donald did not help afterward. Called 4 times and dozen of emails to get my GAP insurance cancelled. Its been 5 month since car purchase and after being assured from Finance department that matter will be handled and my GAP full refund will be applied to my balance, nothing has been done. Extremely poor management. Lies lies and lies. Its frustrating.

However my sales associate darren was great. Helped alot while shopping for car.

Nice dealership with great stock - especially used - and competitive pricing. Sales team is straightforward and doesn't really play too many of the usual games; not too high pressure. Only issue is business/finance department - they get really backed up and can take forever. Waited nearly an hour to spend tons of money.

(07/08/2019) 5 months after buying our new 2019 Honda Pilot the registration still has the INCORRECT VIN NUMBER. The car dealership is barely doing anything to fix it. It's been a horrible experience, please don't buy a car here or you might end up in the same situation as us! Our car salesman told us it has been happening to multiple families! (Old Post) My car buying experience here was fine. We brought in other quotes that we had gotten and they beat the match by a couple hundred dollars, which was great. I will say it took over 6 hours to buy our vehicle and we were in this dealership until after midnight on a Monday. It was extremely ridiculous. So, we traded in my vehicle which was a 2018 Honda HR-V, and they low balled my trade in value to like $8K...but we had taken my car to be appraised at Carmax and they gave us a deal of over$18K. The dealership was pretty upset because they had to match the price making them a little moody. But we drove away with our new 2019 Honda Pilot so happy! Well...a couple days later our salesman tells us that they put the WRONG VIN number on all the paperwork we signed and now he has to come over to our home so we can sign all the paperwork over.... At this point we're furious because we trusted this company and these people to take care of us in the first place and they did not. Fast forward to a couple days later, we notice that the VIN number is wrong on the first set temporary tags that they gave us. We got in touch with the car salesman and told him what was going on and now he has to come back out to our home to give us another set of temporary tags. And in the mix of not having the correct VIN number corresponding to our vehicle, my trade in car still hasn't been paid off so I'm having to make extra payments to my trade in which I don't even have in my possession anymore! It took this dealership 2 months to trade in my vehicle. And here we are almost in May, we bought our vehicle in the beginning of March and we get our registration FINALLY and GUESS WHAT...the VIN number on our registration is WRONG. They put the wrong VIN number on our registration so now our licenses plates are associated to a different vehicle. We have no temporary tags because they are expired and the dealership has no answer for us. This has been the worst car buying experience we have EVER HAD. I do not recommend anyone to go here because I would hate for this to happen to someone else. Please be cautious and don't trust the sales team to look over your paper or your VIN. Do it yourself in the end or you might have this horrible experience as well. And to this day, our VIN number is still wrong on our registration and our plates, and we're hoping they fixed it in the computer system after signing all the paperwork twice. BEWARE.

STEVE FARR at Honda of Tysons Corner is amazing. We take both of our Hondas to him for all service. He never disappoints and he never tries to sell us service we do not need - best price, quick service, and always a friendly chat. We do not see anyone else.
Rebecca

I bought a used Honda Accord. I think the used car staff need better customer service training as they seemed uncomfortable working with me, a woman. They did not take the time to check me out on functions of the car before I drove off the lot. The low tire pressure light appeared within 15 minutes of driving the car off the lot and the staff could have handled the situation a lot more graciously and expeditiously when I called after pulling over to the side of the road. They have offered to provide a free extra key, which I think should have been provided anyway.

Bought a 2018 used Jeep wrangler the end of April from them. Sale went great!! We paid cash, so no loan is involved. They gave us a temp tag for the jeep. Had to call everyday starting a week before the tags expired to get them to send the tags. They FINALLY overnighted them to us, and we received them the day the temp tags expired. As I said we purchased the vehicle the end of April. Here it is the end of June and we still have not received the title. We've been calling for the past 2-3 weeks and everyone says they will get back with us regarding the title and it's status. What we've heard is crickets....not a word!! We just want the title to the vehicle we purchased and paid cash for. Still waiting....

After receiving less than stellar customer service at Honda Fairfax, I ended up at Honda in Tyson's Corner. Moving forward, I will drive further to go to Tyson's Corner! Their staff was great. Very efficient and helpful!

Just bought a Civic Si and love it. Brad Deming was a pleasant salesman and Ardi Kadriu explained the warranties available and why they would be a good addition to my purchase. A+

It was a wonderful and beautiful experience !!!! I love my new car!!! Thank so much Nageem Nagemyar & Amine Kadmiri!!!!

I have been to many car dealership and they are far the best in customer services, price, and easy to work with. If you happen to live in northern VA or somewhere close, check their pricing. You will notice they sell cars like $3000-$5000 cheaper than the nearest competitor in any state. The name of my salesperson is NANA. Call and look for him. He will take care of you. He is not Pushy like other salesman. He will work with you on everything.

Yesterday, Wednesday February 17, 2016, Mr. Alex Garcia Really, Really Perfectly Helped me with my Honda repair.

The Real, Strong, Wise Reason I and many others try our best to first go to Mr. Alex Garcia is that Mr. Alex Garcia Really, Really Perfectly Cares and is a REALLY REALLY GOOD, Really Helpful, KIND, MERCIFUL, Really COMPASSIONATE and REALLY RESPECTFUL human being.

Real Perfect good Job

from Mr. Mehraan Mehryaar.

It was right on target, great service and out there in one hour, can not bit that.
Thanks

The worst dealership ship I have ever seen. Purchased Honda Accord 2018 within month we had problem with tire they did not cover tyre I ended up paying. Now have moonroof mirror issue. They did not covere that either. Don t buy here worst experience.

Completely honest & helpful. Never tried to pressure me into buying something unnecessary. Strongly recommend.

Stay away from this place. I took my car which was under extended warranty to figure out the noise that was coming from rear passenger side. They asked to leave a car there. After 3 days, I had to call back and follow up with my advisor called Alex. He did not even remember my car was there. He called me back the next day and boldly told me the car is ready however, I have to pay for 3 days of rental call. I simply rejected his request. Basically he wanted me to pay for a rental car when my honda extended warranty pays up to 6 days for it. Picked up the car and I could still hear the noise. In this process, they lost the plastic protection tray under the engine.

Purchased an 2016 Honda civic touring. I love the car. Moses and Amine were great and made the process swift and stressfree.

My service center lead (Steve) was great, but I have to agree 100% with the comment another customer posted about "Lowering my rating from 5 to 4 stars for the relentless marketing emails I have received from the service center. There is no obvious way to unsubscribe from half of these communications." The shameless "I need a 5" mentality that Honda puts on their staff is *very* off putting. I implemented a customer sat process in place in our consulting firm, and we explicitly cited "don't be like a car dealership customer sat process". Again, my rep (Steve) was awesome - it's the dealership's process that irks me to no end.

Came in expecting to speak with the internet sales manager with a quote that was approved and offered by their head manager Charles. When I got there, Charles was not there and the internet manager refused to speak with me. Their salesman sat me down for an hour trying to explain why I cannot get that same price anymore. Why would you tell me to come in then?? They didn t even let me see the car. I heard things like forget about it and you re never going to get anywhere in life with that mentality. Baffling. Purchased my vehicle from Brown s much better prices and friendly staff.

Great service, great price, courteous and professional representatives/techniciens, especially Mr Moe Azim, thank you, Mani

My husband and I had a wonderful experience car shopping here. Aylin is an absolute gem and really stands out among other salespeople. She is patient, listened carefully to what we were looking for, and did everything she could to meet the terms we were seeking. She wasn't pushy at all, and did not resort to typical sales tactics or make us feel pressured in any way at all. Negotiations can be stressful and unpleasant, but Aylin's affect and demeanor made the whole process rather enjoyable. The sales manager, Diego, was also excellent to work with. Apart from his kind and likeable personality, he is super sharp and really knows his stuff. We felt totally confident that there was no shady BS going on and that both he and Aylin were working hard to make us happy, which is exactly how you want to feel when making a big purchase. This was our first dealership stop of the day, and we had other appointments to make so we ended up leaving with a vague promise to return. After dealing with other dealerships in the area, it became SO clear that the customer service provided at Ourisman Honda was truly unmatched, so we ended up coming back and completing our purchase with Aylin and Diego. I am so happy with my new CR-V and strongly recommend that you go see Aylin and Diego if you're in the market for a new car!

Great customer service, Steve Farr is the best ! We are very pleased and know that our car will be taken care of. He recommend what is needed only. We will be a very loyal customer.

Just bought our new (used) Pilot from Jose Mojica who was absolutely amazing!

My husband and I did a great deal of research before deciding on the car we wanted so we came in with our mind set on the Pilot. Jose was extremely helpful and knowledgeable. He explained everything with detail and explained the advantages of the different packages but never pushed to sell any of it to us.

The pre-owned sales manager made trading in our car a breeze. We did not have our payoff amount so he helped us look that up, we didn't raise a finger and got more than we had expected for the van we were trading in!

The financing took some time but Jose made sure we were confortable, offered us drinks and even had a genuine conversation with us. The finance manager kept coming back to keep us updated and explained everything in detail but also never pushed to sell us packages after we declined.

I had gone to Koons Tysons Toyota the day before and was treated very poorly. The sales rep there kept pushing other cars that I did not want that were upwards of $5K from my max price range!

With this being my first car buying experience, I must say Honda of Tysons Corner far exceeded my expectations and I look forward to servicing my car here in the future!

Thank you everyone!

CAR Service looks good but customers service is very poor.

My service experience at Honda of Tysons Corner was 5 stars! This is the result of the Service Manager, Steven Farr. I had Steven service my car the last time I was in and because of his thorough and professional care of my car that time, was why I came back. It is not easy to come all the way from Burke to Tysons but I did it because I knew Steven would give me honest, and competent care. Honda should be proud to have Steven as their representative and manager. Right from the start he walked me through each step of the way. What impressed me most of all was how he cared while I was waiting for my car to be finished. He came to me periodically to check if I needed anything and to let me know how much longer I would have to wait. No one else does that. Honda has a golden asset in Mr. Farr and his excellent care of my car and the customers. Because of him I will be back to Tysons Honda instead of my neighborhood and much closer mechanic. Thank you for employing a caring, knowledgeable, and excellent employee.

the service representative on the blue team was very friendly, helpful, informative and professional - he was great - very happy with service

Very kind,courteous, and fast when it comes to service. Came in to look at a 2012 Jetta, unfortunately it was sold an hour prior to me arriving. The salesman Arben helped me find a 2010 Jetta with more features and I couldn't be happier

Honda team has always been good to me. They explain things in detail and give you good recommendations.

I went to Honda of Tyson's Corner for most of my services in 2013 & 2014. They were very slow and I would get questionable service from them, which made me question their integrity. The service guy would pop my hood of my 2009 Honda Civic Hybrid, with only 60K miles on it, and look at the fluid levels and tell me that the break fluid should be replaced. I found this strange since this is what the technicians do, not the guy that takes your car in the service drop off area. He tried this multiple times, and on all occasions the technicians came back and said the fluid was ok. Another technician said that I needed my brakes replaced soon. I got a second opinion at Dulles Honda and found out the breaks were fine. I just feel like Tysons Honda was trying to sell me more services that were not needed. I also had an IMA battery problem and I dropped it off and went to Tysons Corner to do some shopping while I waited, and in 3 hours they still had not called me. I went back to the service center and the drop off guys were no-where to be found and no-one told me what was going on with the car. So I left. Service is slow, poor, and their followup is awful. I went to Landmark Honda and they immediately identified a problem with the IMA battery and that it is under warranty and fixed it. I am not going to Tysons Honda Service anymore. Life is too short to deal with that level of ineptitude.

Brian Giles provided great service on my recent visit.

The salesman was great. Not pushy at all and let us take our time in looking at the car and answered all our questions. He knew all about the operations and electronics. I recommend the dealership. A straight up organization.

On behalf of my girlfriend Rachel and myself i would like to express our very positive feeling we both had in our experience doing business with Honda of Tysons Corner service departmant. Friendly staff and clean environment. We will be coming back.

They treat you like family here. Best price up-front. Come see Mike Kim and Samuel Kim! Genuine, fast, excellent service!

Moe Azim is the best service advisor there. He'll go through everything that your car needs with you and tell you what has to be done today and what you can wait on til the next service. He's always available for questions and makes you feel valued. I don't take my car to anyone or anywhere else.

Wonderful car buying experience. Good staff, nice location!!!

Per the usual Steve Far is awesome when it comes to servicing my car.. oil changes, tire rotation, etc. He goes above and beyond to make sure that I receive the best service when I come in for my routine maintenance.

The guy litterly kept us waiting for 1 hour without providing any information.
After the first 30 minutes we complained and and another sales representative said that he will facilitate it for us but then they took our name and number and went back and another 30 minutes wasted.

Sorry Honda
You need to train your sales people and have a better procedure for accepting customers.

Horrible online customer service experience! I can only imagine how their in-store customer service is. I was emailing someone there about possibly trading my car in for a new CR-V... never heard back.

The Service Department is absolutely horrible here. They need to work on their customer service. The manager sticks up for his reps, which is admirable, but confusing when it depends on retaining a returning customer of over 10 years.

Short Story
I took my car in to get worked on for $139.95 and left with unwanted work done for $247.71. They tried to charge me close to $500.00. Horrible customer service from both the rep and the manager.

Long Story
I took my car in recently and was assigned to the Yellow Team. I typically take my car to a personal mechanic that does great work for a low cost (he allows you to buy the parts yourself to make the experience cheaper and to have you more involved in the work being done). My car was scheduled for the 140,000 mile service which I wanted to get done because I wanted a mechanic to inspect different areas of my car to make sure everything was running right. The service package I chose was $139.95. The rep that was assigned to me was of foreign descent and had a bit of an accent. It wasn't too difficult to understand him and he seemed nice and honest. I left my car to be worked on while I ran errands. After a couple of hours, he called me to let me know that my car was done being inspected and he was telling me of problems that the techs had encountered. I couldn't really understand him on the phone and kept asking him to repeat himself and to clarify what he was saying. As he was speaking, I kept saying "uh huh, okay, etc." to move the conversation along. Lo and behold, he claims he took my "uh huhs and okays" to mean that I authorized extra work be done on my car. When I came to pick my car up, my basic service went from $139.95 to almost $500.00. He said that I had authorized him to do the work and that the work had already been done and that the new parts were already on my car. He was very rude and short. He simply walked away. He attempted to fix the issue by taking the labor costs off, bringing the total down to $243.71. He claimed it was a misunderstanding and that I would need to pay the $243.71 in order for them to release my car to me. As I complained, he simply walked away and said nothing. So, because of a misunderstanding between me and the service department, this customer had to pay over $100 extra. When I brought this up to the service department manager, he said that my "uh huhs and okays" were authorization and that my payment of the $243.71 was a fair compromise. I told him he was risking losing a customer. He told me "if that's what you choose to do..." Wow! He cared nothing about retaining a customer that they have had for over 10 years.

DO NOT GET YOUR CAR SERVICED HERE! There are better options, where you won't be overcharged and where "the customer is always right."

GREAT SERVICE ALL THE TIME AND THEY ALSO TAKE GOOD CARE OF MY MOTHER WHEN SHE BRINGS IN THE CRV......
. KEEP DOING WHAT YOU DO AND WE KEEP COMING BACK FROM MARYLAND AND LEESBURG

Appointment was set with the understanding that our service would not take more than 2-3 hours. However, after that time had passed we were informed the service would take all day. When we called to check on the status of our vehicle we were told it was ready so we came to pick it up. When we checked to see if the foot operated automatic lift gate functioned properly (that is what we dropped the vehicle off to have installed) it was not operating. Initially, our service manager attempted to show us how to use it properly and acted like he didn't understand why it didn't work (it seemed to us that this was just an act). He then disappeared for about 20 minutes. When he returned he was very apologetic stating that the technician didn't install the part as directed and that we would have to leave the vehicle overnight. We instead decided to take the vehicle home and drop it back off the following morning. Before we returned the next day, we did an inspection of the vehicle for the work that was previously performed and discovered that some of the fasteners for the inner fender well were missing and had not been reinstalled. We returned the next day and were told that the service would only take 2-3 hours. After that time had passed the service manager reported to us it would be done in 40 minutes but we had an appointment and they were generous enough to provide us with a rental free of charge but attempted to get us to not take the rental stating again it would be done in 40 minutes but we stressed that we had an appointment and needed to leave. When we called again to check the status of our vehicle several hours later we were told that there was faulty wiring and the technician had to trace the wiring. Within an hour after that we were sent an email asking us to pick up our vehicle. When we arrived to pick it up, our service rep had stated that he tested all the systems himself and it operated as it should. When he attempted to demonstrate it for us, it did everything but operate as it should. When we finally got it to function by figuring out where the sensor had been placed and only putting our foot in that area once would activate the lift gate, not waving the foot like a raging lunatic like our service rep had shown us previously. We can say they did attempt to keep us as customers by offering the rental and removing some trees sap that ended up in our car (not the fault of theirs) and installing the mud flaps that we had purchased from them free of charge. They did offer us a free oil change as well but given the level of service and lack of honesty we felt we received thus far, we are not certain we will even entertain getting our oil changed here.

This was my second car purchased from Honda of Tysons Corner. Hassle free from sales to finance dept. Keep up the great work you have been doing. My next Honda will be purchased from the same dealership.

A.K. Mishra

Moe Azim is amazing! I've taken my car to him for years. I trust that he'll give me the right advice for my aging car and I never feel like he's trying to 'sell me' on items that aren't necessary. He's a certified mechanic, so he knows his stuff, is a great problem solver, and can explain things in laypersons terms.

And he's a really nice guy - personable and conscientious. I would recommend him to any Honda owner. Thanks so much Moe.

I stopped by late afternoon hoping that Honda could do a few things to my car (that I've been putting off) and without an appointment they were able to get a lot of the things I needed done in about 2 hours. Jeremy was very helpful and listened to my needs. I was very pleased with my service at this Honda dealership, as I've gone to others and not been quite as pleased.

Shabir and his manager did all they could to make sure I was happy and got the car I wanted for a reasonable price. Thanks for dealing with my anxiety and indecisiveness :)

Excellent work ... professional crew ... creative. Have brought cars there for 30 years, will do so again & can recommend heartily.

Always good service here. My car is always done ahead of estimated time.

Very Patient! Everyone was super friendly! They gave me the best deal and made sure I had the best experience. Moe in service center is amazing! Saves me time and money every time I go there. I appreciate him and his team.

I found the car I wanted via the internet. After looking all over Virgina, North Carolina and Maryland, Honda of Tysons Corner provided the car I wanted at the lowest price. I live over 3 hours away, but the distance was worth the deal. All of the staff were very pleasant to work with.

My partner and I were eager to have a look at the 2017 CR-V. However when we arrived out scheduled sales representative was unavailable and we were given to another available rep. Unfortunately the representative that we were served by was completely detached. He did not bring the car that we requested and was not familiar with the features that were available on this model. While we were driving, he was engrossed with his phone to the point where he did not hear us ask him questions. He did not help us to appreciate the value of the car. Overall, we were disappointed with our experience.

Carlos and the rest of the team at Tyson's Honda made this process as smooth as possible for me and were patient with me in the time it took me to make my purchase! Thank you!

My experience was excellent. Everyone was professional, friendly, and easy to work with ... I would definitely continue to go to Honda in Tysons for service and the purchase of new cars.

Sarah L. on the Red Team is excellent. She is professional, friendly, efficient, and goes the extra mile. Quite impressed with Sarah and Honda!

Thanks to Brian Giles. Always takes good care of us