Honda of Tysons Corner Reviews

I was in a rush to go back to work and Steve managed to get me out in less than an hour, thank you Steve :-)

My second time for maintenance. First experience was excellent and my advisor was pleasant, polite, and always happy. This second time, the person who took my car details was not smiling. I waited 45 minutes longer than estimated. My advisor called me on the phone when it was ready, who was just next door, and not even smiling.

Graham holdings owns ourisman Honda tysons. Extremely disappointed with their No response about a check received. Oddly it was dated June -- recd it in Sept! (Graham resolved a previous paperwork issue but failed miserably with this latest request for help.) Crystal never responded. Nor did Heather to the repeated requests that began mid September through October 2019 via email messages. All messages have read receipts proving they were read.
Another family member bought a Subaru from Stohlman around same time as the Honda vehicle was purchased. Stolhman Subaru's paperwork customer service and followup is 100% better than Ourisman.
It's too bad this paperwork part of the Ourisman operation is run so poorly and customers are ignored. The lack of response about paperwork reflects negatively on the sales team and service team at Ourisman Tysons. And it appears as this is an all too common problem

Responsive, friendly staff, great management, and knew how to adapt to my purchasing style as opposed to just delivering a pitch. They allowed me to make a decision and purchase quickly. They were also quick to match any deal or alternatives I was considering.

Adam and Jeremiah work really help appreciate your services thank you I recommend a raise for both guys

Tom from sales is very polite and understand customers need.

I a had a wonderful experience here. The whole team was very courteous, and professional. Blerim Paplekaj was a very good sales contact who assisted me every step of the way in purchasing my new Civic.

Please think thoroughly before you try and give your business to this company. I tried purchasing a car during this pandemic, because I desperately needed one. As I purchased it, I communicated with all the sales rep and finance personnel through zoom, everything went pretty smooth I would say, right up until the day I was supposed to receive the car through their delivery service. I got a call from Khalil Chadad that a porter had wrecked my new 2020 Honda Civic Si. I honestly thought he was kidding, because I was in utter shock to hear such news, I was finally excited that I found this car in the color I wanted because this colorway was very difficult to find, as I had been searching for months for it. What honestly made me upset the most was that this situation was made nonchalant - it seemed as if the dealer wrecking my supposedly new car was okay, when it clearly is not. Khalil Chadad expressed to me that he would try to pull some strings and find a new one, but I told him I had already searched and searched for months, there's not another vehicle of the same color out in the market. He stated that he would find one within the next couple of days. After that, I had not heard from him the following days, thus I decided to call and sure enough they weren't able to find another car at all. I was told to call other dealerships myself. There was no remorse for wrecking the car that I was about to call mine. It was unfortunate that no one was able to do a single thing for me, as you would think these sales reps would want to sell a car and make their money and earn status, I was committed to purchasing a vehicle from them, but they left me in the dusk and on my own when they were at fault for allowing someone to wreck a vehicle on their property. Ourisman Honda should have taken responsibility for finding me a replacement for the car they wrecked on their lot, but they failed to do so. What kind of business is that? To this day, I still haven't heard from them whether or not they were able to find me a replacement. With that being said, please re-think whether or not you want to work with a business that has no sense of integrity, honesty, and cannot take any form of responsibility for their actions.
Everyone I worked with:

Sales Rep - Randy Nulph
Khalil Chadad - Business Manager
M. Mughal - Finance

My second visit to this honda dealer for service. Both times very impressed with how they get you in and out so efficiently. My recent visit was without an appointment. I realized on Sunday my safety inspection sticker was way expired. They took me in no problem.

I was treated as a valued customer by one of the experts.. Thanks Hakaam

Quick service for our issues. I don't know about prices outside of warranty, though.

The team at Ourisman Honda is a rarity in the auto industry. Their no-pressure, customer first approach makes you feel like part of the team and valued.

I have to say that Patrick in particular went above and beyond the call of duty. It s nice and refreshing work with an honest broker when making one of the largest purchase decisions on a depreciating asset.

We re definitely buying our next car here, and definitely working with Patrick 100%.

Knowledgeable service advisor. Fixed car while I waited in large, wifi lounge (with snack bar). Got a good deal with coupons. They know Hondas VERY well.

Tim was professional and courteous and spoke to me in plain language. He didn't try to push any services that were not needed, and understood my situation and concerns. The dealership was very busy, but he helped me out as best he could.

My wife bought her car at this dealership, and takes it back there for oil changes and other service issues. She has told me that the service techs are always friendly and that they actually listen to what she is saying. That fact alone is sufficient for her to keep going back.

my experience was great Salman was very helpful I felt bad in the beginning because I thought the car is sold. Peter was a great manager he made sure to manage the situation and follow the process I have been told over the phone. thank you Salman for helping me through the process and making sure to explain and answer all my questions. Salman was following up with me everyday he made me excited to come to the store and meet him he also took a video of the car and send it to me I felt so important he mentioned my name in the video I had quotes from 10 dealers and different brands I only wanted to come and see him and it was great meeting him frindly and lovely thank you Salman and anyone wanna go there go and and see Salman for great service.

I don't normally do reviews but this dealership deserves one. I bought my first new car the past weekend and I had a very pleasant car buying experience thanks to Mr Mohammed Ameyar and Mr. Amine Kadmiri. They were very detailed & professional throughout the whole process. They explained everything I wasn't familiar with. Great service!. OMG their price is also unbeatable. I searched through a lot of dealerships until i came across Sonic. I live in Frederick, Maryland but i drove almost 2 hours because of their great deals. I highly recommend this dealership. Thanks Mo and Amine.

Great location and pricing. Helpful staff. Thank you Sam for delivering our car! We really appreciate it!

Have been a customer of Tyson's Honda for over 20 years and have always received outstanding maintenance care for all our vehicles at a fair price - not one breakdown ever! I've known the Service Dept Manager since he was the Red Team Advisor and have always have confidence in his advice, honesty and integrity. Our Gold Team Advisor Brian Giles has the same qualities. Thanks to the entire Tysons's maintenance team. Would definitely recommend

Go see Jimmy and Rori in used cars and Tony Veal and James in financing. They took really good care of me when I bought a 2013 Honda Civic EX-L. Exceptional selling and financing. No gimmicks! Clean cars!

My first time there and what a great first impression thanks to Moe Azim! Moe was friendly, knew his stuff and very helpful. My problem was solved quickly and profesisionaly... Thanks Moe!

A very good service, they treat you nice, they explain you in detail. I was also told what B1 service indicator is, they also did my State Inspection Free, give discount as well.

I had excellent experience dealing with Steve.

Regards,
-Sooraj

I was really pleased with the non- aggressive sales approach and our salesman "Tamim" was very well informed on product. I went in just to look at a car and because of the confidant feeling I got at the dealership, I drove home with a new Insight in color and with all the features I wanted.

Excellent customer service! Honest and easy process!

The purchasing team at Honda of Tysons Corner was awesome. They are very organized and made selling our car a very efficient process. They have implemented COVID precautions to respect social distancing norms while remaining responsive to the customer s needs. They also offered a great price on the purchase of our car.

This was the best car buying experience I've ever had. Jose was incredibly knowledgeable about the vehicle and ensured that all my questions were answered and walked me through every inch of the car. I came in with financing, but the business department got me a better interest rate and were extremely helpful. I walked away an extremely happy customer with a gorgeous new CRV.

I've had some disappointing trips to Honda of Tysons Corner for repairs/service because of costly repairs to what seems like easy/quickly fixed issues, but the past three trips have gone well simply because I wasn't sure if there were problems with my new tires or not but Tim Godinho assured me that they would be looked at and if there were no issues I would not be charged. Sure enough, the tires were fine it was just the abrupt temperature change that caused the issue. On my latest trip, I mentioned that my fuel door had been sticking so he personally got a can of lubricant and took care of it without charging me. This is how it should be and from now on I will be going to Tim to make sure I'm not being taken advantage of.

Excllent dealer ship!
There is a guy Jeremy hand very helpful and take care everything excllent!
Much appreciate!

I will not return to Honda of Tyson's Corner again. It took over 5 hours to get an oil change, and I had an appointment scheduled several weeks in advance. Work on my car did not start until 3 hours after I had dropped it off. I had never been to this dealership before, and Michael Lewis was the employee handling my appointment. He did not keep me informed on the progress, nor did he offer to show me around or let me know what services are available when waiting. He did not seem happy to work there, and I had much better customer service at other Honda Dealerships I have used in the past.

Mike on the Orange team provided an outstanding service! He definitely earns my repeat business.

I was disappointed when he brought the car without being vaccumed and washed in spite of me requesting that.

This is the only place I'll take my car! The quality of the work is undisputable and the customer service is the best.

great job the team in service went above and beyond to make me feel like a valued customer.

Had a great time at this dealership. Julian Rivers is the best he really explained every features of the car and the great thing is i got the car within my budget. So if you're looking for used or brand new car just look for Julian Rivers.

Went for a service. Was received well. Tim Godinho is the representative. Was explained by him what the error code was and was advised the Service I might need. best place and best people. Cheers

No need to rewrite my review!! Moe Azim and his Service consultants deserves 5 stars!!

These guys are total ripoff, I have been to this service center regularly as this is nearest one, but the service is very bad, every time I go there, they discover new issue, and I always end up paying more than what I expect, they charged $800 to replace engine oil switch, which you can buy for $35 at Amazon, when I asked the same thing, the guy literally said he has employees to pay, they are totally bogus.

Great experience in leasing a car. Moses the salesman was helpful, and found what I wanted right away. Would recommend. Very straightforward and good price.

Roberto Gutierrez was my service advisor. He was very nice and professional. The check in and check out process were both very quick. He gave me the correct estimated time of work and he was right. Roberto was very personable and just great to work with! Overall, great experience.

As far as dealership service departments go this one is pretty good. I don't feel particularly pressured to do a lot of unnecessary items although there is always a need to ask "what can I wait on". I'm not sure about prices but they do usually go beyond their coupons.

I've found prices here to be among the least competitive in the area not many choices in trim levels. Given its Tyson's corner they may get away with it. I'd shop around first. Go to Honda of chantilly or bill page Honda in falls Church both gave great pricing! And I ultimately ended up buying a car with Bill Page.

We had a fantastic experience with Janette, our sales person, our finance manager, and Rob in the service department! Stellar team at Tysons Honda.

They are the best Mr Mike was working with me he is excellent customer service thanks see you soon

Recently upgraded my vehicle at Ourisman Honda and had an excellent experience. Haneen Salman on the sales team spent a lot of time making sure I was comfortable with the car and answering any questions I had. She truly went above and beyond, and her hard work is a primary reason I'm happy in my new car.

Had a good experience with Derreck. Thanks for all the help.

Great experience on buying a used car. Nana the salesman was kind and very helpful in the process. The manager-Tony was also helped us to buy the car we wanted. Overall the process and the experience was smooth, I would definitely consider Honda of Tysons Corner for my next car purchase. Also, I would recommend others to try this dealership.
Mo

Had a rear hub and bearing assembly that needed to be replaced. I tried to fix it myself, but couldn't get enough leverage from the angle I had to work from in order to break the 4 nuts that hold it on. So I took it in. Of course you feel hosed - I could have bought the part for $130 and the repair costed about $550 with a coupon. But they could get it fixed that day, and I know that if you know how to fix cars (or anything else), you're going to be taken aback at what someone wants to charge. They also looked it over and saw an axle seal that needed replacing, and I hadn't seen that. That requires a bit more work, and I probably wouldn't have taken the half shafts off, etc. myself, but here was another $580 (the part would probably be like $10-$15). So I left with a $1,130 repair bill, but those two things fixed. I guess it's okay.

Got a great deal. The salesman Tamim was really awesome. He helped me out from start to finish. If you buy a car from here, definitely ask for Tamim.

Great experience going to Honda Tysons corner. They fixed a transmission issue that was driving me crazy and was very pleasant to work with through the entire process. Highly recommend Mo in service and Kevin as the mechanic to work on any of my cars. Thanks for the great work and customer service!

I wish I could give ZERO stars for this establishment. I came here to buy a car. But, the Director of Operations was extremely RUDE and said I am not selling you this car . I take this as a racial discrimination. I will file a complaint to State Attorney immediately. This is UNACCEPTABLE!!!

I stopped by the dealership one day after work and was greeted by Dul Ganchimeg. He answered all of my questions in a very relaxed fashion. I explained that I was short on time and would be test driving the car over the Christmas holiday. During vacation, my wife and I test drove the Civic and decided which one we would like. We received some pricing but I felt it wasn't very competitive. We contacted Dul and made the deal over the phone.

When we arrived home from vacation, we went to the dealership and signed all of paperwork. Everything worked out perfectly.

Dul was easy to deal with and very helpful. I would highly recommend Dul.

I felt that I was pressured into services I did not need like windshield treatments when all I wanted was a simple oil change.

Tony was a great service advisor. He explained everything in detail, had my car washed and ready for me and made me feel at ease. I chose to wait for my car which took about 3 and 1/2 hours, had I known that I would have made other arrangements. Other than a long wait, I m very happy with my visit.

We bought a new Honda Ridgeline at the end of June and were extremely pleased with the service we received from sale representative Sanjeev Kaushik throughout the process, from the initial approach on our part, to the final sale. As prospective clients are aware, the 2017 Ridgeline is just coming on the market, is going to be extremely popular, and are at this time somewhat difficult to obtain because they get snatched up as soon as they arrive at the dealers. I had already sold my 2015 RAV4 in preparation for buying a 2017 Ridgeline, and needed the truck for some moving and farmwork this summer. At first it appeared that the color scheme we wanted (Obsidian Blue or Scarlet Red) would not be coming in until late July, but I put down a deposit anyway to get first in line. As it turns out a Scarlet RTL-E arrived at the end of June, and Sanjeev called me before it was even unloaded from the truck. By the end of the afternoon, the paperwork was being completed and I drove it away the next day. The processing was efficient, the atmosphere pleasant, and Sanjeev was ever the helpful gentleman in taking care of details. The business manager James was equally professional and pleasant in setting up the title, registration, loan, and insurance particulars. So far, I've only had time to go on one road trip (Arlington to north of Frederick MD, but I loved the feel and handling of the Ridgeline, its superb GPS graphics, and all the state-of-the-art features inside the cab. The trunk under the bed was just right to haul my tools that day--my set of golf clubs! Glad I got the Ridgeline and appreciate Sanjeev for helping me get in it a month a head of expectations.

Went in for inspection and oil change. Was told it would take 1 hr. 20 min. and was finished 10 min. early. I appreciated the honesty in the prediction which allowed me to plan my walking/shopping accordingly.

Great service! Moses in sales was very attentive and friendly. Chris in finance was also great. Overall, the staff is engaged and super helpful. Buy your Honda here!

Tim on the Purple Team gives the most excellent service I've ever received at a dealer. This dealership is great. The only thing that bugs me is $21.22 fee they charge for "solvents and rags". This is on top of the oil change price of $45.95. Pretty outrageous but they otherwise treat me very nicely.

Just had another fine experience last week (Nov 30). Tim arranged for a free rental car so I wouldn't have to wait for the airbag recall. The shop was very busy but they also gave me a nice deal on needed brake pads and resurfacing the rotors. As always, the best service from Mr. Godinho!

Tony Romo could not have been more friendly or helpful! Honestly, give that man a raise, he was working so hard and definitely was extremely knowledgeable in my options.

However, a man named German who was in the service area and was a driver whose job was literally to pick up customers, threw an absolute fit when he was asked to do so. He began screaming so loudly I could hear him from the other side of the waiting room behind doors. Extremely unprofessional.

I called the dealership's Parts Department ahead of time to make sure that they had the inventory of the product that I needed and told the individual that I spoke with that I planned on arriving at 7pm. His reply to me was that he had the fluid in stock and that I could arrive at 7pm to purchase the fluid. I arrive at 7:02 to find the department closed and the staff left useless and unaccountable. I live very close to the dealership and refuse to have my car serviced there because of issues like this. I simply wanted to make a purchase and the individual I spoke to, presumably an employee, did not know HIS own department's schedule. The next logical question is: if I cannot trust you to know your own schedule why would I trust you to work on my car? If you have a busy schedule and you don't have time to waste, proceed with caution, although I'm not sure how much more caution I should have employed.

Service department was responsive in setting up an appointment. My vehicle was evaluated and all work that was deemed necessary was identified in advance along with a prioritization of what was needed immediately and what could wait. The work was done quickly and the staff was responsive to the need for help in getting to work while the work was being done. Prices were competitive and the work was performed in a satisfactory manner.

The quality of work by the service department is unbeatable. The service managers are friendly and will go above and beyond to help a family get their car fixed efficiently and accurately. I completely recommend using this service department.

Maintenance work was fine. Technician was helpful/nice. The Service Center here schedules too many cars for service on Saturdays and are consistently behind schedule 1-2 hours before your vehicle can be received for work/service. Plan accordingly, or go to a different garage that doesn t always overbook.

Easy to work with. Very professional. Shah gave me great deal. Would come again.

The staff was polite and friendly. I was treated with respect and attention, and my car was serviced in a very timely manner, and handled with care. I would definitely recommend this dealership to friends and family. Thank you for a great experience.

Dropped my car off Saturday morning for replacing a recall part. First time seeing Brian on the gold team he was very friendly & laid back. Also, got my car back with exterior car wash which was very nice. He also checked on my sheet the stuff I needed to get done for next visit.

In less than 24 hours, I was able to lock down an amazing deal with the help of Aylin from the Sales Team. Paul the Financial Manager was also extremely polite, respectful, helpful, and made continuous efforts to lock down the best deal possible for my brand new 2019 Accord Sport.

I had a very good experience with this dealer. My salesperson, Moses Ayilaran gave me a good service & a good deal for my Honda Civic LX 2017. He patiently answered all my queries & it made all more easy to buy the car from Honda of Tysons corner. I will definitely recommend my family & friends this dealer.

I would not recommend going to this Honda I had a very terrible experience along with my family they ran my credit with so many banks even though I have stopped them not to run put so many hard inquiries on my credit they called me many times to come and have a look at the vehicle I was interested in went couple times but in the end the result was nothing coz they didn t want to negotiate on the price. It happened for couple days back and forth. One morning I received a call from a sales man they said we agreed on the price u offered us come and let s get done with the paper work I made my way was told to wait took more than an hour again another sales man named RAFI came and started working on the price again although they agreed to let it to go on the price sales man going back and forth but he didn't give me any answer,I was called more than 6 times by the management to come and take the car but when I reach there they refuse again and again terrible customer service terrible people stay away from them they don t care about customer service/satisfaction they care about their money and sales they will charge you way extra then you are offered by the banks.

I had a horrible experience with the service center. I was upsold mutiple services that were not required. I was not provided a written estimate of the work before it was completed. I did not receive the $20 state inspection I requested three times. My car was there for more than four hours, and they damaged a part that was original to car. Not once was I asked to acknowledge my understanding or agreement to the services in writing, including the loaner car agreement. They had to give me a loaner car for the three days while waiting for the replacement part. If you go there, be sure to request everything in writing before any work is done. Hopefully, it will save you hundreds of unnecessarily spent dollars.

I like the folks at Honda Tysons (Moe who has now left and now Jeremy - the two tech I have worked with). They do a good job at a realistic price. Not pushy about recommendations. But to any car owner, it always pays to get a second option before you do major work on your car.

I thought that the repairs advised were not necessary. My car only has 21000 miles! I am not knowledgeable about cars so I guess that's for me to resolve.

Great prices on their cars. Helped me get a good interest rate on my car. My sales associate Gary was very knowledgeable and extremely helpful, which was great since it was my first time financing a car. I would highly recommend them

Always a pleasure to come here and have my Honda Civic serviced. I trust the mechanics to be truthful and knowledable and my car always runs great when I leave .

Both times I've visited this location I have been treated with the utmost respect and courtesy by a Mr. Jeremy Hand, Service Advisor. The first time I was getting a key fob made for my newly purchased 2012 Civic, which I foolishly bought from a non-Honda dealer. The second time was for a oil change which somehow wound up being cheaper then Jiffy Lube! Plus they washed my car! The wait times can run a little long, however, quality work shouldn't be rushed.

Quick thorough service. Made sure I had a loaner car and could make my scheduled events.

Excellent experience here. Everyone offered excellent service and was not push at all. Highly recommend. Jimmy Hamidzada and Mike Onyeador made sure I was taken care of and got me the best deal so make sure to seek them out.

Tysons corner Honda and the very kind very helpful salesman Derreck, did an excellent job guiding me through my first car buying. I was expecting to come leave with horror stories but it was the exact opposite. I am very pleased.

Stefani was the best. Go see her if you want a good deal!

As a first time buyer, I had a better experience here than I expected. The process was easy and straight-forward, but most importantly the staff didn't attempt to talk me into any unnecessary addons like I anticipated. The interesting part is that they seem to pride themselves on doing just that--selling cars more honestly with customers. Every car they purchase to sell is a basic model with no addons, which allows customers to get a better initial price and customize from the ground-up, where-as other dealerships buy their cars with addons from the get-go, making the process more difficult. The downside to that practice is that they don't do any car trading with other dealerships, since the strategies don't mix, so it may take some time to get what you're looking for.

It's also worth mentioning that my salesman, Sanjeev, was pretty fantastic. He was very helpful, addressing our questions and concerns with enthusiasm and giving us space to speak privately when we needed it. I was told later that he's the best salesman they have, and I can vouch that it shows.

The oil change and recall was done in perfect timing and with great care. Thanks Troy for the perfect maintenance ordeal. Excellent service.

Don't take your car here for service. I'm sure other Honda dealers operate the same. Brought my CR-V in for an oil change and got a list of $2K worth of repairs. They said I needed new shocks because the dust boots were cracked--SCAM (some cars don't even have dust boots). They said I needed to change the transmission fluid every time I changed the oil because it breaks down--SCAM (interval is 30K miles). I asked about the cold start rattle my car was making and the service advisor said he would get an estimate for a VTC actuator. He never did. While I did need new front brakes, the rear brakes were at 20% and could wait until the next oil change. There are some really good and honest independent auto repair shops in NoVA. I found one and will never go back to Honda.

I have my 2016 CRV serviced by Orange team, very nice and professional, fast. Convenient shuttle service