Honda of Tysons Corner Reviews

Michael Lewis explained everything required up front and I'm very happy with the service provided for my new Honda.

Update: after three years of taking our car to this dealership for services, we are still extremely happy with the quality of work and pricing. Highly recommend.

Got an oil change and safety inspection on my brand new car I bought there. Ran into a problem, but they went above and beyond to fix it thoroughly. Customer service is top notch too

Absolutely the BEST. There customer service was the best.

We brought a CR-V with the help of Aylin. She is so great and patient to explain all those fascinating details of the CR-V. Even after the purchase, she is willing to help! She is the best and highly recommended!

After 60 days, I have not received the registered tag! The amount on our financing bill is wrong, which really gives us lots of stress!

This is the best Honda Service center in the area, and I've been to many. This is my 2nd time working with Steve, and he is ON POINT! Last time I was here and filled out my review I made a note that I wasn't updated on how long the service was taking on my car. As soon as I walked back in here for my 2nd service, Steve came right up and apologized for the last service and said he was going to work his best to get a 5-star review from me. You DONT see that kinda service anywhere else. I am real happy to work with Steve again, he truly takes care of his customers.

Also note worthy, the waiting area is SOLID. They got a cafe, great seating area, T.V.s, complimentary coffee machine that is AWESOME. Cheers!

Provided the service cost effectively without trying to upsell . Shuttle service included so you don't have to wait unless you want to. Car wash at the end is deeply appreciated.

I had to take my car to Honda of Tysons Corner for the Takata airbag recall. The replacement of the airbag was completed without issue and the customer service for that portion of the service was fine. The one star rating is due to the extensive list of additional services they recommended. This is the second time I have taken my car to Honda of Tysons Corner for a warranty replacement. The first time, they gave me a list of recommended services totalling $4k. I declined and took my car to a local mechanic I trust for a second opinion. They could not confirm any of the recommended services being needed. This service experience was no different, as again, they gave me a list of $2k of recommended repairs. Again, I took my car to the local mechanic who could not find the same issues. In fact, Honda of Tysons Corner had recommended two fluid flushes that I had completed just 10 months ago, and many miles before required. They did offer to show me the issues on my car, but I am not a mechanic and would not be able to know whether the services are truly required.

This is very unfortunate, because I had such a great experience buying my car there from Gregg Miah.

This place has the worst customer service. You drive up to the service bay and there s no one to greet you. Even though you ve been standing there for 10 minutes, no one comes to ask if you need any help. You need to find a service advisor, who then looks you up in the system to see who you ve been assigned to.

Secondly they don t honor their coupons. Supposedly you have to print out the coupon and present it before the service. Really? Who prints out things nowadays?

Similar experience to other customers here. Made an appointment but still had to wait 2.5 hrs. What s the point of an appointment?

I've bought my last 2 cars at Honda and have been taking my car to Mo for years. The service is fantastic - Mo always fits me in, always there to answer my questions.

Everything about Honda of Tysons could not have gone better. From purchasing my new Odyssey from Nana Mensah to the service I received by Tony Romo when I brought the car back in for some add-ons. I highly recommend this dealership!

Sanjeev and the whole Tysons Honda team were extremely helpful in the purchase of this vehicle. Definitely recommend them to anyone interested in purchasing/leasing a car and receiving excellent customer service!

Can't say enough good things about this dealership. From the buying experience thru service each time I visit it's a top notch experience. I have always hated everything to do with car buying and maintenance - will probably never buy anywhere else again.

Jimmy, Chris, and Patrick were extremely professional and helpful from start to finish. I got the car of my dreams for a great price and had a great time while car shopping, something that many people can't say!! For sure spend your time car shopping at Honda of Tysons Corner, you won't regret it!

This is my first time buying at Tysons Honda. I began with looking at the 2016 cr-v online and comparing prices among the area dealers. I test drove a car and then waited a week before purchasing my car. I can't say how thoughtful Patrick, Timothy and of course Mohamed were to me. I walked in and asked for Mohamed but he was away from the store at the time. Patrick stepped up and helped us as we took another test drive. He handled the purchase of the car and was never once pushy or demanding. Timothy was the "paper work guy" who was quite nice and pleasant. After the paper work Mohamed took over because Daniel needed to leave. We have worked with Mohamed before about 6 months ago when our daughter bought a car. Once again Mohamed was never in a hurry and happy to help. He went over with me as much of the technical and digital workings within the car for as long as I could stay. If ever anyone needs a new car I suggest you go to Honda Tysons Corner.

Bait and switch pricing. Donna never returned the phone call and Mary hung up when she couldn t answer a question about trim levels and Sales Manager Jeremiah seemingly approves of this conduct as he never returned a call either. If you re willing to blindly fork money over for a car without a single question, this is the place for you.

I am disgusted by this dealership. The day before I took my accord to get an oil change, the service employee told me the oil change was $34.95. When I took my car in for service the next day, they told me I had to pay $52.99. On top of that, the employee was very rude. First and last time I will be servicing my car here. I asked them why their prices were so high compared to other dealership and he kept saying "I don't want to see their prices." Horrible customer service

I bought a used car from them. It has been three months and I am still waiting for the title. The poorest service I received in my entire life. Nobody is responding. I recommend nobody to make a deal with this dealership.

I went here recently to have my car inspected and was assigned to the red team for service. I wasn t having a very good day, but the guy who waited on me was so kind. He kept me updated on the progress of the inspection, checking in and letting me know that it would be done shortly. He was courteous and caring and he literally brightened my day. He did good work and most importantly had good character.

Good experience and excellent service provided by Honda staff members. Special thanks to Michael Lewis in guiding me and providing proper service at discounted rate.

Went yesterday, initially it took a little while to actually get a sales rep to help but once I did everything went really smoothly. There is a guy there named Jose M. if you can get him then do it, super helpful and super nice. 10/10

Dealership was great. Sales person was knowledgeable and friendly. Accommodated all my needs in purchasing the new vehicle. Finance manager was also very great. Thoroughly explained everything, fought to get me a great apr, walked away feeling like I made a good purchase. Would definitely recommend to friends and family. You should stop by and see what kind of deals they are offering if you're in the market for a Honda.

Had to come here for a recall on my car. Called them up and they were able to schedule an appointment the next day. Only took about an 1.5hours wait and my car was done.

I had the best experience of car buying in my life, No exaggeration. Both from a selling and financing stand point. Mohamed and Amine were a great team, made it feel like these two guys were there for me as if I were their number 1 priority. Very friendly, caring, and most importantly genuine. They didn't act like any other sales people I had to deal with prior to this dealership, who only care about selling, and that is what made me by the car I bought, other than the fact that I liked the car.
This was my first time at this dealership and i will probably be back and bring all people I know that need to buy a car.
Last but not least, anybody that is reading this and curious about this dealership please do yourselves a favor, whether you want to buy, lease, or just checking, make sure you meet these two guys. Mohamed and Amine, they will make your visit worth the time.
I wish I can give more than 5 stars to these two.

I recently purchased a pre-owned vehicle from Honda of Tysons Corner. Chernor Barrie, sales associate, and Tony Veal, pre-owned sales manager, were absolutely awesome. Both Mr. Veal and Mr. Barrie were patient and answered all my questions concerning any potential problems with the vehicle. They reassured me the vehicle passed their dealership's 40-point inspection and was in good order. I also received a copy of the CarFax and requested a copy of the 40-point inspection checklist. Mr. Veal made great efforts in this entire purchase to help me understand the process. Mr. Barrie is a rockstar sales associate. Chris from finance was also helpful in walking me through the paperwork. Overall, I had a pleasant experience there and would highly recommend Honda of Tysons, especially Mr. Veal and Mr. Barrie. Thanks guys!!

The moment i started thinking of buying new car, one thing kept haunting me that as soon as i will step in the dealership, i have to face the sales pressure and thats where Honda of tyson corner made a difference. My initial visit to this dealership was to get my old honda evaluated for trade in but i got more than what i was bargaining for. the salesperson (Tahir Rana) made my visit so pleasant by giving my all options from trading my old car to buying new one that i had left with no questions but no word like " you have to buy now or today or in 2 days". i took my time looking around other dealer but nobody was even coming close to the price i was offered by honda of tyson corner. so with no delay i was heading back to Tahir rana to get into my new ride.

Roberto rocks. Attentive, knowledgeable and great customer service.

Moe Azim (Green Team) was the Service Manager for our Honda vehicle. His service support was simply outstanding. His tenacious pursuit of excellence and quality of service by his team greatly surpassed other dealerships that I have used throughout the U.S. and overseas. Well done!

Bought a 2017 Honda Accord. That car did not even get close to the fuel economy of advertised 27/36 mpg. I drove a Civic and it instantly gave 45 mpg on a highway. I drove Accord for 306 miles and it reported 25.3 mpg economy for that distance. I brought the car back to Tyson's Honda in about 4 days, and said that I don't want it anymore. I was buying it with a fuel economy in mind. I drive on average 80 miles a day, and saving on gas is important to me. Tyson's Honda only agreed to take the car back as a trade in, for several thousand dollars less. People at the dealership were very nice, as any salesman should be. But as far as doing something for customer's satisfaction, nothing was done for me. I'm stuck with a car I don't like.

Honda personnel treated me with courtesy. The service was competent and professional. I appreciate the explanation regarding the issues with my vehicle. I will continue to have my vehicle serviced at this facility.

I was very impressed by how thorough the dealership was with my vehicle. The spotted things that I meant to mention but forgot - and fixed them. The courtesy van was a lifesaver and the drivers were very courteous and prompt.

Excellent customer service by Tim Godinho in the purple team!

Extremely nice people ( Azmi and Mohamed) who are very knowledgable about Honda ! My friend and I bought 2 accords with a very reasonable price in less than an hour. I would recommend Honda of Tyson's and its team to anyone looking to buy their next Honda vehicle!!

Great service provided by service advisor Steven!!!

Got an appointment immediately, and the work was all done in 2 hours. We have used this dealer for years and are very satisfied.

I would like to take this opportunity to commend the service department of Honda of Tysons Corner; particularly a service team member- Tim. I previously took my 2013 Honda Accord to a dealership for routine maintenance that was closer to me for my convenience (Hendrick Honda) and consistently received poor service.
About a year ago, I took my car to Honda of Tysons Corner. Tim assisted me and it was a great experience. I recently took my car in for service and once again was advised to speak with Tim. Even though the message was not passed along to him that I was coming, he took care of my servicing and completed everything within 45 minutes. Yesterday I noticed something I felt was out of the norm and called Tim. He was about to leave but took my phone call and said he would stay until 5 tomorrow because I don't get off from work until 4 even though he was scheduled to get off at 4 himself.
This is an example of superior customer service that should be a standard and not the exception and why I will now drive out of my way to have my car serviced at this location.

Signed, a very satisfied customer.

Bought a new car at a great price compared to many other dealers. Great experience. They do try hard to sell packages to me after car was bought but which car dealer doesn t. :) dealt with sully, great sales person.

Great experience here over the weekend! Sanjeev was a top notch salesman and extremely easy to deal with.

Was on a search into purchasing my first vehicle and came across Honda in tyson s Corner. Worked with Haneen Salman and she was a absolutely amazing and very kind. She was very patient with me and made my first buying experience delightful. Always answered all my questions ! Very professional! I really recommend if anyone is looking for a car Speak with her and visit Honda in Tyson s corner !

Had a great exprience! Car was affordable and good quality. Moe was a great salesman! He was very patient and explained everything very well. I recommend him to anyone!

I had a wonderful experience purchasing a Honda Accord 2019 EX. Najeem was a kind salesman and very helpful in making selection. He also helped out a few weeks after the purchase when I had questions and needed assistance with the vehicle. The service was above and beyond. Also I have received lots of compliments on the car. Thank you!

Great costumer service, very pleasant people. I was well taken care of by Khalid. Got the car in just a few hours of paperwork. Great people!

Honda of Tyson s Corner made my first Cary buying experience wonderful! They had a great inventory with knowledge and friendly sales people.

Chris I m the finance office made the experience even better. He explained the paperwork to us in an easy to understand way and ensured we received the best rate. I could not recommend this location more!

Exceptional experience on September 26, 2018, with Steve Farr and the Blue Team providing helpful, knowledgeable, thorough, and courteous service on my 2017 Honda Accord. The team efficiently performed the periodic maintenance I requested including state safety inspection, oil change, and tire rotation, while I waited. The work appears to have been very thorough, and it didn't take too long. Steve patiently answered all of my questions, including how to proceed on my own with a navigation system update (which I just finished -- worked quite well).

Top notch service, always super professional no matter who I speak with. They work with me to prioritize what services I need most. I have a 2011 Honda Odyssey with 100K miles. I expect to drive it another couple of years with the excellent service I have received from Honda Tysons!

Well I WILL BE SIMPLE EASY GOING PROCESS TO BUY A CAR PEOPLE VERY HELPFULL

BEWARE of the BAIT and SWITCH!
Yesterday I contacted this dealership in regards to a 2014 Honda CR-V EX-L (which is STILL on their website). I was emailed and then called by Tom Donovan. He wanted me to see the car and told me he would have the car ready for my visit. I live 65 miles from Tyson's Corner and told him I'd be in that evening. He sent me a confirmation email stating he would 'reserve' the car.
When my wife got home @ 5p I sent a reply email stating I would leave now.
As you know traffic on 495 is horrendous. At 6:45p I was now approaching Cabin John and deep in the back up. I received a call from Zen who introduced himself as a manager. He said he was calling to tell me the car was not available. He said he wanted to call me before I left (1 1/2 hrs ago). He advised me the car had been sold Saturday (and this is now Wednesday).
We went to the dealership anyway since it was only 2 exits beyond. Seems everyone was aware of the 'phantom' car. I was sent out to the lot with Arvin who told me they had received many calls from all over, even Jersey about this car and yet it was STILL on the website.

They then of course asked if I'd like to buy a new Honda, of course I'd drive all this way to buy something I could have bought at home.

I ve been impressed with how well my service guy, Mike Lewis, delivers. My recent visit was just an annual inspection, but it was free because I purchased from Honda of Tysons. Mike gave me the 40 point check up and (get this) the car was delivered when promised AND with nothing else discovered that needed repair. Loved it!

The service I got from the sales agent, Nana, was superb. He was warm, friendly and paid attention to details. I was also very impressed with the reception I got from the finance department. Tony who served me took his time to explain to me the whole process very patiently. I have not given a rate of 5 because of the waiting on the first day - even though I had made an appointment, the car I was to test drive was not available. Something I should have been informed before making the trip there. However the customer experience after that incident more than made up for it!

I am very happy with the whole services provided by this dealership. Derreck and Hugo made this experience smooth and easy. My husband and I travelled from Ct to this dealer in Virginia after finding that this dealer has the best prices!!! We bought a Honda Civic 2016 and we are very excited with our new car!!! Derreck sent all the information that we needed through email with all the details needed to make this purchase... The same price that he told us through email and later on the phone, he kept when we went in person to buy the car. Honesty and transparency were their strenghts!!!

Great to work with and helped me get a great deal on a vehicle that I wanted

Awesome dealership!!! Would recommend to anyone. Their finance manager Ardi Kadriu is a gem. Their sales lady Jenette was awesome. Leased one car and bought one used car from them. They have best deals, best cars and best people!!!!!

I came in knowing what I wanted, and Honda of Tysons was one of the few dealers that had my car on inventory. They were able to provide me with the most competitive price. Sales agents were knowledgeable on the cars and features. The manager was friendly and helpful. They also offered very competitive rates for financing. The purchase was fast and I couldn't be more satisfied.

The customer service at this dealership is truly unmatched. After making an appointment and coming in for something that pertained to a recall, I was greeted immediately and asked often while waiting if I had been taken care of yet - necessary and appreciated. I had the pleasure of dealing with Roberto who really listened to me and took care of every concern of mine diligently. I was in and out of the time-frame that I was told and expected - also necessary and appreciated. Because of the service I received at this dealership I don't think I'll go to any regular shop ever again for maintenance on my baby (my car). After all, their specialty and service caters specifically to Honda's so there's no doubt they'll do the best job. Not sure how they are with routine maintenance but I assume just as well. I guess I'll find out in the near future! Someone with a name that starts with a J, I think Jamie or Jeremy? (sorry) really stood out to me because he set the tone for how about my experience at the dealership went. He was super friendly and attentive made me feel extremely welcome and important as a customer and it just kept going great from there. I WILL be back and if your car is as important to you as mine is you should go here too.

I traded my old car for a new one last May 2019. Since then everything I have gotten from this dealership are problems. I'm still calling and visiting them to get solutions because they keep rotating employees.
Here is a resume my story:
I stopped one day to check out my options for a trade in but then we decided to wait until next day after seeing other brands. The seller said they'll keep they car they showed us with a 'Sold' sign in case we want to go for it and he remarked it was brand new with 20 miles on it. Next day, we informed them we got a better deal and didn't want to continue the buy. So they called the manager and after negotiating, we agreed to start with the paperwork.
After 4 hours waiting, almost 10:00 pm, they took me with the Finance manager to sign my papers. Obviously I was tired and stressed of waiting and only wanted to go home. I signed everything after a brief reading on what each document was but didn't put attention on details (MY MISTAKE). They agreed to compensate me for the long wait and gave me some accessories for free.
Next day, I saw the car had 250 miles instead of 20 as they car they showed me had. Result of receiving it at night, tired and in a hurry. (My Mistake, again).
First problem: One month after I bought my car I got a letter from the bank, saying my credit was not approved. So theoretically, I was driving a car that was not even mine yet. So I went again to Honda to try to talk with the finance manager but he was not working there anymore. My case was taken by a different employee, ran my credit again and gave me the new approved quote. That was when I noticed, the initial price for the car on the contract I had signed one month before was higher than the one we had negotiated at the beginning and because my mistake of not checking the details, it went through as it was. They said they cannot do anything since I had already signed. Again, my bad. One month had already past, so they gave me another permit for my license plates.
Second problem. With the trade, they agreed to pay off my previous loan immediately at the fixed price we settled at that moment, but I continued paying since I didn't see a payment from Honda and my credit could be impacted due Late payments or No payments made. After many calls and visits to Finance department, 2 month later they paid my old loan, but surprise, the amount on the check they sent was for less money. So I had to call them and go again to the dealership to speak with finance. Again, the person was not working there anymore and they took me with the Finance Director, nice guy who was trying to fix all the mess other employees left. Reason of my problem - They had not sent my documents to the bank immediately, and they called my previous dealership, asked for the amount due (after I have made 3 more payments) and they sent the check. Honda agreed to reimburse me the difference. We were on July already. My license plates permit had expired so they gave me another one, again
Third problem - By August, Honda called me saying they have my checks. So I went immediately to pick them up and deposited them by using my mobile app. 2 week later my bank sent me a letter because one of the 2 checks was rejected and I needed to contact the maker (Honda). So guess what. I called them, they didn't pick up so I stopped by once again. Not a surprise, they assigned my case to a new finance employee who was taking care of it. By this time my license plates had already arrived (After 3 months)
Fourth problem - It is December now, my new check has not arrived, I called the person who was helped me. He replies back - 'Please contact Melissa. I don't work there anymore'. This is when I decided to write this review. 6 months since I bought the car and I'm still calling them every week to get problems resolved. I took my car for the first service already, just a simple oil change, I go back home I see the Service notification turned on, because the oil life level was at 10%. They said they forgot to reset it, but honestly, I doubt they had actually changed it!

Alex took care of the problem on my 2014 Honda Accord under warranty with no questions asked. Professional and courteous. I highly recommend Alex from this service department.

My car died and I needed a new one in a pinch. Aylin Bekem worked with me. She was so sweet and professional and made me feel at ease. Overall I had a great experience at the dealership and with Aylin.

My car service experience was very good...Mike helped me to understand the service details... Reliable and trustworthy..

I have visited many Honda showrooms to buy a new car around Fairfax, Sterling, Chantily and Tysons Corner, I must say my experience was not so good at show rooms except Tysons Corner.
If anybody plans to buy a new Honda car, please go through the honda tysons corner website to have a look at their Sonic price. Though this is a technique to get customer to visit the showroom, you can have sense of their pricing details.

I went to visit this place and Riley, Troy provided a fantastic service. He was very professional.

Excellent service, very nice and helpful service adviser

Very Useless dealership! Wouldn t recommend it. Traded in a vehicle and it s taken over 2 months and still haven t received my tags. The don t care about the customer after the vehicle has been sold. You will call around and their hopeless customer service reps will give you an attitude. They didn t pay the full amount of the trade and that nearly destroyed my credit. Useless useless dealership, pls avoid it. I can put names on here but don t want to...useless!! Wish I could give zero.

Mike Lewis was very helpful and all. His commitment to customer satisfaction is unsurpassed and all. I will continue to be a loyal Honda of Tysons customer and all

Excellent customer service and competitive prices compared to other dealers in the area. They are flexible in accommodating your requests and working with you on any discrepancies during the deal.

Reason I go to them is they even have excellent service coupons available year long to take care of the vehicle.

Excellent customer service from caring professionals!

Last week I bought a used Subaru Forester and I couldn t be happier. Here are a few reasons why:

1. The used car manager Rafael was a pleasure to do business with. He did none of the usual round robin I ve gotten with buying Pre-Owned cars in the past. He got me an excellent price with literally no hassle.

2. My Forester was excellently cleaned. The detail people did an A+ job.

3. I wasn t pressured to buy extra warranties or accessories. I politely declined and the sales associate was very respectful and happy obliged.

4. Rafael went above and beyond even after my purchase. I thought the owners booklets were lost by the previous owner. Rafael found them and got them to me without me even asking!

Bought my Honda Accord at the end of the year. They gave me a better than expected price and made the experience painless (without being too pushy)

this place is at a really good location, very convenient with the metro station on the site, you can drop the car in the morning then take the silver line train to work and come back to pick up later, did that twice, and the service is also fast if you would like to wait there.

All of the employees at Ourisman Honda of Tysons Corner are so friendly and helpful. I have been stressed for so long worrying about getting a new car because my previous one was destroyed when I attempted to get 2 new tires at VA Tire & Auto (If you buy a Honda from here, which I reccomend you do, then never take it to VA Tire & Auto unless you like the risk of losing it forever ). Anyway, they really eased my stress and even listened to my story and understood my hardships. They gave me the most amazing deal I've ever gotten when buying a new car and encouraged me to fight back for what has happened to me. Thanks again to everyone at Ourisman Honda of Tysons corner for being amazing and caring people, unlike some others I have had to deal with lately.

Had a great experience buying a brand new car with the help of Julian R and Habib. Finance process was great too and very fast, thanks to Abdul. Will purchase with them again in the future!

Tim & the Purple Team are THE BEST! Not only do they provide effective service every time I'm in, but they go the extra mile. Tim fixed something for me that I hadn't even asked about and was purely cosmetic, but it really shows how he and his team take great care of their customers.
I can always get an appointment and know that they respect my schedule -- Tim checks in to make sure I'm aware of what they're working on and the timeline for completion.

Every time I come to Honda of Tysons corner it's something else that makes me wish I never came back. This time, I made an online appt for 9am. I arrive at 9, and the line is out the door and my wait time is likely 1.5 hours for oil change and safety inspection, and they are 30 minutes behind that. After speaking with the manager, I found out most of those in line had 9am appointments as well or were walk ins. the manager did not understand the concept of appointment block times nor did he understand priority to those with appointments. He just kept saying "It's a holiday weekend ma'am."
Sunset Hills Automotive completed the work, and then some, in an hour.

Sarah Lucarelli was excellent. Hope to keep her as my vehicles service advisor.

After visiting Honda Chantilly I will never return to this Honda dealership for services. Buying a car to getting service done has always been terrible here.

honda in tyson's has the absolute best customer service ever // i take high pride im a total honda lady

Those guys know what they are doing. Great and prompt service. Here we go, a happy Honda CR-V owner!

Tim is very friendly and knowledgable. Informs issues before the service and explains well. Good guy to work with. Thanks Tim.

Excellent. Only issue was long wait period after we said yes. Lots of sitting around. In the end it was tolerable and the overall experience was fine. Excellent low key service from Sanjeev, and minimal pressure to buy the extra warranty (always a major unappreciated hassle in the past with other dealers).

Great service. Michael had my car in and out for routine oil change, with a complimentary wash and vacuum, in no time at all!

My services writer was great Brain show me what the problem was and fix it that what am talk about the price to fix it and everything

2 weeks after purchasing the vehicle, I noticed a defect in the paint on my rear bumper. On Saturday May 16th, I went into the service department and dealt with Alex. I told him that the vehicle was NOT in a traffic accident and was housed in a garage since it was purchased. I asked him to fix the bumper since it is still under warranty. He refused and stated that someone had hit me. He was not helpful at all and told me to reach out to my sales person but said "they're probably not going to help you anyway." I'm very upset about the customer service I received and is seriously making me regret purchasing a Honda.

Go somewhere else to service your vehicle!!

I have never been dramatic in my life and have strived to be positive years ago. So I will be subjective in the review. My 2003 Honda Accord was giving up on me on 1/30 evening when I was in the middle of driving- the engine light went on, other lights on the dashboard were flashing and all headlights went off. Every thing happened in 15 minutes and I was scared . I made an appointment with Honda Tysons immediately and the service was scheduled on 2/1. On the day, a technician had my car checked and told me that my car PCM was messed up so he suggested to replaced with a used one. Sure, I do not know car engine so I rely on his expertise. I didn't have any other options.

They kept my car for 2 days, I paid rental car by myself. I picked my car on 2/3 5pm. The engine light were off so I thought it was fixed. The cost was about $500 and 2-day rental $70.

On 2/4 morning, I drove to office and things were fine. On 2/4 afternoon, I drove home from office, and all the issues came back! Engine light was on and all other lights were flashing!! It was 6pm! It's about 11 miles each way between my home and office. So my car repair done by Honda service at Tysons corner lasted 25 hours and within 22 miles, with the total cost of $570!

The next day I took car back and demanded rework, an explanation, rental car refund, and a talk with service store manager. Now the show began: the technician and the manager said that I should know the replacing PCM was old one and I should not be surprised by the failure; the manager throw me all technical details of PCM and circuits connection under the hood and asked me how I can expect them to figure the root cause. I replied that, I understand that the replacing PCM was an old one and if it failed in 6 months to 2 year I don't have any problems with it. But it failed in 26 hours with 22 miles drive, it is outrageous and unacceptable. Given Honda service has many experts and certified technicians, Honda should know how long old PCMs should hold. The performances of the old PCM should have a bell shape distribution, which means most of them should achieve an average reasonable life span and extreme left and right tails should be exceptions. If the replacing PCM I got was an exception, Honda service should follow the exception handling procedure. So I demanded the rework of my car for free. Secondly, manager's challenge on my knowledge on PCM was unacceptable- I don't know car engine or engine PCM. It is not my job to know. It's Honda technicians 's job. If I knew I would just do it by myself. Simple logic, right? My job was to report my car problems to them, and expected it fixed by them. That is their job to take the job order and fix the car. I am the customer, I trusted them and I rely on them. Eventually they said they would redo the check and if nothing else in my car was broken, they wouldn't charge me. They wouldn't refund my 2- day car rental even though they didn't fix anything. I asked why. The manager said because he can't. Yes that was his reply. Then I said 'because you can't' was not a reason. Why you can't? Then he started to give me a lengthy recursive explanation again. At the end, he agreed to pay for rental car on 2/5. End of the story, I got my car back 2 days later. I was told that they don't guarantee the engine light issue was 100% fixed. If I see it turns on later, I need to take it back to Honda service again. I would not suggest this place to any of my friends. I myself would try everything not to go back. I try to provide facts here so you don't feel the emotion in my comments. But I might need to schedule a doctor 's appointment to get blood pressure resulted from those horrible extremely stressed experiences.

Good. Mo represented Honda well. He conducted himself professionally and did a fine job assisting me with servicing my car.

Dul Ganchimeg, the sales consultant and Adrian Kadriu, Finance Manager are wonderful!

Dul is helpful, friendly and knowledgeable. He did not push me to purchase things I did not need. When I really wanted a silver CR-V, and the last one was just sold, he went out of his way to get another one from a different dealership.

Adrian was easy to talk to. From his expertise, he suggested the two essential warranties/ insurance. He did not force/ sell extra warranties/ insurance that I did not need.

I highly recommend to talk to these two. They are honest and transparent, and they work FAST and they get what you NEED.

Jeremy Hand is the best person to deal with. His hospitality was excellent and the service was outstanding. I came at the right time on Christmas Eve for a B1 service and I was out of there in about 45 minutes. I never knew that was possible. If you're looking to service your vehicle with this Honda, choose Jeremy as your service advisor every time.

From our initial phone call to the dealership (with Nana) to our final transaction with the finance person (Peter), the process to lease our new 2018 Honda CR-V was one of, if not the best car purchasing experiences we ve ever had. Would highly recommend Honda of Tyson s Corner!

We had such a wonderful time buying our new 2016 Honda CR V thanks to Gary Slighter, a Sales and Leasing Consultant at Tysons Honda in Virginia. He is very courteous, professional and straight forward on giving you the out of the door total price for the car via unlike many other dealers who only tell you after you visit the dealers. He is very pleasant, not aggressive or pushy who has certainly made our purchase experience a pleasant one.

The experience at Honda of Tysons Corner has been a phenomenal one. The sales person, Mr. Shabir Baba is nothing short of AMAZING. The guy walked us through all the features of the car, took us on a test drive, answered any and all questions.
Once we decided to buy the Odyssey, he made the experience a breeze. gave us a good trade-in value for old trade-in.
Since the trade-in was in both my wife's and my names, he drove all the way to our house to gather her signature on the title. Very impressed!