My service center lead (Steve) was great, but I ha...

My service center lead (Steve) was great, but I have to agree 100% with the comment another customer posted about "Lowering my rating from 5 to 4 stars for the relentless marketing emails I have received from the service center. There is no obvious way to unsubscribe from half of these communications." The shameless "I need a 5" mentality that Honda puts on their staff is *very* off putting. I implemented a customer sat process in place in our consulting firm, and we explicitly cited "don't be like a car dealership customer sat process". Again, my rep (Steve) was awesome - it's the dealership's process that irks me to no end.