Karen Radley Acura Reviews

I bought a CPO VW Tiguan from Karen Radley VW last week and it was the fastest and easiest car buying experience of my life! It was worth the drive from Baltimore to have such a great experience!

Not pleased at all, went to look at some cpo cars and was surprised to find them in such terrible conditions. I mean I understand that they aren't new but a car your marketing for sale should not have hair all over the inside (someone used the car to get a haircut ) touching the headrest and other parts. The other car still had wax and other residue from when they were " cleaning" the car. Will definitely not shop here.

I have purchased many cars over the years. and in all those years, this is by far the best auto purchase experience. They were honest, helpful, and basically all great people. I am writing this based on a purchase I made last November. After spend some time over the last couple weeks trying to purchase a used pick-up truck, it highlighted how much better the Karen Radley experience was than the average dealer.
I can also say that their Service department is second to none. It is the only dealership I have not left feeling like I had been taken advantage. All and all, Karen Radley knows how to provide Sales & Service. Too bad not all dealers are like this.

Minks and Nick were very helpful during the entire sales process. Price was fair, and was one of the few positive experiences I have had buying a car. Love my new Audi!

Don't waste your time with this place! Poor customer service, technician suck! Don't waste your time , money and effort to this place! 100% regret, I got my brand new car in here!! I'd rather go somewhere else who's worth your money and time and effort!!!

My experience was great! Melvin did an amazing job at assisting me with the purchase of my new ILX. His professionalism and genuine compassion to help me come to a decision on selecting a car was outstanding. He made the process very smooth by breaking down every detail. I m so happy with my decision and I appreciate all of the help that was given to me in order for me to have the best experience.

I can honestly say that we have always had wonderful experiences dealing wi Melvin who has sold us 3 cars . He is very prompt and responsive to our car needs and very good at explaining the whole process from beginning to end . We recently traded in one of our cars to get a lower payment and Melvin was able to help us accomplish our goal . Thanks again Melvin for your outstanding customer service and honesty ! We will be returning to Karen Radley for all our car needs .

Perfect experience for buying a new car! Very smooth process and friendly staff!

Parts Dept. I am a loyal customer since 2004 and it's all due to Corey, Kirk & Mike in the Parts Dept. Today didn't have an obscure part in stock but was able to track down at local Honda dealer cuz it still fit my Acura. That's customer service!

Very unresponsive and still awaiting documents pertaining to my purchase. There are better dealerships in the area.

Best customer service of all Dealerships in the Metro, Northern Va. area by far!

Got me in and out in great time (less time than they estimated) even without an appointment. I am so happy Omar is back, he's the best!

I purchased a 2020 Acura RDX (used). Everyone was super helpful and made the process seamless. They even took quite a bit of time to show me all of the extra technology and provided instruction. The follow up and helpful videos from Nick have been great.

Torrance Scales was my Service Advisor; he was very professional and customer oriented. He was accommodating and resolved the problems with my tires to my satisfaction.
My car is no longer under warranty but I continue to have it serviced at Acura because of their Customer Care !

Jose and Pedro took very good care of me and even though my credit had gone down, they really did a great job assisting me and gave me a good affordable rate. I highly recommend them and they are very patient with customers too.

Customer Service was impeccable. Rod went above and beyond to make a deal work for me, I appreciate it and think driving from Richmond, VA is well worth the experience. Thanks Rod & Rudy for your help and helping me be a loyal customer.

Melvin my sales advisor is fantastic. He went above and beyond to make sure that I was satisfied. He worked around my schedule and everything about this process was stress free. After my lease I was supposed to bring my car back to install some accessories but my schedule was very tight and Melvin just said "don't worry about it, this is what we're going to do" wow! I was amazed with his customer service skills because I didn't have to do anything; he took care of EVERYTHING! Melvin is a great asset to Karen Radley Acura and because of him I will definitely recommend this dealership to all my friends and family interested on purchasing or leasing a vehicle. Top of the line with Customer Service! Kudos to Melvin! :-) :-)

Awesome purchasing experience at Karen Radley Acura. The atmosphere at Radley is laid back and not your typical high pressure sales pitch you come to expect and dread when purchasing a vehicle at most car dealers. Melvin Cygan is the consummate professional who provided a refreshing buying experience. He was extremely knowledgeable and patiently answered all my questions regarding the RDX and made my purchase a pleasure.

Melvin Cygan was very knowledgeable and professional, as was as all of the members that I came in contact with. I will definitely tell my family and friends about the great customer service

My family and I have been buying vehicles and getting them serviced from Karen Radley Acura/VW for longer than I can remember. They always take great care of us. Melvin goes above and beyond to take care of us and makes the whole process seamless. You are treated like you are part of the family. I cannot image going anywhere else. It is always a great experience when you walk in the door.

I just purchased my second Jetta TDI Sportwagen at Karen Radley VW. The price fit my budget and was pleased to be able to go in an buy my new car and not have to spend all day. The Sales people were friendly and no pressure. I was happy I was sent an email alerting me to the "special" price and would recommend them.

Excellent welcome and attention from my sales representative, Dayz Brooks and her sales manager Jose Cabrera. No pressure which made my experience enjoyable and easy. Both representatives offered their time and attention to help me find the right car with all the features I was looking for. Didn't expect to purchase that day, but all my expectations were met, so it was a done deal. This is my second Acura (already have an MDX), purchased a TLX and now all in the "family." Thanks again for your help. Would definitely recommend you and your dealership.

Love the service department!! Fast and friendly service!!

nick was a very nice person helped me and i got my car in no time !

I recently bought a used car from Karen Radley Acura in Woodbridge and found great people to work with. I worked with John Dow, and he was knowledgeable about the cars, but was not at all partial towards one car or the other, and did not push towards any sort of decision, he was clearly there to help. Overall, I would definitely by another car from this dealer and John Dow.

Wonderful auto buying experience! Hands down, no comparison to any of the other dealers from the many brands we searched including Infinity, GMC, Lexus

Service after the sale has been top notch as well for what little we've needed

For a totally refreshingly different kind of auto ownership experience look these guys up and no, I'm not related to anyone there.

Bought my Acura here in April of 18. Very professional staff and very thorough explanation of all my new car features. I live 100 miles away, however, I will be back for my next Acura purchase.

Melvin and Nick were amazing! I would recommend anyone who is interested in buying a to get in contact with them! They are extremely helpful and are really in the best interest of the customer! Thank you so much for all your help guys! I am in love with my TLX!

It is so nice to know there is a business that still cares!!! Everything about this dealership is top-notch. I purchased my second Acura TL recently, and was treated with honestly and respect, as usual. The biggest reason I chose another Acura was because of the great deal and service I received,, as well as, knowing it is a very reliable vehicle. Kudos to everyone there from Rod, the general manager, Rudy, my salesman, and the finance and service departments.

Our experience with Karen Radley Volkswagen was awesome. We'd like to give a big shout out to Sal, our salesman for his professionalism, knowledge and patience with us. He sold us our last car and it was great to deal with him again with the purchase of this car. The other staff members were also very polite and knew exactly what they were doing. No questions were left unanswered. We will definately recommend Karen Radley to our friends and you can count on our returned business.
Jennifer Fox

My name is Crystal and I came to Karen Radley Acura in Woodbridge, VA to buy my first car. The customer service here is outstanding. I first spoke with the sales manager Shahzad Islam over the phone about a car I was very interested in. He told me to come on in to test drive the car and see what he could do about getting me in the car. When I reached the dealership he introduced me into the sales rep Ryan Cosgrove. His customer service as well was amazing, he talked with me step by step about the car I was getting. Matt Yohey who is the leasing Manager did an amazing job with my financing. At first I was stuck with a really high interest rate on my car, but he went out his way for me and got my interest dropped by 5%. Ryan and Shahzad stayed with through the entire process of buying my car. These 3 together are really a team. I wouldn t go anywhere else to buy a car just because of my experience I had here. All three of them went out their way to get me the car I wanted, and I greatly appreciate it. Always had a smile on their faces and was talking to them like I have known them for years. I would keep going, but I think you guys get it. THEY ARE THE BEST!!!!!!

I have dealt with DayZ Brooks for years. I have bought several cars in the past from her and will follow her to any dealer she goes to.

Today I bought a 2018 Acura TLX. So beautiful but the best part is my customer experience thanks for DayZ. She finds out what you need and what is important to you and then drives the entire sale process to completion with no pain to me. She is the best at delivering cars and making sure I know everything special about the car.

Go see DayZ and buy from her.

Bill N.
Woodbridge, Va.

Wonderfully professional, and helpful! Excellent car-buying experience!

Jereis Smith is a great sales lady!!! Me and my family have bought 4 cars from her at Karen Radley Acura. It s definitely a easy pressure free environment and would recommend to anyone! Thank you Jereis

Had an horrible experience at Karen Radly acura, Woodbridge, VA on june 3,2020. My husband and I went to purchase a MDX. At First they were not interested to welcome us. Secondly after waiting 20 mins or so one of the employee came at ask if we want to buy a Car. My husband told her we are looking for 2017 MDX.
She doesn t really knew about the cars, but she was trying to help. Finally when we told her which MDX we liked. My husband wants to do price negotiation. She brought her manger ( mr. Rudy). His first word was HI and second he said here the door . I was shochked how unprofessional he was. If he doesn t like the price my husband said he should have give an offer. Well they lost the customer.
Today we went to Pohanka Acura chantilly , VA.
Their sales person was very professional explained each and every thing about the car did the test drive with us. Once we decide which MDX we want he did price adjustment with his manager and we bought the 2017 MDX.

I have purchased two vehicles from Karen Radley Acura. Both of my experiences were smooth and hassle free. Melvin, Minks and Rudy have always taken the best care of me with a speedy and transparent experience from beginning to end. The team makes the process of purchasing a vehicle as quick as possible!! Definitely one of the BEST dealerships I have ever dealt with. FIVE STAR EXPERIENCE!!!!

I bought my Acura MDX back in January, and have never been more pleased with the professional experience from all of the Karen radley staff, from the maintenance department to the managers. I would recommend Karen radley to anyone looking for an acura, I give them 10 stars across the board, for your sales needs be sure to see Jose Cabrera Ryan Cosgrove and Chris Pugh they will help you with anything you need. I look forward to doing business with them in the future

J.C and Jose took great care of us. Matt was wonderful to work with, as well. Friendly environment and easy experience. We would recommend to anyone in the market for a car to come here.

Karen Radley Acura is where it's at. I had the 17 TLX, an amazing car. I loved it very much. However I needed a bigger car. So I originally went in for my inspection. While waiting for the inspection, I was talking with Jeries who sold me the TLX and I explained I was thinking about getting a bigger car. Jeries was like you want to see the RLX. Needless to say I left with the RLX.

Just purchased my 2nd car from them and couldn't be happier with the deals we've reached each time. They gave me top dollar for my trade in compared to the other 3 dealerships I took it to. I also had my car serviced there multiple times and had a good experience each time. They take care of their customers, especially if you are a returning one. Would recommend!

Nick, Melvin, Jereis were extremely helpful with all of my question throughout the sale of my 2020 ilx. I would recommend them 10/10 times.

This will be my 4th vehicle I have purchased from Karen Radley Acura. I have made all four purchases through Melvin Cygan because he provides the best customer service. Mr. Cygan goes above and beyond each and every time to ensure my purchasing experience is the best. He continues to follow up with me even after the purchase to cover any questions or concerns. I love the relationship that I have built with Mr. Cygan and the Karen Radley dealership. I can honestly say I am 100% satisfied with all of my purchases thus far. I plan to continue my business with Mr. Cygan because has yet to disappoint me.

I recommend anybody I know who is car shopping to stop by and see Melvin first. He is easy to talk to and truly cares about his customers.

I just purchased a used car and it was an excellent experience. No hassle and everyone was very nice and helpful. I highly recommend them for either a new car or used.

Jereis Smith is an exceptional saleswoman! I leased a car a year ago with her. Although it is stressful when making a decision to lease a car, she walked me through the process step by step and even after I made my decision to lease with Acura, she called to check on me and the car. I also received a birthday card from her during my birthday. I thought that was so sweet and great customer service! If you are ever interested in purchasing or leasing a car at this location, Jereis is the person you should see! She is very easy to get a long with and she has the patience to see you through every step of the process.

The Service Adviser was very friendly and helpful. I was able to get an appointment at the last minute without having to wait. The Service Technician called me personally to explain the situation with my repair and went out of his way to get the manager's approval for service, that was otherwise may not have been covered under warranty.

I would have given Excellent Reviews had the original problem been fully resolved. I will have to go back at a later time to address the same issue; but I am sure I will be treated cordially again. It may take a few diagnostics to fully get the problem solved so I can't say they are at fault.

Overall, I am happy with the service.

I have been here a few times, I'm starting to notice a pattern that is progressively getting worse. I was scheduled for an oil change at 2. yes I got here early, but was told they would take me. 3 hours later I'm still waiting for my car all I got was an oil change and wash I know they do a multi point inspection but never have I had to wait this long quite irritated and disappointed with Karen Radley Acura.

Sales manager should definitely be coached in customer service and how to go about conveying a message to customers. If you can t make a deal happen, fine that s understandable and part of the business. But do not ever turn your back on a customer and on your way state this is a waste of time (yes I heard you), because you don t know what is and what isn t realistic for that customer.

Edit: I ended up purchasing an MDX w/ Tech and Aspec package elsewhere - customer service at competing dealership was significantly better. Be aware folks!

Melvin was quick to get me in the door and sell me a vehicle, but as soon as I purchased the vehicle and went home, he could care less. Clearly all he cares about is the sale. When I got home I had questions and concerns with my inspection/getting tags mailed. I contacted his personal cell phone as well as his work phone, and email, multiple days, asking about my tags, as my temporary tags were about to expire. He completely ignored me and never even responded to this day. When I purchased the vehicle he told me to send a picture of my MD inspection and he would give it to the tag and title lady.He never did that. He never responded. I called the dealership to explain my problem and was told that someone would get back to me ...no one ever got back to me. After probably the (literally) 10th time of calling and weeks went by, I finally was told that they would get it taken care of. Well here it is well over a month after I bought the car, and still do not have the tags. I have been driving around on expired tags for a week now. It is extremely unprofessional to completely ignore a customer who just spent thousands of dollars and put money in your paycheck. Like I said, he was eager to contact me when he wanted to make a sale, but completely ignored me when I had questions and concerns
as well as never relaying my inspection paper to the correct person like he said he would do. Professionalism and courtesy goes beyond the sale. It s about following up, about answering questions, etc. Overall a horrible experience.

Love our new MDX. Salesman, Will Kubler was patient, knowledgeable and made buying a car an enjoyable experience which is difficult to do. We couldn t be happier! Will made us lifelong customers.

My name is Alicia, when I arrived to Karen Radley Acura, Melvin was my sales person. I visited Karen Radley on Wednesday to just do some research and explore my options. Guess what happened by the time I walked out Wednesday I had three different options, and what my best option was. There was no sales pressure to hurry up and buy. I love when a good sales person is not pushy. Long story short, on Saturday I was able to pick up my car, and got a good deal.

I had no idea that the process, and transition would be so easy. Melvin, was more than helpful in explaining various option to purchasing my RDX, and he also was very helpful with explaining the tech specs, and any additional questions about the vehicle. He is very courteous, and honest in his sales approach. I would recommend him to any person who wanted to purchase a car from Karen Radley. The transition to purchase a car was seamless, and stress free. Thank you so much Melvin for all of your help and assistance. 5 stars

I have great comradery with the staff and personnel at Karen Radley at Woodbridge over many years. I was and continue to be a customer from the late 1980's and I have always experienced great service, trust and respect from all members I came in contact with and they were always willing to help and provide me with the necessary assistance I needed. My two posted pictures are my latest purchase from Karen Radley. My thanks to Mr. Rod Emmons and his staff.

When going to this dealership, ask for Pedro Angulo. Mr. Angulo was patient, detail oriented, friendly, approachable, and has very good communications skills. He answered all my questions and answered them with specific details. He was also attentive, and very helpful. He is everything you look for in a salesman.

Service is always great, Darrell is always on top of any issue that comes up with my vehicle. All I need to do is call him and I get a no nonsense answer on any of my concerns. All other employees are just as helpful. My years of experience with this dealership have ALL been POSITIVE.

Going to Karen Radley VW is like going home to family. I've driven VW products for 26 years. Darrel and his service crew take extraordinary care of my VW - I trust them completely. When it came time to purchase a new VW, Sal Cirillo went the extra mile to ensure I got a fair price for my trade in and exceptional value in my new VW. When I have my VW in for service, Sal greets me by name and asks about my satisfaction. I can't say enough good things about the team at Karen Radley VW. I recommend them strongly to every VW enthusiast. Thanks for everything you do!

I purchased an 2013 Acura TL last weekend from Rod Emmons and Christopher Pugh. I was so impressed with the time they spent with me from the beginning of my purchase until the end. They were friendly, extremely knowledgeable about the product, took time to answer all of my questions, and made sure my experience was not only enjoyable, but pleasant. Rod dedicated a large portion of his day to me and personally walked me through everything from financing to numerous small details I hadn't even thought of. Christopher spent a LONG time sitting with me to explain and set up the features for me since they were all different from my last car. Christopher has already called personally to check on me and follow up on a few things we had discussed. I hope to not have to buy another car for a while, but when I do, I will certainly return to Karen Radley Acura in Woodbridge and hopefully be able to work with them again! I highly recommend these two for an excellent car-buying experience. Thank you so much to you both - I am so appreciative of all you did for me.

This was my first time leasing A car and I couldn t be happier with the whole experience. Melvin made the entire process pleasant and very clear. I felt good about the choices I made because Melvin takes the time to explain all possible outcomes, he helps you make the best decision given your situation. I felt like he went above and beyond to accommodate me, from installing my baby s car seat into the new vehicle to still responding any questions I have about the car. All in all the best dealership I have ever dealt with.

Radley Acura service did a great job checking me in and having my car serviced quickly while I waited on it. The mechanic that serviced my car did an excellent job and even took the time and answered a few questions that I had concerning my vehicle. I would highly recommend them to anyone that needs work or service on their Acura.

Rodney W.

I have had my Acura serviced there for 5 years and it is always a good experience! I could not recommend them more highly. I also have a Mercedes and when I take that to the Mercedes dealer I always wish it was an Acura that I could take to Radley Acura, so I could get the great level of service that they provide.

I loved the great communication that the Service Manager Trish gave me. She kept me in the loop on what the technician recommended and what he was fixing on my vehicle. The dedication and commitment to great service was perfect. Thank you for everything.

See George in the service department, he's the BEST!

I just leased my first SUV from Karen Radley Acura. What a great drive i had yesterday back to myrtle beach. I have always received the best buying experience on every new vehicle from Rudy and Melvin. Thank you both for my memorable experience. What a fantastic team in the sales department. Thank you both again. Trish

I took my vehicle here for an oil change. It took over 2 hours. I tried again thinking that was an anomaly. This time it took over 3 hours. And this is with appointments. The staff is friendly and helpful. However, the waiting area is just a corner in the show room with a TV and coffee bar (which was good). There is no children's play area, so I would not wait for my vehicle to be worked on with children with me.

Just want to give big thanks to my sales consultant Christopher M.Pugh on my second buy of the 2016 ILX. Please go and see Christopher and go get that new Acura of your dreams. He is one amazing dude with an awesome attitude for life. And will go beyond his duties to make sure you get that car of your dream. He works with Jose Cabrera which is the General Sales Manager and Matt Yohey. Im very pleased to be apart of an incredible family of friends. Who will sit in your corner and fight for you because its not about a sale for them its about long term loyalty and true friendship.

Every once in a while, misunderstandings can occur between a business and a customer. Back when I took my 2007 Acura TL Type-S (6-spd) to Karen Radley Acura that is exactly what happened. I had first posted a negative review of Karen Radley Acura based on some things that had occurred as a result of something as small as entering my phone number into their computer system incorrectly. After that, I was reluctant to take my car back to them. Then, in the process of preparing to drive across the country I decided to take my car back to them to do some repair work on my clutch, flywheel, and to replace some seals. I'm very happy I did. Jeremy Logsdon, the service manager there, went to great lengths to ensure that I was involved in every step of the process so that I could make an informed decision regarding what work I wanted to get done, and to enforce the perception that I wasn't being taken advantage of in any way, shape, or form. Based on their performance during the repairs, I can only assume that had that one minor mistake not been made the review that precipitated from that first encounter would have never been written, which is why I decided to remove the first review and write an entirely new one. Jeremy Logsdon, no kidding, deserves some kind of reward or recognition from Acura for being such a patient, detailed, forthcoming, fair, honest, and genuine person who represents the Acura brand, and who exemplifies the definition of customer service. I can't say enough positive things about Jeremy Logsdon, the staff there, and the efforts they expended to make sure my second experience was better than the first. I really appreciate it and would recommend them to any Acura (or Honda) owner requiring service for their car. I could go on and on but I think you get the point.

Such a fantastic dealership and truly honest group of people that work there. I don't post many reviews, but just realized that yesterday was my family's eighth car purchase through Karen Radley Acura. Every transaction has been more than perfect. That being said, FIVE stars just isn't enough. Thank you Karen Radley Acura for being a top notch dealership and one that I highly recommend.

Great customer service, highly recommend buying a new car at this dealership. Curtis Hall and Nick Zavala took care of me when I traded in my car and bought a Acura tlx. They were both very professional.

finance manager was on point and the service was great...It was a quick and painless procedure also had everything go smoothly...would definitely recommend them to others that are looking for a great deal and no run arounds...

The entire experience was great from start to finish. Very professional staff and management team. Highly recommend.

BEST experience ever buying a car! Jose Cabrera was extremely helpful, courteous and knowledgeable. We went in uninformed on the pricing and leasing options on the car we wanted and he was sure to give us complete and accurate advice. He skipped all the useless back and forth and got us a great deal on our car right away. On top of that, we were in a rush to purchase the car because our 2 year old had to be picked up from daycare and not once did they waste our time or act rude under pressure! After we met with Jose he paired us with Rudy who was equally AMAZING! He showed us everything we needed to know about our new vehicle and offered to pair our cell phone with the Bluetooth technology and our XM radio to all our favorite stations. Even the finance manager, was incredible. We love our new car! We will return! Thank you Karen Radley Acura for your phenomenal, 5 star service!

An outstanding experience at Radley! I had the pleasure of working with Melvin Cygan, who was the consummate professional - not only was he extremely knowledgeable about the car I was interested in, but he took the time to explain all of the car s features, without pressuring me like most car salespeople do. He is a person of integrity and should be your go-to if you re in the market for an Acura!

I would do business with Melvin 10 times out of 10 and will be recommending him to my friends and family. Thanks Melvin and Radley Acura!

Best Car Dealer agency on rt 1. Great Service Christopher Pugh was a great!!. Everyone was very friendly!

So I just came in for my airbag recall replacement. I made an appointment came to my appointment and they told me it would be 45 minutes to replace the airbag and another 45 to wash and vacuum the car. I waited 2.5 hours!! in their dingy waiting room only to have them change my airbag and they did NOT vacuum and wash my car. Sloppy service.

Edit: OK on further inspection, they did wash my car or at least give it a rinse and at least one tire has tire shine on it the rest do not...maybe they ran out of tire shine. But my car was not vacuumed which is what I really wanted.

My car buying experience began online with multiple dealerships, Karen Radley VW was the first to respond (within an hour of my proposed offer) and I was on the phone with my assigned saleperson, Bob Stull within an hour of the initial notification. Bob was great to work with, asking comprehensive questions to ensure that I was matched with right car (Jetta) and then quickly adapted to my new requirements when I determined that I needed something larger (Passat). Bob provided a great test drive, not the quick around the block trip that I have experienced at other dealerships, but a real test drive to allow me to truly experience everything the Passat had to offer. Once we had the deal in place, executing the contract and then going through the checklist and features of my new automobile was completed thoroughly to ensure that I had a full understanding of the car as well as the service features available to me at the Karen Radley VW. I also have to mention that the Internet Sales Manager, Cyndi Mullin was great to work with as well and answered all my questions that I directed to her while investigating purchasing a VW. After this experience, I will definitely be back in a year when it is time to purchase a car for my daughter who will be turning 16.

Jeris is the best sales women ask for her when purchasing a vehicle! She is very thorough and has excellent patience . I definitely going to refer her to my friends and family.

Great service. They go above and beyond. Very honest! We have been coming for service here for EVERY service since we bought or 2009 MDX from Karen Radley 9 years ago!!!! Still runs like new!!!

My husband and I recently purchased a 2020 MDX from here. It was a fantastic experience! Our sales rep, Georgette, was very professional, friendly, and courteous. Nick was awesome at getting us numbers back very quickly! He did his best to keep our monthly payment at what we requested. Car buying during COVID-19 seemed very daunting but the staff at Karen Radley made it the easiest car purchase I ve ever done!

I spent a lot of time shopping for my next car, visiting dealerships, and at some point I said: I wish to find a car that I like at the Acura dealership and do this with Minks. Well, I was able to do it and the experience has been wonderful. Exactly as expected. Thank you so much Minks for your effort and to go above and beyond to make sure I was happy with my car.

I leased a 2019 MDX from this Acura dealership yesterday since I liked their salesperson-Ashis. Ashis was passionate, patient and tried his best to help with my situation of old car.

I planned to upgrade from A Honda to An Acura(I love Honda because it has reputation to make reliable cars, and Acura belongs to the same family). So I walked in the end of Dec.2018, wanted to learn if they offer the deal as what they posted on their own website(I got ripped off once from a dealership in Leesburg four years ago). Ashis was the one taking care of us, made sure what type of car I need, I knew I wanted a suv but didn t acquire what suv sizes, functions between RDX and MDX. Ashis took his time to explain to us, and showed us both. I decided to test driving a beautiful 2018 MDX, while I was driving, Ashis showing off all the functions of the car. He is super patient and nice. In the end that day, we couldn t continue the deal because I still had lien on my old car that I had to take care of.

Yesterday, Ashis made his all effort to make a good deal for my old car traded in, and a brand new 2019 MDX was driven out to my driveway on a three-year lease term. I will update my driving experience with 2019 MDX base later after a little while driving.

I recommend Ashis at this Acura location. He will help you out!

It's a dealer! Not appealing at all, however I did have a good service experience. They fixed a seatbelt issue causing a SRS light to go off that a private shop missed, and for free! They also discounted the inspection for some reason. They gave me a full list of recommendations with typical high pricing from dealer, but were thorough. They were not fast while waiting on the car, although I might have been a lower priority when I brought the car in late-morning.

I don't have experience with the sales side.

As always, the customer service Omar G. provided was exceptional. He is very knowledgeable and trustworthy, he has my trust that he recommends whats best for my car and my safety.

Purchased a 2008 Shelby Mustang on-line and worked with Shannon, Matt in finance and others who knocked my experience out of the park. Shannon contributed the most and kept in contact throughout my experience by supplying all information I requested outside their add, including additional pictures of car etc. I had never purchased a car without first seeing it and driving it, but the Shelby turned out to be exactly what I was told by Shannon and the team at Karen Radley Acura. I also told the dealership that I was selling my Corvette to purchase the Shelby and asked if they could look into lenders for the purchase. They found me a lender at a reasonable rate so I was able to purchase the Shelby before it got away. I set-up a transport carrier and the car delivered but had minor tire/wheel damage on the drivers front which appeared to be in-route. Again the dealership is assisting in supplying pictures so I can complete my claim. The car even came with a 3 month, 3 thousand mile limited warranty. A free Carfax report and continued follow-up by the dealership to ensure my satisfaction. I HIGHLY recommend Shannon and the team at Karen Radley for your next vehicle purchase. Whether new or used if this is the kind of service they provide on a used trade-in just think how you'll be treated with a new purchase! My name is Chris and I reside in O'fallon Missouri. YES, A REAL CUSTOMER COMMENTING....

Found a used vehicle online. Contacted the dealership and worked with Used Car Salesman Ryan Cosgrove.
Excellent service for beginning to end. Very knowledgeable and friendly. Made my car buying experience a pleasure. The whole staff were great. I would definitely buy at Karen Radley Acura / VW again in the future.

On July 14, 2014, I purchased an ACURA RL 2006 with 102,000 miles from Karen Radley Acura (KRA). I made this purchase with confidence because of their reputation, which was great for face value. From the moment of purchase it has been nothing but a consumer nightmare. I have had the car 1 year and 3 months, and out of that time my car has been at KRA service department for approximately 4 months total, for a number of repairs. There was a time that my car sat for 35 days untouched until I called and made a complaint. In fact I met Jose (who in my opinion always went the extra mile), the GM, who I told about my experience and ensured me customer satisfaction. After our conversation, I had a renewed confidence in the dealership until October 13, 2015.

On October 13, 2015, I went to pick up my vehicle after being serviced for a valve adjustment. Since every time I have taken my car to be serviced and received it back requiring more repairs, this time I decided to inspect my car. I popped the hood, and I was astonished at what I saw. I saw that all of the engine protective guards were not properly assembled, there was a wrench/extender piece about 15 inches long-resting on the engine, and safety clips to hold the protective shields together were not attached.

When I brought my concerns to Rick Robertson, the Service Director, I was flabbergasted at his response. As a paying and repeatable customer, I have never felt so disrespected. Mr. Robertson disregarded Acura s commitment to customer satisfaction and ensuring, Factory-trained and certified service technicians that know your car in and out. He never apologized for the indecent, he only addressed the finding of one of their tools as an unfortunate event, but never gave me an explanation. What I don t understand is what happened to ensuring quality. If I never took the time to ensure quality service was provided, by inspecting the car myself. I would have drove off and potentially could have been seriously injured.

I know when I dropped my car off, the engine shields were in its proper place and the safety clips were intact. When I told Mr. Robertson this, not only did he ridicule me and addressed me as if I was some low life scam artist, he also stated,

There is nothing we can do for you, you paid for the repair service so now you can go on with your day because the service you paid for has been completed. Unless you would like to pay us for safety clips and service. At some point at time you have to take ownership of your car.

If the service department was managed to the quality standard then something as simple as reassembly and tool collection, would simply be a part of a standard process. None of the less, how am I supposed to trust Acura (which is one of their biggest marketing differentiators- we recognize that one of our most important assets is our customers' trust ) with a major service repair, if they cannot ensure that reassembly is done correctly nor ensure me that true quality service has been delivered. Keep in mind the Acura service department called me and informed me that my car was ready for pick up, thus indicating all services have been delivered and completed in a quality Acura standard per corporate policy. If KRA have done this to me, think about the countless others who didn t take the time to inform the masses of their experience.

Regardless of having multiple issues with my car, I feel that all customers (prospective and current consumers) should walk into a respectable establishment and feel secured (defined as purchase in confidence), valued (defined as where I decide to invest my financial capital is important), and respected (defined as being treated in a professional and respectable manner). I am appalled, completely turned off, and most importantly disappointed because Acura has been my families go to automobile of choice. Though it may not matter to you guys that you have lost one loyal and repeatable consumer, but it matters to me where I invest my financial capital.

Although I didn't buy a car there, I felt appreciated as a customer. The staff was polite and had patience with all of my questions. My boys enjoyed the hot coca and breakfast bar. My wife made use of the charging station.

After a year of having my MDX serviced at Karen Radley Acura, I can say without reservation, theirs is the best service experience I have ever encountered. They seem to find a way, at every visit, to make me walk out the door feeling pleased with the value. On one occasion, I asked them to diagnose a "problem" that turned out to be an embarrassing case of user error; they charged me nothing for the time they spent checking it out, and returned my car sparkling clean, as always. On my latest visit, they provided me with a loaner while they spent several days trying to reproduce and diagnose an intermittent noise; they were not able to reproduce it, but they did lubricate some bushings based on my description of the noise; once again, they charged me nothing, neither for the time spent troubleshooting nor even for the lubrication of the bushings, and they even gave me a discount off of the other work that was done during the same visit. It's safe to say that, barring a move out of the area, my MDX will be serviced at Karen Radley for as long as I own it.

I always bring my car there with my family, Omar is very responsive and always on top of his job to meet customer's satisfaction. His very caring and professional, a very good asset to the organization.

I am a long time service customer. I have been continually impressed with the integrity, technical competence and unparalleled customer service skills of Jorge Sands in the service department.

I arrived for oil change at 7:30 am - it s now 10:00am just done. It s not an isolated incident , I ve a documented complaint a year ago which took also three hours to rotate tires, oil change and wash the car . Today 2 1/2 hours for the same service listed above , there is no justification for abusing customers - why the service department at Accura has no oversight to check and balance the customer service aspect of the company ? Mr. Mike who was in charge of my service today has an excuse if it wasn t for washing the car it would have been done with in an hour and half
This pathetic, you should provide coupon for car wash partnering with local car washes , that s not the customers problem - find solution , I don t have to wait for 21/2 -3 hours because you've shortages with car washers I m very disappointed with Karen Radley at Woodbridge - definitely try Falls church station for my next service - I m pissed off and never again with the Woodbridge Office

They are an out-of-sight, out-of-mind service center.

Beware if you are sent to the waiting room. They will leave you there to rot. Just dropped off my car for a multi-day warranty service, with the assurance a loaner car would be ready. As per usual, I was forgotten in the waiting room for an hour. When I returned to the service department, excuses were handed out left-to-right: the loaner person has been really busy with a customer (for an hour?!?!), the other guy had access to keys the entire time, blah, blah, blah.

Reminds me of the nearly full day we waited and waited and waited to just complete the purchasing paperwork. It was misery and a heap of hot-air excuses too. Then getting the second key.....several months of stories. We didn t get the key until we reached out to Acura corporate for help.

Karen Radley Acura could benefit from hiring full-time expediter. ....and perhaps putting some cars in its showroom or setting up an auxiliary showroom while under renovation.

We have two Acuras and like the cars.

We are purchasing a new car this week. It will not be an Acura from Karen Radley. Service is important. Acura does not provide service. They provide hemming, hawing and all this typical annoyances of dealerships. We re determined to find the dealership that actually provides their promised level of service.