The Service Department is absolutely horrible here...

The Service Department is absolutely horrible here. They need to work on their customer service. The manager sticks up for his reps, which is admirable, but confusing when it depends on retaining a returning customer of over 10 years.

Short Story
I took my car in to get worked on for $139.95 and left with unwanted work done for $247.71. They tried to charge me close to $500.00. Horrible customer service from both the rep and the manager.

Long Story
I took my car in recently and was assigned to the Yellow Team. I typically take my car to a personal mechanic that does great work for a low cost (he allows you to buy the parts yourself to make the experience cheaper and to have you more involved in the work being done). My car was scheduled for the 140,000 mile service which I wanted to get done because I wanted a mechanic to inspect different areas of my car to make sure everything was running right. The service package I chose was $139.95. The rep that was assigned to me was of foreign descent and had a bit of an accent. It wasn't too difficult to understand him and he seemed nice and honest. I left my car to be worked on while I ran errands. After a couple of hours, he called me to let me know that my car was done being inspected and he was telling me of problems that the techs had encountered. I couldn't really understand him on the phone and kept asking him to repeat himself and to clarify what he was saying. As he was speaking, I kept saying "uh huh, okay, etc." to move the conversation along. Lo and behold, he claims he took my "uh huhs and okays" to mean that I authorized extra work be done on my car. When I came to pick my car up, my basic service went from $139.95 to almost $500.00. He said that I had authorized him to do the work and that the work had already been done and that the new parts were already on my car. He was very rude and short. He simply walked away. He attempted to fix the issue by taking the labor costs off, bringing the total down to $243.71. He claimed it was a misunderstanding and that I would need to pay the $243.71 in order for them to release my car to me. As I complained, he simply walked away and said nothing. So, because of a misunderstanding between me and the service department, this customer had to pay over $100 extra. When I brought this up to the service department manager, he said that my "uh huhs and okays" were authorization and that my payment of the $243.71 was a fair compromise. I told him he was risking losing a customer. He told me "if that's what you choose to do..." Wow! He cared nothing about retaining a customer that they have had for over 10 years.

DO NOT GET YOUR CAR SERVICED HERE! There are better options, where you won't be overcharged and where "the customer is always right."