G

(07/08/2019) 5 months after buying our new 2019 Ho...

(07/08/2019) 5 months after buying our new 2019 Honda Pilot the registration still has the INCORRECT VIN NUMBER. The car dealership is barely doing anything to fix it. It's been a horrible experience, please don't buy a car here or you might end up in the same situation as us! Our car salesman told us it has been happening to multiple families! (Old Post) My car buying experience here was fine. We brought in other quotes that we had gotten and they beat the match by a couple hundred dollars, which was great. I will say it took over 6 hours to buy our vehicle and we were in this dealership until after midnight on a Monday. It was extremely ridiculous. So, we traded in my vehicle which was a 2018 Honda HR-V, and they low balled my trade in value to like $8K...but we had taken my car to be appraised at Carmax and they gave us a deal of over$18K. The dealership was pretty upset because they had to match the price making them a little moody. But we drove away with our new 2019 Honda Pilot so happy! Well...a couple days later our salesman tells us that they put the WRONG VIN number on all the paperwork we signed and now he has to come over to our home so we can sign all the paperwork over.... At this point we're furious because we trusted this company and these people to take care of us in the first place and they did not. Fast forward to a couple days later, we notice that the VIN number is wrong on the first set temporary tags that they gave us. We got in touch with the car salesman and told him what was going on and now he has to come back out to our home to give us another set of temporary tags. And in the mix of not having the correct VIN number corresponding to our vehicle, my trade in car still hasn't been paid off so I'm having to make extra payments to my trade in which I don't even have in my possession anymore! It took this dealership 2 months to trade in my vehicle. And here we are almost in May, we bought our vehicle in the beginning of March and we get our registration FINALLY and GUESS WHAT...the VIN number on our registration is WRONG. They put the wrong VIN number on our registration so now our licenses plates are associated to a different vehicle. We have no temporary tags because they are expired and the dealership has no answer for us. This has been the worst car buying experience we have EVER HAD. I do not recommend anyone to go here because I would hate for this to happen to someone else. Please be cautious and don't trust the sales team to look over your paper or your VIN. Do it yourself in the end or you might have this horrible experience as well. And to this day, our VIN number is still wrong on our registration and our plates, and we're hoping they fixed it in the computer system after signing all the paperwork twice. BEWARE.

Comments:

No comments