My husband and I had a wonderful experience car sh...

My husband and I had a wonderful experience car shopping here. Aylin is an absolute gem and really stands out among other salespeople. She is patient, listened carefully to what we were looking for, and did everything she could to meet the terms we were seeking. She wasn't pushy at all, and did not resort to typical sales tactics or make us feel pressured in any way at all. Negotiations can be stressful and unpleasant, but Aylin's affect and demeanor made the whole process rather enjoyable. The sales manager, Diego, was also excellent to work with. Apart from his kind and likeable personality, he is super sharp and really knows his stuff. We felt totally confident that there was no shady BS going on and that both he and Aylin were working hard to make us happy, which is exactly how you want to feel when making a big purchase. This was our first dealership stop of the day, and we had other appointments to make so we ended up leaving with a vague promise to return. After dealing with other dealerships in the area, it became SO clear that the customer service provided at Ourisman Honda was truly unmatched, so we ended up coming back and completing our purchase with Aylin and Diego. I am so happy with my new CR-V and strongly recommend that you go see Aylin and Diego if you're in the market for a new car!