Appointment was set with the understanding that ou...

Appointment was set with the understanding that our service would not take more than 2-3 hours. However, after that time had passed we were informed the service would take all day. When we called to check on the status of our vehicle we were told it was ready so we came to pick it up. When we checked to see if the foot operated automatic lift gate functioned properly (that is what we dropped the vehicle off to have installed) it was not operating. Initially, our service manager attempted to show us how to use it properly and acted like he didn't understand why it didn't work (it seemed to us that this was just an act). He then disappeared for about 20 minutes. When he returned he was very apologetic stating that the technician didn't install the part as directed and that we would have to leave the vehicle overnight. We instead decided to take the vehicle home and drop it back off the following morning. Before we returned the next day, we did an inspection of the vehicle for the work that was previously performed and discovered that some of the fasteners for the inner fender well were missing and had not been reinstalled. We returned the next day and were told that the service would only take 2-3 hours. After that time had passed the service manager reported to us it would be done in 40 minutes but we had an appointment and they were generous enough to provide us with a rental free of charge but attempted to get us to not take the rental stating again it would be done in 40 minutes but we stressed that we had an appointment and needed to leave. When we called again to check the status of our vehicle several hours later we were told that there was faulty wiring and the technician had to trace the wiring. Within an hour after that we were sent an email asking us to pick up our vehicle. When we arrived to pick it up, our service rep had stated that he tested all the systems himself and it operated as it should. When he attempted to demonstrate it for us, it did everything but operate as it should. When we finally got it to function by figuring out where the sensor had been placed and only putting our foot in that area once would activate the lift gate, not waving the foot like a raging lunatic like our service rep had shown us previously. We can say they did attempt to keep us as customers by offering the rental and removing some trees sap that ended up in our car (not the fault of theirs) and installing the mud flaps that we had purchased from them free of charge. They did offer us a free oil change as well but given the level of service and lack of honesty we felt we received thus far, we are not certain we will even entertain getting our oil changed here.