HCA Rockford Center Reviews

Entire building is dirty, especially in areas where patients stay (floors smell, grime on nearly everything, and courtyards are covered in old cigarette butts). The vaccuum they used looked like it was straight out of the 80s and didn't seem to genuinely clean the carpet.
Mixed opinion of staff--mostly were surprisingly ignorant and irresponsible but of course there are a handful of genuinely nice nurses. My doctor had a thick accent that I couldn't QUITE understand and he was kind of creepy. Chaotic with 0 privacy whatsoever. Bathrooms in rooms do not have doors--instead, there are curtains. While this certainly makes it easier to get to patients if they're suspected of self-harm, suicide attempt, etc. in their bathroom, this also means their roommate can clearly hear EVERYTHING and staff can open the curtain WHENEVER THEY WANT (and sometimes they do without saying they're going to so there were many complaints of staff barging in on girls while they were going to the bathroom or taking a shower.)
Water is always cold in the shower but can become boiling hot if the room next door flushes the toilet. No trashcans or anything in the bathrooms either so if you're a girl, you better figure out what you're going to do with your tampons and pads (roommate and I improvised trashcans with the paper bags they put your belongings in but people in other rooms would try to flush sanitary products down the toilet because they didn't have bags. Really not a situation you should leave teenage girls in and then get angry about when someone's toilet clogs.)
Bad at making sure patients were given their 1 phone call every other night. Would mess up who has visitors so if they don't remember to call you down when your parents show up, family will be sitting in the small cafeteria for an hour--despite multiple complaints that their child hasn't been called down.
Patients needs and problems are often ignored, or nurses say they're going to help but then forget about you within minutes. Staff complains about how everyone "pesters them" constantly but that's literally the only way to get them to listen and REMEMBER to help you.
Lack of activities to fill the day. Lots of time spent bored. You're given a journal to write in about your feelings, but you aren't allowed to have ANY writing utensils outside of group so you literally never get to write in it. There is virtually no time to talk to your doctor or a nurse or ANYONE alone besides roommate. Either you share EVERYTHING in group (they will force you) or you're getting 0 help whatsoever. Considering how many people come in with anxiety disorders, I don't see why this is a good idea.
They extend your stay for trivial reasons. You complain too many times that you weren't allowed to have your SINGLE 10 MINUTE PHONE CALL EVERY OTHER DAY because the nurses kept forgetting to call you up? You get an extra 3 days! You refuse to follow the activity in "art class"? Another week for you! Don't snap (the quiet version of clapping here) when someone shares something positive? An extra day! Don't want to share your problems in front of a group of 15 other teenage girls known to be catty and get into drama? You're going to be here LITERALLY FOREVER because you're not allowed out until the nurses decide you've participated enough and have "shown improvement" (which doesn't always happen; I got out after 2 and a half weeks after multiple nurses noted I was getting consistently worse as time went on. Spoken to other people in other programs who have been here and that apparently happens to a lot of them)
High stress environment. Walls aren't insulated so you have to listen to the conversations of patients in the rooms around you.
Get woken up every ten minutes after lights out by a nurse shining a flashlight in your face. If you want somewhere where you or your loved one will get sleep, this isn't it.
When there aren't enough rooms for all the patients in your wing, people sleep in cots in the hall. If you're lucky enough to get this wonderful privilege, guess what? The staff talks all night.

I could write a novel on the terrible time I had in this place. They will hold you against your will even if your sane and not a threat to anyone including yourself. Absolutely disgusting rooms, nurses with terrible attitudes that mock and demean you as well as ignore you when you have a problem, and violate HIPAA laws frequently. I had doctors straight up lying to me and my family as well as completely ignoring my family when they called. Don't ever go here as it'll most likely make you worse.

I was a patient here 2 years ago, and what I went threw was extremely terrible. Instead of helping me with my problems, they hurt me even more. Until this day, I am still scared to tell people how I really feel because I never ever want to go back to this dreadfull place. I was paired with a violent patient who threatened to kill me on many occasions. And when I asked why they paired me with this patient they told me because we can!! They had sessions where they would teach techniques to help with anger and it was the same exact thing as what I read off of google. The staff was not the best, they ALWAYS scared the kids, and threatened to give them a shot in their butt to make them scared and to stop acting up. You cannot wear shoes. And the bathrooms are disgusting. There is no door, instead there is a curtain. We have no privacy. The staff cannot control the kids. This is a terrible place for anyone to be in this environment. So if you are considering sending your kids here I personally think, with my best intentions, that you should not send anyone here.

When I was here the out-patient staff were the most unhelpful people ever, I was judged by my given psychologist for wearing nail-polish & poked fun at by him. I was treated with much less compassion than my other co-patients after sharing my trauma stories in the doom-impending circles they have. 2 weeks later I discharged into inpatient which was not even explainable. Screaming addicts begging for their detox, People being kept here until their run dry & kicked out at their lowest point only because of this place. These people do not care about you or your kids. Please ask as many questions as you can before you send anybody you LOVE here. once they're behind them doors you do not know what is going on. I would not send my worst enemy here. This place will make you.

Emotionally Abusive staff... When you re powerless in a place like this, it s your word against the staff. If you ever have a complaint or are working with a god complex doctor or staff member, just remember, it s your word against there s the person that s in a psychiatric hospital vs the staff member . No one will take you seriously, and there s not a thing you can do about it. These places, just like bouncers at a night club attract people with power complexes.

The environment of being trapped inside all day is enough to drive even the most sane person insane. I ve never met anyone that came out of here with a feeling of Accomplishment or self development.

No one makes positive progression in an environment like this. Do yourself a massive favour and go somewhere else where they treat you like a human being.

I'm. Not sure as of yet the high school my son goes to said if they decided to send him that we should send him to Rockford,and not Baltimore. He had an episode the frist time and the hospital said he was in no danger of harming himself or anyone else so they released him to me. The second episode he had not slept in days. Then began to be pushy and mouthy. We at the time were at Harford m in HDG the security gard was young and i was out in the hall speaking to the dr. Then i heard a code and everyone's running to my sons room i go in and there was one gard on top of him and then 7 to ten other guards pile in on him . they straped him down and gave him a shot to make him go to sleep. After that i was brought a paper that i had to sine to have him commented. I was told if i didn't they would go over my head and do it anyway. So i signed the paper. I told them that the high school said if they were to send him anywhere that Rockford would be best. Yesterday we recived a call saying he jad got upset in group and hit a staff member . when we asked our son he said he was hit and kicked first. So I'm not sure what to think as of yet . I would like to see the security tapes at both places. Because my son is under age and has bruises and scraps all over. They had also told me 3 days at first then it went to 5 to 7 days. We have never had to leave our son at the hospital ever. He has always been healthy he had been diagnosisd with depression two month's ago. And now this... We are so Worried for our son...

You need to teach your husky orderlys how to treat mentally ill people.

I would not recommend my family or friends to go here. My husband went there for partial hospitalization program. The staff there seemed to be inpatient and there is always no one at the bill department which I called three times a day and got no response. Besides, they offered food with little choice and little quantity for the lunch.

I can say with full confidence that within the two times that I went to Rockford neither of them gave actual help and I walked out more depressed than when I came in the staff yelled at me for trying to comfort my crying roommate and tried to get out details from a private conversation between me and the people I was talking to that place cuts you off from society completely and you get no help at all

I was admitted because my depression and anxiety from PTSD had brought me to the tipping point. Staff flung door open, flipped on lights, or shone a flashlight in my face every 15 minutes at night. This increased my anxiety, decreased my sleep, and by the time I was released, I felt much worse than before I was admitted. Do not come here if you have a choice of another place, or a support person who can help.

Zero stars. My son is in peril in this place. Can't contact staff. Want to pull him out now I'm told I have to fill out a form and wait 72 hrs before I can take him out. DE state police told me I am 3rd family this week that contacted them in effort to pull their child out of deplorable conditions. I will be contacting a lawyer.

Don't bother. My daughter was a patient here. The care was lacking. She needed medication and I had to insist on it. When discharged the social worker had no idea of where to arrange follow up visits. I'm sorry, isn't that their job??!!! I had to figure this all out myself. My daughter felt the care was horrible and I never received return phone calls. Better off going to PA or Jersey for care!!

I was admitted to Rockford in august. It truely changed my life. I was in a deep, deep depression with suicidal thoughts, and I was getting into drugs, etc. The staff made me feel like they had the best intentions, and always were there to anwser you questions. They grouped us in with people with the same, and different issues, which was for the better. I personally learned to support everyone from those groups. We had many activities, like playing cards, going to the gym, drawing, making music, going outside, and a lot more. The staff had the best intention in mind, and gave us space to do the best for us. we were never overcrowded, and we had a dayroom (basically a living room with tables and chairs and a tv). Honestly, I thank god everyday for leading my life there. It changed my life for the better.

No hot water for 6 days, no outgoing or incoming calls the last two days of my stay, horrible

The place was filthy. They always tell you to report suicidal and self harm thoughts to the staff however they are constantly under staffed and "busy". There were a few good nurses and staff that I was thankful for. However the doctors see you for less than a minute and based on that they make recommendations. I wasn't able to get one staff to be there so I could process things. Everything has to be done in group. Not to mention you are unable to be in your room for almost 12 hours out of the day. There was 31 patients and only 3 recovery specialists. I eventually came to terms that I wasn't going to get much help there and was better off at home.

more of a socializing experience than an actual helpful experience.

It was the worst experience of my life, it made me worse. this is the ultimate betrayal.

Horrible. These people do not answer the phone . . . and when they do they quickly forward you verses hearing what your needs are. As soon as they believe they know how to redirect your call they do it! Poor service from a human services provider. First impressions could severely hurt their reputation and eliminate future referrals. Spoke with Roslyn (receptionist) who was argumentative after finally getting through the line and then I was AGAIN placed on extended hold. I work at another human service agency. I am deeply disappointed.

Of course there are going to be a lot of bad reviews for this place, it's a psych hospital. I was a 17 year old patient here, and as I've been to a few paces, this is a good one. The staff is generally amazing, as they actually treat the patients like people and not just as patients. They use humor, and really do care. Some of them have been through what a lot of us have been through, so that's great. They aren't too strict, and the groups are actually pretty helpful, not just unhelpful drivel. The teacher, however, is terrible. Don't take the education portion seriously, you'd learn more from a 10 year old.

Where to begin? Well, it s no wonder that both the state of Delaware and the federal govt. is investigating this center. I ve had the terrible misfortune of being treated in this facility for the 3rd time since the age of 21 for what even their own psychiatrists cannot agree on as my diagnoses. [Side note: my primary language is not English and my family had to answer for me at my first admission while Dr. Dick's (no, that's not a Freudian slip but it may as well be!) only basis for admitting me was because I could not spell the word "world" backwards...which is a trick question akin to a police officer asking a suspected drunk driver to spell the alphabet backwards and waiting for him/her to slip and say "I couldn't do that even if I were sober."]

My prognoses have varied from depression to bipolar disorder and everything in between. A simple nervous breakdown or 'panic attack' wouldn t suffice as the center needs patients, especially ones with expensive insurance that will pay thousands of dollars for their staff and doctors to experiment on defenseless subjects. From intake to release this place will give you PTSD: the intake coordinator blatantly lied on the intake form, the 'transfer notes' are incorrect, and discharge was not permitted until the patient had exhausted his/her insurance payments and had the pleasure of being personally escorted by a burly orderly down to the center's payments desk to ensure that any remaining balance gets to him/her. I actually prayed that the copious amounts of unnecessary medications would induce a heart attack (and a portable EKG was, in fact, brought in and a septal infarct later diagnosed by my cardiologist) so that at least an investigation into my death would be undertaken but I was unfortunate enough to survive this hell-hole. Insider info: the middle unit is referred to as the "staging unit" so that a patient who has not previously visited the facility cannot tell patients, doctors, and staff apart.

The ONLY decent human beings in this facility are Dr. Desi and Alex Dunn. The center uses outdated practices which fall below the standard of care, duress and false imprisonment to force patients into treatment, and is, in general, filthy. If you're thinking of seeking treatment either for yourself or for a family member, PLEASE look elsewhere as there have been numerous whistle-blower suits filed by former employees against the center itself as well as the parent company alleging abuse and mistreatment of patients. Unfortunately, since former patients are, by default, not considered reliable witnesses it's extremely difficult for survivors to file a grievance or obtain any sort of relief. I therefore urge former patients and staff who have first-hand knowledge of mistreatment to please step forward and lodge a complaint with the Delaware Board of Medical Licensure and Discipline and/or seek recourse through a personal injury attorney on behalf of themselves and/or a class of victims.

John McKenna, CEO: I promised to leave you a good review if I was satisfied with your service but I m not so I hope that you get hit where it hurts, financially, once the extent of the abuses and your shady practices get discovered. Dr. Germosen: next time you threaten me or another patient with civil commitment you better have LEGAL grounds to stand on.

As a mother of a child that was put into this facility I am beyond horrified at the treatment my son experienced by the staff. The first time we met his social worker and the doctor the doctor immediately jumped to wanting to put my son on pills that I specifically told her I was against then we are told by the social worker and I quote I can tell you two were going to be trouble. That was extremely unprofessional of her. When I didn't agree with the doctor and try to express my feelings about what I felt needed to be done she stormed out of the room. After that the next night I get a call from the nurse saying my son was upset and he wanted to medicate my son for being upset not violent not combative just upset. Come to find out a nurse had held my son in his room and then got in his face and told him she's not the one he wants to mess with. She deliberately intimidated my son with an indirect threat. Every time I call There every single person I spoke to told me something different. My son was on able to brush his teeth for three days he was not being woke up for breakfast after that he was being fed cold breakfast food like eggs only cold. There was another patient on his floor who apparently disliked my son because of a verbal argument they had and I was told by the nurse that she is a violent patient. My son specifically told me that the staff there yells and curses at the patients. The doctor I felt was extremely unprofessional the day we came to get our son by not wanting to speak to us about our son. The social worker states in front of my son that she will be glad when I'm gone and when they could not find my sons school binder my son said I don't care I just want to leave the social worker then says in front of my son well your mom is going to make a very big deal out of it with an attitude. My son became scared not only of the patients that he Saw beating up other patients but also of the staff. Also not one time did anybody ask me for his patient ID number when I called in. My son also expressed to me that the staff was not consistent in giving him his medication that he actually had to remind them that he had to have his medication. Over the weekend when I had requested the paperwork be started for us to withdraw our son from the facility I was told quite a few times by different staff members that the doctor could have a judge make my son stay there I felt like this was an intimidation tactic I don't appreciate it my son is not that severe there was no call for it. I'm putting this out there for every parent who gets on the site to read the reviews please reconsider putting your child in this facility. I found the staff to be completely incompetent. After talking to my son more I also found the staff to be in some kind of immature power struggle with the patients and that is not the kind of attitude to have when working in a facility like that. My husband and I are still considering seeking legal action against this facility for the mistreatment of our son it is because of this facility and the treatment of the staff towards my son that this did not work for him. Please think long and hard before you put your child into this place.

Went here for detox and waited 5 hours to be seen by anyone. Then after assessment they say that despite having most withdraw symptoms, I don't have enough to meet criteria for insurance and that they won't take me. I couldn't believe that they are going to turn somebody down who is seeking help for their addiction, knowing how hard it can be for people to take that step towards help, just to send them back to the streets. I've been to many different detox and treatment centers and have never had this horrible experience. But if I had alcohol on my breath, legally they would of had to accept me. I guess heroin addiction isn't a serious thing. What a shame

I was a patient here a couple years ago and my experience was awful. I'm not going to lie and say that I was a great kid, I wasn't but this place was a mess. The staffing was extremely rude. For one thing, when I was admitted they did a pat down and missed my phone which was just sitting in my pocket. After a couple days I heard another patient had a razor so I reported it the staff. They did a sweep of the place and found my phone in the process. After that they made snarky comments referring to me as the girl who snuck her phone in like I was some kind of heathen. Secondly, I had come in with open cuts so I had gone up to the med station and requested to have them wrapped up. Their response was them telling me that I shouldn't have done that in the first place so they were not going to cover them. All I received was Neosporin. Lastly, I was roomed with another female who was quite frisky. While I was sleeping she had snuck into my bed and minutes after a staff barged in and set up a bed in the meeting hall which was covered in windows so I had zero privacy from staff and patients. I told them countless times that she was the one who climbed into MY bed but they refused to listen. After that incident the same girl had gone and done something else inappropriate but staff did nothing about it, while I was forced to sleep in there for a couple days.
This place did nothing to help me, the only thing that did help turn my life around was Jesus and prayers of intercession. Parents, don't give up. Keep praying for your children in the name of Jesus and they will be like the Prodigal Son and come back home.

I don't really think that the staff or anyone that works there for that matter really know how to handle their patients.

I would never recommend them to anyone. They were terrible.They kept turning the issue around on my daughter saying she said something and she didn't, We were sent by her school counsler for an accessment, and they didn't talk about any sort of treatment just wanted to put her on a 3 day hold and not explain anything. When we said we wanted out paitent treament they balked from it, and then made every attempt to keep us there. We were always locked in one area or another and can't be let out unless a staff lets us out by key card. Constant screaming and such scared my daughter and myself. Thank god we had my insurance on the phone and were adviced if we weren't allowed to leave to phone the police that they couldn't hold us legally for any reason, and calling the lawyer as well, they didn't take too kindly to that so it helped!

My experience at Rockford center treatment facility was such a success. In the past years I did not have such an great experience, but the treatment team and several of the nurses were just wonderful this time . They communicated , listened , and treated us all with respect. I am hoping for continued support . Again the team from Doctor , to nurse , to social worker , did a great job !!! Thank you so much

facts are they are under staffed and try to make the responsible workers do the job of 3 people. i've seen it while inpatient, outpatient, and i see what working there does to people. fix the staffing problem and solve 60% of the issues there.

I ve never worse in my life than when I was here. The nurses would messed up my medication dosages everyday, and I d mention it. They argued with me until I had to talk to my doctor with them. Staff would curse and yell just as much as some of the kids with behavioral issues. Heard staff calling us && the adult side the crazy people. Kids would eat in the day room, make an absolute mess, and it wouldn t get cleaned up for days. It is like this place as never seen a vacuum. I had to give them my deodorant and other hygiene stuff for them to put into a room, but when we asked to use it in the morning they wouldn t allow us to use it, and tell us to wait for another nurse to let them in. Every nurse had different rules. It was almost like you had to master every single ones ways to not cause a problem. Nothing about this place was consistent. The first night I was there, the nurse drew my blood at 6 am with just the light from the cracked door. My room was pitch black except for the night from the hallway. I respected none of the nurses here. One kid who had anger problems and autism was telling one of the nurses about how he feels the nurses don t respect his feeling, and one of the them yelled f*** your feelings and slammed his room door. I wish I was joking but I heard it first hand. But josie was my social worker, and I adored her. She understood all that I would have to say, she d ask me questions until we both understood what was going on, she knew how to reassure me I was gunna be home and away soon, etc. My mom even told me that when she was on call with her she started crying because she felt so relieved that there was finally someone who would answer her calls and explain everything to where she could understand. She d see me in the hallways and smile and say my name & it made my days. I don t think Josie should have to be behind the criticism of this facility, because when she was around, everything seemed like it was gunna be okay. I respect her on so many levels.

I m using my boyfriends account because I can t get into mine this horrible place left me in worse shape Then I was going in still haunts me of the things I went through staff breaking girls arms staff ignoring what goes on around them telling your loved ones who call your in group An never tellin you they called shooting kids with shots because there crying seening 5 girls beat up a little girl An everybody watching this place needs shut down I m surprised there open please take your love ones to a place that will help

I worked at Rockford for a year and a half as the CNO or at least held that title as no leader really had the power to do their job as the CEO micromanages everything. Rockford was the most unsafe place I have ever worked for , even having worked for a maximum security facility for the criminally insane. The staffing is almost obsolete because of the working conditions and the amount of patients that are accepted each day. There is no accountability for the patients as they are allowed to do whatever they want from smoking in the hall, destroying property and attacking staff, with no consequences and we keep accepting them back. The census is 138 beds but they accept patients as high as 156 on a consistent basis. There is no security to support the staff and you only hear everything that you do wrong, nothing positive. Most of the staff do their best under the conditions they have to work under, but senior management doesn t care, they only care about perception of outsiders and making money. Senior leadership needs to change in order to provide safe quality care for the patients and a safe place to work for the staff that remain loyal. Also, if you start to work there and want to leave you have to get out of Delaware to do so without them knowing and sabotaging the places you have applied to, especially Christiana Hospital. They are made aware anytime someone from Rockford applies there.

I appreciate them so much for helping me in my treatment

Would do zero stars if possible. Been here 4 hrs for my son who desperately needs help. We ended up leaving. 3 hrs in they then decide to mention the intake rooms are down? So it will take longer. Would be nice to be told when we arrived so we could try elsewhere sooner.....

So i was sent there a couple summers ago but luckily I was in the outpatient treatment. I can't imagine what goes on the inpatient unit as a girl in my group was having an episode. Instead of trying to calm her down, they sent her straight to inpatient. A boy who is transgender male was constantly called by the name and gender identity he hates being called. Instead, the therapist of my group pulled the "as a Christian" card to justify her superiority over us. If you don't cooperate in your family session, even though there are some things you may not be comfortable talking about, they will keep you there for another 2 weeks. Having my parents threatening me to go here pretty much sums up what goes on there. At least one lady was nice, but i honestly think the therapists should not use religion as a tool to help patients who are dealing with mental problems

My daughter volunteered to go there for a week after almost dying from an overdose. She was in icu at the local hospital for a week because of it. She had pnemonia, kidneys were barely functioning, had trouble walking, and many other health issues.
Rockford took her off all the meds the hospital had her on. The showers had no hot water. I tried to get her out after a couple days and they refused to release her!
The drs were horrible, the staff was rude.
After her insurance said they would pay no more, they finally released her.
If you love someone, don't send them here.

im not even going to sit here and lie but rockford wasn't that bad, i didn't really struggle with depression or none of that. i was very aggressive and you just got to open up to all the people that work there so both of y'all get comfortable with each other, same with the kids you got to keep it cool so no problems are started. the staff are amazing when you respect them , they respect you back as if you were one of them. overall rockford not that bad, but if you want professional help mentally and don't want meds, you got to go somewhere else.

Worked here as an RN and the working conditions for nurses and recovery specialists that actually do their jobs was really bad and the management are distasteful people that spend more time/energy doing BS then actual work that would be useful.
The facility is not well maintained and system is extremely inefficient. General staff are rude and ignorant and often spread rumors about patients or tease them. It's the least professional place I've worked.
We did very little help to people in need. Staff are so often overwhelmed and under trained that patient care suffers significantly.
Doctors often do the least amount possible and keep patients there as long as their insurance will pay.
Rockford's group therapy sessions usually consists of an untrained person going on google and printing up a lesson about coping skills right before therapy time, then winging it in front of a group of patients.
The food is gross and a lot of patients don't eat or only eat junk food/candy from the vending machines or that their families brought in.
All the pt history is totally disorganized and difficult to access.
Rockford is owned by UHS, a corporation that owns over 400 US based psychiatric hospitals. Like a typical corporation they try to make the most money while spending the least. This corporate mindset creates demeaning, tedious, repetitive and disheartening work that makes you want to check in as a patient! It really seems to me like it's a major scam on the government and insurance providers. The people at the top are making ridiculous money while the people at the bottom who actually care and doing all the work are barely scraping by and wasting their lives away for this terrible organization.
The amount of money they charge is crazy! They'll accept patients when there are no beds and no staff to care for them, as long as they can pay they'll stay. All this while not providing staff with basic functioning equipment to do their jobs.
It's supposed to be 4:1 nurse to pt ratio however there have been cases where i've been working with more than 20 patients and just one nurse. I tell management and supervisors and nothing changes. Supervisors are unhelpful and rude most of the time. O and no breaks unless you're on night shift or willing to leave and let work pile up while you're gone.
There is no security. If there is a situation with an aggressive person you're on your own. They put you through a class to handle these situations, but it's a total joke and just designed so the company doesn't assume any liability if someone gets hurt.
Many nurses quit shortly after being hired or drop their hours to PRN because it's so bad.
If I were a nurse going into it now with a better understanding of the system, I would only do the minimum for a PRN, they'll tell you it's 9shifts/month but it's actually 5/month (with a slight decrease in pay). You should negotiate this with HR after your hire.
Then you can pick up extra shifts anytime because they're always short-staffed and they will give you incentive when you do, extra 10 dollars/hr for RNs. You can still get benefits also as PRN if you average 36hr/week.
So if you go into it with the mindset that you're just there get paid, you can work the system and make a good amount of money, but be prepared for lots of BS and really bad management! You need to stand up for yourself, otherwise they will constantly put you in bad scenarios with no help/training. If management asks you for a favor, you can say no, they won't do you any favors.
It really doesn't appear that this place will get better anytime soon. They really need to clean house and revamp the whole system to make it modern, efficient and provide good care. But they won't. All they care about is making money in the short term and thinking of the long term repercussions makes me feel ill.
Really hope this review is helpful to somebody thinking about working here!!

3 times a charm. 1st experience was horrible. 2nd experience was not bad and actually helpful and not expecting much more this 3 time around. Good program good staff but the organization of the intake process is horrible. Intake is collectively 45 min but it always takes every bit of 4 to 5 hrs just get a room! Management needs to work to make it a more streamlined process.

I would give zero stars if I could. I got here at 6 pm, it is now 1:20 am and still have not been seen. This is ridiculous and it's a good thing I'm not an active danger to myself at this moment. It seems none of the staff know what they're doing and no one communicates. Really hoping the help is worth this

Can in with two addicts for detox that were nodding out and they turned them down for detox.

I was in a very dark place when I came to this place, but the staff helped me out of it. I'm grateful for what they did. I'd suggest you take this route, especially if you're a teenager.

I hope whoever runs this facility burns in Hell. Over and over and over. Actually, Hell would be too nice of a place for those at UHS. They re pure evil. Satanic, even. Rockford is a FOR-profit psychiatric chain of hospitals that go around assaulting their young patients. One of the largest behavioral health operators in the nation, UHS facilities have a history of violence, sexual assaults, lax security and patient deaths. Then why the hell do they still exist?! This place is worse than a damn prison. By far. If you re thinking of taking your loved one here or coming to Rockford yourself, I ve got one word for you: don t. Just don t. You will not leave the same person at all. And I mean that. It will traumatize you. It will change you. Not for the better. At all. You d be better off at Wilmington Hospital or your loved one. Barely.

You ll wonder if where you went was even real as you ll doubt that such a place even exists. You will be treated like a lab rat. Given drugs until you re sedated, isolated from your family and friends, and threatened on a daily basis.

You ll even worry about who will take your life first in this place: fellow patients or the staff, or yourself. When I was a patient in my teens back in 2005-06, I didn t believe I would ever make it out of there. At all. It is a frightening place to ever be placed or to place someone. I cannot wait until this disgusting excuse of a hospital is leveled by a damn bulldozer. I ve seen staff, when I was a teenager and a patient here, beat a deaf girl because she couldn t communicate with them and they were frustrated . Never saw her again. I saw a girl get her leg broken by a young male patient who was incredibly violent. I witnessed a grown man try and grab a young girl in a hallway during cafeteria time. Had he have gotten ahold of her, he likely would ve raped her.

I was drugged in my sleep the very night that I got there and I still, to this day, do not even remember what they had given me at this facility.

These reviews only tell a brief synopsis of the horrific truth of this place. Why the hell would someone lie about what this place has put them through? We re not lying. And if given the chance, we would all speak out against Rockford Center. So in conclusion, may Rockford Center rot in Hell. We will never, and I mean ever, forgive those who traumatized us at this decrepit facility.

Thank you for helping me ! After reading such bad reviews I had to comment. I signed out of one hospital then was sent to Rockford only a few days later. The first place (Brooke Glen) was horrible. No matter where you go there will be issues. It s a looney bin for Christ sake. If I ever needed help again then Rockford would be the first place I would call.

I had a terrible experience with the Director of Social Service, Melissa Foster. Without going into detail about my personal situation, I found her behavior aggressive, rude, and unprofessional. Rockford itself is a waste of time and money. It is just a giant money-making warehouse. There is no real treatment here. I also did not appreciate the overly friendly manner she had with my husband. It made both he and I uncomfortable. She seems to have a lot of "issues" herself. If they hire people like this, no wonder people prefer Meadowood. I have changed my name on here because I found Ms. Foster so disturbing, I am worried about retaliation. Avoid this place.

Worst experience I ve ever had. I agree with most of the reviews. Insurance fraud, messing with your meds for a reason to keep you and run out your insurance. Over crowded. I went to be admitted in the day program but they put me in patient. I ve seen the same psychiatrist and therapist for years. Even they tried to get me released and the doc at Rockford wouldn t even respond. I was locked in, sleeping in the community room because no regular rooms were available. The whole thing made a minor bout of bipolar into a mess. Staff was rude and unavailable. Groups were a joke! So overcrowded time was up just as we finished introductions. When groups were smaller people were allowed to dominate. There was no fair back and forth. Just a complete waste of my time. I was taking a shower and another male patient walked in because the staff wasn t monitoring appropriately. Abosolute nightmare. STAY AWAY!

I had a traumatizing experience there in just 5 days of being there on two separate occasions, inpatient. I will talk about the second time because it was the most traumatic. The second time I went there, I was 15, last year. I had been diagnosed with CRPS/RSD (Complex Regional Pain Syndrome, which is an invisible chronic illness, with a very high pain level), my pain has gotten much worse since I was 13 (the first time I went there).

So I went there willingly because I was in such a depressive state, that I was willing to give them another chance. When I got there we were placed in a conference room to wait. My pain started to increase and so we tried to get someone to talk to. There was no one there to talk to in the area we were in. A doctor came through but he said that he just got there and walked out. After about 45 minutes of waiting in pain. There was another patient waiting in another room walking around freely. This place has homicidal AND suicidal people together.

Anyways, I was in so much pain that I didn't want to be there anymore, my pain outweighed my depression at the moment. I just wanted to go home and somehow cope with the pain and get it to go down. My mom started banging on the glass to get someone, anyone's attention. Staff and security guards saw her but ignored her yelling and banging. A nurse finally came by and said they would send someone over, but no one came. My mom called 911 because I got into so much pain. The EMS arrived. He was literally behind the glass door. My mom told him through the glass that I was in severe pain and needed help and taken to the hospital.

Let me make this very clear. Rockford staff do not care about physical health AT ALL. My mom told staff that she wanted to leave because this was unacceptable. We waited for too long, had been ignored by every staff, and I was in too much pain and they couldn't handle my condition. The staff would not let us leave and called the doctor, who refused to discharge me WITHOUT seeing me, meeting, or knowing about my health condition. Rockford staff refused EMS to assess me.

The door between us and the EMS guy was locked. I could see him but couldn't get out so I had a panic attack and dropped to the ground. I got myself together quickly though but I was crying in pain the whole time. He couldn't do anything ,THE STAFF DIDN'T LET HIM HELP ME. They kept us LOCKED IN THEY'RE FACILITY. I was angry, in pain, and locked in a place with NO medical attention.

At this point we were finally causing attention to staff. But they called the police because my mom was infuriated. My mom had to keep explaining to each new staff member that arrived, about my medical condition, which nobody knows what it is because it is considered rare. While my mom was talking to the police and 3 staff members, I started hyperventilating.

Long story short they didn't let me leave. I was wheeled into the teen girls unit after my mom was forced to give up because the police were on they're side. My traumatic experience did not end there. I can't fit the rest of my traumatic experience at Rockford on here, but the conditions are horrendous. I got sleep paralysis there, they do not clean the cafeteria, the floors are sticky and drinks spilled everywhere, the food is uneatable, it is disgusting and fake. People fight and get hurt.

Every staff member I told about my condition nodded and believed me, until I later found out that they pretended to believe me. They only believed me when they called my mom, and that was only ONE staff member that did that. Not ONCE did ANYONE call my doctor to confirm my chronic pain condition. They ignored it and then questioned why I walked so slowly in the hallways, (the pain is in my knees).

An adult male with some obvious mental disorder just WALKED into our teen girls unit and when they were getting him back to his unit all I saw was him running at me before staff shut a door between us. Another violent, mentally ill, teen boy BROKE A WALL DOWN. This is inhumane. SHUT. THIS. PLACE. DOWN.

This place was very very good for me it helped me through a lot of stuff and I'm thankful for all the staff there don't listen to the other reviews they don't know what they're talking about.

I am currently 15 and I was put into the Rockford Center when I was 14. I had multiple suicide attempts before my visit and self harmed at least once a week. Before I was put into Rockford I had very low self esteem and I would find it difficult to find reasons to live. Although some of the staff wasn't the best there were many nurses there that were supportive and actually seemed to care. The social worker for the Junior Adolescence unit was very kind and made family sessions very comfortable even if you struggle with family issues as I did and still somewhat do. I was admitted at 3 am and I cried the first night but I had brought something that made me feel comfortable and they had to confiscate all the things i brought that night to make sure they weren't dangerous but the nurse saw I was crying so he checked it very quickly and gave the item to me. The food was similar to school food but what more can you expect. The rooms were nice and if you like sleeping in total darkness than you'll love it however if you have a room mate that doesn't like the dark or has had a negative experience in the dark then you are able to compromise and leave the bathroom light on and close the curtain to the bathroom. There are many things that you'll have to adapt to and get used to. As for the phone calls when you are having your risk evaluation they will ask you to write down the names and numbers of people you would like to contact while you are in the center. The woman the assessed me said that I would be able to call friends but most of the nurses on the unit do not allow any calls other than to family so my advice would be to mark your friends as your family so you will be able to contact them. That was my experience , others may have been different but over all I came out stronger and more positive, there were two instances after the fact that I did self harm but nothing like I had before. Another thing to be prepared for is that they are very strong with medications, when I went in I was only on 25 mg and when I came out i was on 35 mg. Be prepared for many things and don't cause unnecessary trouble.

My brother is a patient in this facility. He said an employee, by the name of Jason assulted him. I inquired to get more info and was told nothing happened. Your staff won't even admit to a misunderstanding. Do you really expect his family to believe that he imagined it all. He called me right away. Atleast say you will look into it. The people you treat have issues but should not be mistreated. I hear you have cameras all over the building. Im sure a camera caught it. Is this how you treat people. Drug them up on sleep meds and push them around.

I went here for 2 weeks. 11 years old I was, self harming and suicidal thoughts. I was put into here for those things. See I do laugh a lot of things people say so I did have good times their and made friends. I did really love these 5 nurses that were there all the time they would understand. In fact right away everyone knew I loved Taylor Swift, the only thing I would love to talk about. But the rooms, and floors, they were so dirty. Some nurses would be very loud and I never got sleep. I love sleeping with my door closed and all darkness but they would always walk in to do a attendants something like that and would keep the doors open without closing them. I didn t feel comfortable with the food for lunch and dinner I really only ate cereal. The beds felt like rocks, I sleep with a very uncomfortable flat/thin pillow and thin blankets, so at night I would have to put on 2 pairs of pants 2 pair of socks and 1 furry long sleeve shirt, I felt very cold and I would curl up in a ball. There weren t curtains for the bathrooms or showers like other rooms. I had nightmares every night, especially when I left and till this day I still have nightmares and I was there 4 months ago. Everybody was sick there which got me sick so I was sick for days and we didn t get any medicine for it.

Look, for any psychiatric facility, the reviews are going to be terrible. This place was actually very helpful. As it was a psychiatric hospital, of course it wasn't pretty and comfy. The staff, however, was amazing, along with the treatment. It's a great place to go if you really want and need help.

Positive facility, except for the whiners who can't take responsibility.

STAY AWAY FROM HERE..POLICE HAVE A STACK OF DOCUMENTED CASES ON THIS HOSPITAL... PLEASE PROTECT YOUR CHILDREN...AND YOUR LOVED ONES.SHUT ROCKFORD CENTER DOWN!!!

Having an awful experience with Rockford. I dont believe it's acceptable to be somewhere for over 4 hours, after doing paperwork 2 hours ago and still waiting to be moved into a room. Not much communication from staff and very frustrated. The person came looking for help and it's like pulling teeth to recieve any. I can see why people could walk out and get discouraged from trying to get help. Rating 2 stars for now, in hopes to delete and change this review.

I stayed here a few years ago, back in 2015, I was 17, I must say all the bad reviews about this place are absolutely true! If I could give this place zero stars I would.
The staff are extremely rude, they keep you in your room most of the time unless you re going to eat or you re cooperating in group, majority of my time here I was unable to speak to my family and or see them.
Whenever I d ask did any of my family members call to speak with me I was told no but once I left and went home my family said they d call several times a day to speak to me but the staff wouldn t allow them because I was in group or sleeping. Bunch of lies from these people! The facility is not clean or sanitary at all, girls arguing and fighting and some of the staff were even entertaining it! I received NO help from this place whatsoever, I wouldn t recommend this place to my worst enemy! One day I even got yelled at because I was unable to get in the shower in a timely fashion because all the other girls got in before me and by the time I was able to get in when they were finished it was too late so I got screamed at. WORST PLACE EVER. FELT LIKE JAIL.

This place..... I wish I could physically show people what went on in there, but words will have to do.
First of all, I was admitted into the adolescent program, for reference. Where to start? When I first got there it looked nice. The waiting room was well kept in shape. The first thing I noticed was the receptionist, she looked like she was in hell, having to say the same thing over, and over. "Rockford Center, Roxanne speaking." The way she talked, and the way she acted..... it seriously looked like she was mentally abused.
After I was assessed, they said they would gladly accept me. But, there's something very wrong here. There is nothing wrong with me mentally, the reason I was sent here was because of missing school..... For medical reasons. This was already showing me red flags.
During the initial goodbyes with my Dad, they had a woman (the only nice one there) bring me to a different part of the building. As soon as you walk in, I saw that the place was disgusting. She took me into the Cafeteria, in which the floors are always sticky. I immediately knew that the place was never cleaned.
After the first group, we went to the cafeteria again for lunch. I sit with some people who invite me over. In the middle of lunch, a kid whispers to me to come over. He tells me, "Basically I'm 14, smoke weed, and am planning to escape". I'm going to call him Jim. (not his real name) This has nothing to do with Rockford themselves, but It's important later.
The second day, in the middle of the first group, Jim and I get drug tested. I go first because he asked me to leave piss in the toilet for him to use. I, of course, piss for him, because I enjoy helping people out. The nurse didn't even bother to go in and flush the toilet. A little bit after this, a girl comes in, and reeks of weed. You can obviously tell she is high. Guess what staff did about it? Nothing.
The third day, A girl had an episode and even told staff that she didn't take her medicine. Instead of helping the girl, they send her straight to impatient. Jim and I end up getting into an altercation. He sucker punches me in the face. Guess what the staff did? Nothing.
The rest of the story is entirely boring, because nothing happened, other than the awful conditions they had there.
Never go to Rockford, There's a reason on all the walls it says "This is hell".

i would never recommend anyone i know to go to rockford. while not all of the staff were rude, there were issues amoung all but one of the staff members. while i was there a boy would had obvious temperament issues was completely ignored and left alone to do what he wanted and say what he wanted and put on the computer to watch videos while everyone else who acted up was punished. there was drama and issues amoung everyone from both the senior and junior side.

the food was terrible and they starved us. the bed were like rocks and they would wake us up ever 15-30 mins by turning on the lights and banging the door shut. the staff at night also is very loud. during the day they don t give u much food and don t really care about ur safety at all.

All the smiling pictures are a lie on their website. I would not wish that place on my worst enemy! Its filthy, dirty, and it stinks. It will only make a person's problem worse and scar them for the rest of their lives. DO NOT SEND YOUR LOVED ONES OR ANYONE YOU KNOW THERE!

I can t imagine a worse place to go for help! I still have nightmares about this place. It really felt like I was in hell and it made my condition 100 times worse. The staff were extremely mean and had no empathy whatsoever. I don t even get how this place exists. I m guessing the pay must be awful that is why they have incompetent and rude people working there. Please don t send your family here.

This place is a nightmare. When I got there it looked really nice at first (in the lobby), but once they took you back there, it's awful. They read my journal and photocopied everything. People in there are violent and you are never safe. While I was in there, I was abused, and NOBODY did anything about it. They messed up my meds. The food made us all sick. Even the bacon was hard as a rock, and everything was loaded with grease. Disgusting. DO NOT GO HERE

IF YOUR THINKING OF SENDING YOUR CHILD HERE PLEASE FOR THEIR SAFTEY DONT I went here for 1 week for drug rehab but I m under 18 so instead of rehab they put me in the adolescent ward which has people with very different issues some people where there for cutting/attempting suicide others for hurting others/anger one kid was there for stabbing someone kind of dirty the food sucked most staff were nice to me for the most part but I never really felt safe because of people getting triggerd and trying to kill me got hit multiple time by other patients it s not fair that crazy people that are a threat to others are mixed In with people that are sad and feel hopeless unit always went on lockdown because there was a fight at least 3 times a day also pretty sure there were bed bugs I ve talked to patients in there that have been to jail and say it is comparable to Rockford the staff that I made friends with say they don t really like working there and they don t even get a WiFi password for there personal devices I went outside 20 minutes out of the whole week even though I m not a threat to myself when I was sleeping staff would open my door every 15 minutes so I could barely sleep there were retarded people there that were always trying to fight THEY WILL TELL YOU 3-5 DAYS BUT EXPECT ATLEAST A WEEK IF NOT MORE there were people there that have been there for 3 months

i went here almost 4 years ago when i was 13 and still remember it all vividly. you weren't allowed to talk about how you felt in relation to something that happened or the staff would say "that didn't make you feel upset, you're doing that to yourself. you're in control of your emotions." which limited conversation to virtually nothing. i had a splinter from day one when they wouldn't let me have slippers and there was a tear in the sock i got from the emergency room and they refused to give me anything to take it out, so I asked if they would do it, and they said "honey, i didn't sign up to work in a psych hospital to deal with your feet."
i have horrible anxiety and PTSD, i can not talk to grown men about my problems, yet i wasn't treated like a real person unless i talked about my trauma in group. staff pestered mentally ill people every day with completely inappropriate and unnecessary topics, then threatened to give them a shot if they became upset. they're insensitive to people with uncommon disorders and expect that everyone on the female adolescent unit is just depressed because of hormones.
there is no dignity, hygiene, or care in this building. if you care about your or your child's recovery, don't even look at this place. there's a good chance you'll be sleeping in the hallway and poked and prodded until you're worse than when you came in so they can keep draining your bank account.

Patient abuse and neglect at it's finest. Don't ever send your children here, OR yourself.

Last year when I went there I tried to hide my phone and stuff and they found out dang I was a failure and the food wasn t great cause they trying to make you fat cause the food is meat I rather eat a salad

This place is a joke! It made me worse. I felt like I was in jail. The doctors were HORRIBLE and most of the staff were rude and unhelpful. I would never recommend this place to NO ONE! if you are a smoker be prepared to not smoke cause they changed the rules two years ago to a non smoking facility. No cell phone use at all, you are basically trapped inside your entire stay. The food is horrible, the end unit was gross, they locked your doors from 945am to 8pm everyday unless you had a doctor's note. Only one room was available to use all day long. Like I said before this place was horrible! Never I mean never go there to get treatment, you will have an horrible experience.

I was 9 when I was here. The service is awful. I had crippling depression and the staff did nothing about it. They gave me meds that my mom said don't give me but they gave me it and I did nothing but sleep all day. Very very few staff are nice. Most of the staff are very rude and not helpful. This place makes people .Worse than better they treats their patients as prisoners rather than patients. I DO NOT recommend going here at all. This place is dirty and unprofessional. They are very very strict and they made me sleep in a room with another kid that's either annoying or aggressive.SHUT ROCKFORD CENTER DOWN!!!!

Has saved my life twice thanks to them i wouldn't be alive. The staff and doctor Gupta were amazing. I dont have one bad complaints. Thank You Rockford for saving me twice im forever grateful

Although it has been a year and four months since my stay, I have to say that being at the Rockford Center was one of the best and most life-changing events in my life. The nurses were very helpful and caring. The nurses in the unit I was in helped me to get into a better place in my life and there is no way I could ever thank them enough. (-:

Had a run in with this place after saying I had issues, and they said a 7-10 day prognosis from start to finish. I was out in 13 days after I threatened to cut the flow of money because they were not going to release me. Further, I was kept from talking to my wife, my calls were monitored, privacy was obstructed at best, and my requests (as in every time I was to take meds) for medical information on the meds I was taking were denied via proxy, saying "They will get them to me tomorrow." One of the meds they put me on was to treat nightmares, Prazosin, and if I had been able to read the medical information on it, it would have told me that I was not to get up quickly the morning after taking it the first time. I did not get to read said documentation, and the staff never told me about that risk. The morning after, I fell and could not get up, speak, breath, see, or hear, for an unknown period of time. After I regained my senses, I was able to get back up after some unsteadiness, and made my way to the nurses station, at which point I related the incident to the nurse and asked for documentation again. It was once more denied, this time outright, and I was told that my doctor would take me off the medication promptly. My disappointment with this establishment has lead me to believe that I would rather recommend a good psychologist/psychiatrist before I ever thought of putting someone through the prison sentence that is this hole in the ground once more. Please do not ever send a loved one here, they will not enjoy it in the least, it is not therapeutic, and it does not help with any negative thoughts. Not every nurse here deserves this review, however, as a whole, the few good nurses did not make enough of a difference to change my opinion of this place. Please do not ever consider this place for treatment, it is akin to living in hell.

The nurses and staff treated my daughter as their own. Her experience was amazing.

NEVER EVER EVER SEND YOUR CHILD HERE , IT IS BY FAR THEE WORST CENTER YOU COULD POSSIBLY IMAGINE.

In 2001 they released my sister from this hospital when she was still having a mental episode. It was irresponsible of Rockford to release her. She could have been a danger to me, my family and society. My sister had another episode of bi-polar disorder in 2016 and she is still not well, but Rockford is not a long term treatment center so they are releasing her already when she could still be a danger to society. People who are extremely unwell should be treated and not thrown out onto the streets. Rockford could endanger the lives of the people of Delaware. My sister was diagnosed with extreme psychosis at one time, and when she has an episode she is very scary and dangerous. Rockford, why do you exist if you just throw people out before they are well? Why do you exist if other mental institutions such as the Delaware Psychiatric Hospital or Meadow Wood can make my sister better and you can't? Every time she has an episode, they put her in Rockford, but Rockford turns her out before she is helped, then another hospital takes her and fixes her up. What's the point?

I wouldn t let the flea on a dog stay at that place!! They do not know how to take care of people and definitely are not willing to listen to their patients and the families. Absolutely awful center!

Had a horrible time at Rockford and am scarred for life. This is NOT a good place for children, let alone anyone, with mental illness(es) to be at

Never go here. Terrible communication between staff, god-awful living conditions. Some staff members were genuinely nice people trying to help, others were just trying to do the minimum they could to get their paycheck. They treat the patients admitted here as quests to be completed for a reward. They are human beings, many of whom come from terrible living situations and cope with demons this employees could not possibly imagine. Go literally anywhere else for mental health care. Please, spread the word until this center runs out of business and is wiped off the face of the Earth. I know I m not the only one who hated their time here. Take action for those who have the chance to not go here.

My grandbaby had to go to this facilty! Mom bought her there yes it was a court order! The other family part of the problem my grand baby had the other side. Last name and my daughtet! Any body can come and see a patient! They made her put farher down! I dont like that this cause more problems! I am psst! That shouldn't have happen at all!

Thank you for the excellent care and services my husband received while at your facility! I appreciate everyone on your staff for keeping me informed and your understanding kindness toward him!! We are lucky to have you !!

I was sent by my doctor.
So far we have been waiting for 5 hours. It is 1:30am no staff and the security person is sleeping at the desk snoring.
This is sad ......
Update 2:20am.
Called admissions and was told it would take another hour or so...
It is 3:20 am were taking to a room inside.

When I was waiting the receptionist left and they turned the lights off with around 5 prospective patients still sitting there. We were locked in. I was scared. While inside I was denied medical treatment which led to a kidney infection that made me puke blood and I was bedridden until we threatened to sue. I rarely saw a doctor and at any time someone wasn't following orders directly or questioned authority by asking "why" we were threatened with booty juice (a needle sedative). I was constantly miserable and honestly this isn't even the worse of my memories. I have PTSD from being inside those walls, and if your child needs help, seek another source. Please.

Horrible, horrible place. I got better "treatment" from fellow patients than from the staff. You never see your doctor, despite the claim that you "meet with them every day": in fact, my doctor told me herself that it counted as a meeting as long as the doctor approaches you and asks how you're doing, regardless of the setting. Very unprofessional. I was placed here after a suicide attempt, because this was the only available hospital with experience with my particular needs (I'm pre-everything transgender) -- and while I commend most of the staff on their respect for my pronoun preferences and interest in learning more about trans issues, the social worker and doctor made no effort to focus on this aspect of my so-called treatment. I specifically told them the reason I was there was because of intolerance within my household, and that I required post-discharge housing. What did they do? They ignored this and sent me back home, despite my telling them again and again that I would be at risk again if they did so. Basically, I was browbeaten until I agreed to go back to my house. So now I'm in the same place I was before, emotionally-speaking. Waste of time and money. If you have a choice in the matter, do not go to Rockford or send your loved ones there.

I have been trying to figure out a way to fully express how thankful we are to have our child in the partial day hospitalization program at the Rockford Center. If there were an option to give 10 stars, I would do that. When I took our 6 year old there on a Sunday night, I wasn't sure what to expect, but the intake process was so easy and honest. I felt I could discuss our situation candidly and that they would understand. And the intake counselor addressed our son directly, making him part of the process. She didn't judge him or us and we left knowing he would return the next day for the program. He had a tough few days at first in the program, but the counselor and psychiatrist said it could be expected. For better or worse, he exhibited the same behaviors as at school but that helped the clinicians hone in on a diagnosis that hadn't been mentioned before. Soon after, he was improving, participating in the program, and happy! The psychiatrist, therapists, and teachers are incredible. We are always kept in the loop on his progress through daily reports or calls or both. But I have to say that two nonclinical staff are also tops in my books. First, one of the receptionists helped me calm my son as I completed some paperwork. She got his attention and helped him stop banging his head on the vending machine. Then she kept his attention so I could finish the paperwork. But the person who connected most with our son was the van driver who picked him up with a great big greeting every morning and dropped him off with a fist bump and a smile every night. He is the one who always made sure our son's day started and ended with a smile. We will never forget your kindness. For everyone else works there, we felt like there was no other place to turn when we got there that Sunday night. Now we feel like there are options and hope. Thank you for all you do.

I went to Rockford for the 5 day detox. I was addicted to opiates. I hated my time at the center. It felt as if I was in jail. During the day we were not allowed into our rooms to lay down even though mostly everyone was going through extreme pain. All doors were locked at all times and all 40 of us were confined to one small day room. The groups were a joke because no one seemed to care at all. The communication at Rockford between the staff counselors and my family members was HORRIBLE. My family didn't receive one single phone call the whole stay about my recovery. They told me I had to select an aftercare program which was fine with me so I told them to contact my family to see what we can affor . They never called them and signed me up for a very expensive program which I did not agree to. The doctors never contacted them as they are supposed to so my family knows what's going on. They somehow billed my family for the stay out of pocket even though we wanted to go through my insurance and now we are stuck with very large bills. Other than that they had a courtyard that was fenced in with 18 foot high walls for us to go outside and get some fresh air... But we were not allowed outside at all. Everyone in the program was about 21-65 years old and they treated us like babies. I went there thinking I would be getting help and feel very comfortable and relaxed during my stay. But it was the complete opposite. Do not go here unless you absolutely have to.

All of our interactions with Rockford Center have been very positive, in both the day program and the in-patient program. Yes, it is a bit dingy, as one would expect in an older building occupied by people who would rather not be there. I found the staff polite, friendly and caring.

I am surprised by negative reviews. This is a mental hospital, not a resort hotel. No one would work with the mentally ill unless they are truly devoted. I can only assume many people are not familiar with mental health hospitals, or don't like all of the rules, which are in place for excellent reasons. Perhaps patients and families expect too much, or want instant results. I would highly recommend this facility. They give the patients the tools they need to stay well.

Went here as a freshman and they don t help much. I was an outpatient and it wasn t clean. They put you in groups with other kids who have completely different problems which makes no sense. I don t see how I m there for behavior issues with drug addicts and such

The poorest excuse I have ever seen for a psychiatric hospital! Poor staff including social workers to doctors and even the CEO who didn't have the decency to address a problem when we had a concern. He just pushed it back on the incompetent staff we had the problem with in the first place. From the reviews I've seen here I guess a lot more people have the same opinion. Please reconsider when choosing this place you will be sorry! So very sad!

They didn't monitor my son well enough during medication dosages and he and some other teens shared their medication.

It took me years to talk about this place because my experience here was so traumatic. I was an in patient at this place when I was 12 for depression, self-harm, and suicidal thoughts. The staff here was absolutely cruel. The staff here were evil and would make fun and mock the patients. One of the ladies that worked here would scream at me for being too quiet, crying, and rocking back and forth (I have a mild form of Autism, rocking is a way for me to remain calm in times of stress) and when I asked why she was being so mean to me she said "cause adults rule". Rooms aren't clean and they smell like urine. They would not let us go outside either. The staff were also incredibly rude to my parents by screaming at them for being there for too long when visiting me. I would beg for my parents not to leave and whenever I got to talk with them on the phone it couldn't be for longer than 5 minutes. Words cannot describe how happy I was when I left this place, I literally got better with programs outside Rockford. I am 20 years old now, and in good health both emotionally and physically, but NOT thanks to this horrible hospital. This is the first time I have ever written a review on a place and first time I have ever told my experience at Rockford publicly. I am writing this review to stop others from more pain. To parents or anyone out there looking for a place to get help for either themselves, friends, or children, PLEASE DO NOT TAKE THEM HERE. PLEASE.

Rockford was a great place for us! My child was six year old and had what one could only call a psychotic break at her school. We called the facility on our way there. Our intake happened immediately and the social worker we were given answers all of our questions thoroughly and gave my daughter the respect she deserved while she was processing the tough time she was having. My daughter ended up being there for a little over a month. The psychiatrist on staff gave us his cell phone number and I felt completely comfortable calling or texting with questions about my child, her therapy, or mediation changes. I appreciated the daily communication log with the nurses and social worker. I felt everyone was working to helping my child understand her mental state and tried to explain what was happening in her body even though she is too young to truly understand nor make appropriate choices for herself. Mental illness is a life long disease but I feel after our experience with the Rockford Center we are on the right track to helping our child. Rockford got my child stable and our family on the right track to help her long term. We are forever grateful For them

I went for 4 days & it wasn t that bad loved some people there but the separation with not being able
To talk to parents and not seeing them
Is really hard