Nations Lending Services

Nations Lending Services Reviews

Reviews 11
3.5
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We received an email that we were scheduled to hav...

We received an email that we were scheduled to have a notary come at noon to close on our refinance. No notary showed up and NLS wouldn't answer phone calls. When we finally reached David Holmes he said that they had informed us that the notary would be late because they weren't done with our documents on the back end. We received no notification. They said they had just finished at 1pm and sent the documents and the notary would be here in less than ten minutes. We waited another hour before calling again and couldn't get an answer. The notary finally called us at 230 and said that NLS hadn't sent him the information until 1:45pm. We didn't receive any phone calls or any communications regarding anything. They were super unprofessional and unresponsive and obviously don't care about customer service. They didn't take accountability for their actions and tried to blame our broker who we were WITH and when he called them out they deflected. Whatever you do, DON'T USE THIS COMPANY.

Nations Lending Services

Nations Lending Services

3.5