Customer service is about as bad as Comcast, if not worse. Conflicting information from several reps. Started on the phone 6 hours ago, still unclear if my issue has been resolved.
Not sure if there are other options with better customer service, but I highly recommend avoiding Blue Cross Blue Shield if possible.
Called to find out what was going on w my insurance..haven't received Bill's for 2 months only to find out the "marketplace" cancelled my policy saying it was a "voluntary" cancelation..I have never cancelled nor called to cancelled.. and they have NO record that I called! went through 3 people at marketplace a Gwen, A Ray Baxter and Julie Lee... All 3 had terrible customer service.. if it wasn't a statement that showed on their computers they could not help.. This was totally the "Bcbs marketplace" screw up on their end yet they can't get me reinstated for up to 30 days.. yet I already paid them 2 months totaling almost 2200 dollars.. not knowing I wasnt insured! This company marketplace is just that.. they make you feel like a herd of cattle just push you through at their convenience and then throw you out whenever they like and Never apologize or take ownership for their mistakes..! Worst part is gosh I I get sick or have an accident bcbs won't cover till at least a month..here's praying I don't need medical care anytime soon! Moral of this story God help us who have to use bcbc
I could not give a review unless I rated. I wish there were negative stars.
Absolutely the worst company I have ever dealt with.I must make sure I have 2 hours to waste on the phone with them. That's how much of your time it will take to NOT have your problem solved.
I suggest that everyone forget about going to your doctor, especially if you need a particular prescription. BCBS now has the power to prescribe medications. They know better than your doctor. Something has to be done about this. The act of overriding what your doctor prescribes and forcing you to take something that will either not be as effective or make you sick because it's generic has to be illegal.
I was denied a brand named drug because BCBS said I didn't need it because it was not life threatening, therefore they deemed I should take generic. The generic makes me feel weird and sick. My doctor wrote to them 3 times and they approved brand name, but I have to pay full price for it.
I pay $760 a month for insurance that covers nothing. Talk about a scam. This is a horrible company. The laws must change and the power to diagnose and prescribe must be put back into the doctor's hands, and taken away from the insurance company computer that is programed to reject claims because it's not cost effective for them.
Horrific customer service. None of the information on their Find a Provider Locator is up-to-date. None of the information given by their customer service was up-to-date. BCBS also refused to confirm whether a provider was on or off their insurance plan before I saw the provider and submitted a claim. How are you supposed to find an in-network doctor, if their directory is out-of-date and they refuse to confirm whether the provider is in network?
Worst customer service refusing to approve medication that I need to survive especially during covid-19.
Run away from this company please.
The WORST customer service ever.
After paying my monthly premium, I received another bill. I discovered after 5 calls to them that I m having two accounts with two policies and I paid in the wrong account which isn t under our health plan. And when I asked for a refund they told me I m the one who bought two policies!!!!OMG
One of their representatives left me over the phone for about one and half hour and when he came back, he shocked that I m still waiting and he DIDN T solve anything.
I received a letter telling that my dental is canceled upon my request, but I didn t request any cancellation!!
Kept sending wrong ID cards.
If you have an accent pray for someone who won t be rude with you.
I met only one lady who was really nice, but she was like a rose dipped in poison:(
All of that in one month this year.
And many many things.......
If you want to burn your nerves, think about this thing.
I wont recomend this company. It is expensive and the service is poor, is a waste of money/time. Prepare to be 1-2 hours with costumer service they cannot help if you have ask to be transfer to a supervisor and good luck finding someone helpful. They will ask you to call your Medical Group or your doctor office they just cannot help at all.
DO NOT USE BCBS Dental Insurance
They refuse to drop my dental insurance. This is poor dental insurance.
They are holding my health insurance hostage for 2020 in receipt of my dental premium that I have cancelled. You would be best advised to never purchase BCBS Dental insurance.
This is the worst Insurance company out there. They continually deny coverage for the most basic services as well as a spinal fusion surgery I need. Customer Service is worse than Comcast, not sure how that s even possible but they are.
My Nuerosurgeon & Spine Surgeon both requested peer to peer reviews on appeal of their denial of my spinal fusion surgery and BCBS had a Ear,Nose & Throat Dr review my medical records to determine if I was in need of the surgery. Just another example of BCBS s overall poor quality of customer service and an overall piss poor company.
Could not figure out how to coordinate benefits with my other carrier. Had to pay and fight for almost every claim. YUCK
Impossible to get someone on the phone. Hands down the worst automated system I have ever dealt with.
DID NOT GIID NOT GIVE US CORRECT INFORMATION WE SHOULD OF BEEN TOLD THEY ARE NOT A COMPANY WE WOULD RECOMMEND. TERRIBLE
The PPO plan I have through my employer is pretty cheap for what I get from the plan. It comes out to be around an extra $125 a month which is no biggie for me. The actual coverage of the plan itself is pretty great and one of the biggest perks in my opinion is that you can choose your own doctor. I should actually say this is huge for me as I hate having to be placed by an insurance company. Usually you get someone you aren t comfortable with and it s just an all around bad experience. They seem to do things correctly and for the benefit of the customer at Blue Cross Blue Shield.
Terrible, shameful, a disgrace. Do not touch their HMO with a long stick! They wouldn't cover my COVID test during a time of crisis.
They don't follow the C.O.B rules by law. Have tons of medical Bill's in collections due to this
"Here, let us give you health insurance while we kill the environment!". By way of the U.S. Postal Service they send out this hard plastic 9x6 advertisement. That's fairly large for an advertisement made out of hard plastic. No recycle information on it whatsoever.
BCBS of Illinois has always treated me good. I've come in a few times to ask the consultants about the plan they offer, and to ask general questions of can's and can not's. Also, I pay a nice rate for my premiums, which doesn't cost me an arm and a leg. Thanks guys.
Plan keeps getting worsened incrementally concerning choices of hospitals and physicians. Crappy hospitals reimbursed at higher rate. My long term doctor will no longer accept the insurance because Blue Choice refuses to pay.
They never mailed my daughter's new insurance card I'm sitting there mad because I felt like I was being nice to these people and I've been waiting for her insurance card since the first week of November this is ridiculous and it doesn't make no sense I'm angry frustrated and stressed out from all of this and it's not right my daughter is only 1.
I was in a very difficult and upsetting situation with health care needs. I called to ask a couple broad questions regarding my coverage and was treated to a customer service representative who was very rude and downright mean. She questioned our order of events and our judgement on a very sensitive issue. She informed me I would likely be responsible for 100% of bills on an extended hospitalization, and she plainly enjoyed telling me this (in the neighborhood of tens of thousands of dollars). I had to pull over the car and regain my composure after talking with her. I next called our group hmo coordinator who immediately calmed me down and told me that we had done the proper chronology and were absolutely authorized and would be covered.
If I can give a half star I would, I planned on getting information about this company after putting my information on the site to get a quote. I did receive my call after getting that call I got transferred over to another person she answer the phone as if she couldn't hear me saying hello back after us communicating she said I have the wrong number and hung up! Really strange if you ask me... I called the number that called me back and they told me I have the wrong number! All BS in my mind get it together people!!!
i spent over an hour and a half and 4 calls with them to find a ultrasound center that takes my insurance, was hung up on once. I'm glad the Obama care bronze plan cost my family almost 1500 per month with a high deductible and poor service.
I think it is really really dumb on the part of Blue Cross Blue Shield not to accept a credit card for a payment.I was short on my bank account this month and called to give my credit card and they wouldn't take it. They told me if they withdraw the amount and there is not sufficient funds my insurance would be canceled. Really dumb.
As far as the regular insurance goes, I have no problem. This is regarding customer service. They are by far the worst I have ever dealt with. I inadvertently, made a second payment 1 day after the original payment through my online banking. I called right away to have it cancelled, they couldn't do it. I said I wanted my money back, they said it would take 30 days for a refund. I thought this was terrible. How could a multi-million dollar corporation not have electronic banking????? So for 1 month I talked to 12 people, no one followed through. Finally I told them to keep the money for the next payment, that was 10/25/18. Today I find that now they have issued a payment. Oh it hasn't gone out yet. WHAT ARE YOU PEOPLE DOING???????. Now I have to wait 30 more days to get my money from 10/4/18. I can't tell you how frustrated I am.
Took about four calls to get through, but customer service did an ok job with the problem I had. Way better than any other insurance company I have dealt with
Great place to work with an amazing view from my floor :)
Worst automated voice system, long wait, unhelpful customer service
Cannot believe I'm stuck on this insurance. Transphobic and unprofessional.
Blue Cross Blue is by far the worst insurance co out there in customer service. What a disgrace to hard working, honest American citizens. Horrible!
Comical. No-one seems to know what they are doing. If you have an issue plan to be on the phone for hours. do not expect a resolution
If I could give 0 stars, I would. I had to call several times just to get to the right department. One customer service person just set the phone down and completely ignored me. I heard him talking and laughing with another co-worker. Totally rude and unprofessional!!! All I needed was a replacement insurance card as my wallet was stolen. I am waiting on receiving the replacement card as of this post.
Horrible experience. First they claim they never received a payment, which was sent to them on time. Then they cancel my plan. I asked them to reimburse me for all moneys sent after they cancelled me. I get the run around. First they send the reimbursement to an old address although the notice of cancellation was sent to correct address. Their explanation is that's what they had on file. Then they indicate they will resend the check. Again I call and this time they claim it was sent 4 weeks ago. Now they plan to investigate. This has been going on for 3 months. Wonder what the next excuse is.
The absolute worst Customer Service I have ever had. I been in Customer Service for 45 years and have never treated a customer the way I have been treated. God help me if I ever need to be hospitalized.
takes about 10-15 minutes of a rigorous robo-call and then a 30+ minute hold time in order to get through to a live CS person.
After spending close to 2 hours setting up my family medical dental policy, then receiving a pack of paperwork that could knock out a heavy weight, it turns out they never bothered to give me a dental plan! Now I'm sat here, 43 minutes into another call trying to sort it and they aren't willing (even though they were at fault) to give me any form of discount. Additionally I called in December to find out where the nearest ER was and was on hold for 45 minutes. Keep in mind each ER visit (on the priciest plan) is $1k. Ridiculous, DO NOT USE BCBS!!!
This is THE ABSOLUTE WORST insurance company to call for patient benefits, a claims mailing address (not printed on ins card), etc. Horrible automated line. Been on hold 4 separate times; all more than 20 minutes. I wish I didn't have to leave any level of star - I would prefer an emoji.
Wanted to buy BCBS health plan and had few questions about coverage. Their agents are absolutely useless, cannot provide any answer and can even hang up on you. They try to make you to buy a plan before you get answers for your questions. I saw that they don't have any knowledge so asked to email me the policy of the plan and was told I am not a member so they can't provide the policy but I can get it if I buy a plan. Sounds like scam. I would give them zero stars if there was an option.
Worst customer service on par with Comcast. No supervisors or people who can think just robots trying to frustrate you into not getting what you paid for
Worst company in the world. Bunch of individuals with different info which is not valid.
It is unfortunate this is the only choice for many people. Poor website, poor phone service, and still receiving bills when I have already cancelled.
There are also some very awful medical groups available that only allow you to go to state hospitals, which are atrocious.
By far the worst insurance company to deal with. Period, the end, amen.
As a provider calling in they are horrible. I have been hung up on after being transferred and waiting for over an hour. Called back and still no help. I submitted a claim from a dental office for oral surgery. However, because they are covered under the medical plan I have to submit to medical. Because I am in a different state other than Illinois even though they get the money paid to Illinois they said I have to submit a claim to California. However, they are not affiliated with California. They don't have the number or any information!! How can this be if they get the money for this policy? They are no help at all and again I called today the rep says we are not affiliated with California, the policy is in Illinois but I can't help you! How can this be? Is that right? I asked to speak to management or the CEO. It's not happening and again just on hold. A simple way for them to avoid paying this claim. Update a rep from the medical answered they have had a claim for over 2 months and it's sitting there . Just as bad as the hold time! If anyone can give me advice on how to get them to process this or get help I am asking for help! Since they are not phone friendly maybe the CEO can reach back to me after reading this review. #notaffiliated #excuses
I got transferred to escalation department and they said they would process. That I won't have to call back. Why do they have to make this so hard? After reading everyone else's reviews I feel bad for the people. I hope they make a change. I would like to see more positive reviews here. I informed them of my review and asked the rep to look at this page to see what people are complaining about. I am not the only one feeling that the service is horrible.
Worst company to try to get on the phone with. They make it impossible.
This automated system is really horrible, had to redial several times, what a nightmare. HOWEVER, when you speak to a PERSON, they are so helpful and get your issue fixed quickly. Fix your system and we will love you BCBS!
the worst company and the worst customer service i ever seen .people they need to boycott this company.those are not health providers those are drama and depression providers
Literally the most incompetent uneducated people I've ever talked to I purchased a plan for 2018 and decided not to use it I paid my first month premium of $362 and wanted a refund for some reason this is the most confusing thing these people have ever heard of in their entire life I spent 5 hours on the phone and every agent went in circles and told me something different I would strongly not recommend dealing with Blue Cross Blue Shield this was the worst experience of my life
I would give zero stars if I could. This has been one of the worst call experiences I have had. I have been on hold for an hour. The customer service for this company is a joke.
This company has the poorest customer service to date. Either the company does not know how to handle their consumers, or they do not train their staff well. I talked to both a customer service representative and a supervisor, both of whom were rude. I asked a simple question about how a company such as BCBSIL could change their policies without allowing their policy holders to be a part of that decision-making process. I was simply told we're a company and we can do whatever we want and as a policy holder I need to figure it out for myself. If this is the way you do business, I need to find a new insurance company that cares about their consumers. Clearly, BCBSIL is a crooked insurance company out to get your money, without providing the consumer with the proper healthcare coverage.
absolutely the worst insurance company I have ever had. Will not cover your health needs.
Their corporate web portal is down and come to find out the CEO of the parent company HCSC is leaving over a disagreement in vision. In the meantime, I was trying to use their "cost estimator" link yesterday form within the customer portal and it says the link is unavailable. Not happy with the arbitrary and capricious out of pocket costs with our BCBSIL plan.
Worst customer service. Ongoing.
L O N G waits.....over an hour to actually get someone and had to go to a Supervisor to get my password reset - which I could have done in one minute by clicking "Forgot Password."\
Also, there is a website for customers to view activity for claims, etc.
Guess what? Corporate decided we should not be able to see claims in process!? Customer service rep suggested I call in and just ask someone! Great if it did not take 25 minutes to get to a person!?
Why are we not able to see a Claim "in process" or "pending".
Blue Cross - get your act together.
Phone disconnects when on wait. Never spoke to a person.
The worst experience I've ever had was calling BCBS IL! Horribly long waiting time, unhelpful automated system and insurance representatives!!!
My daughter was born 9 weeks prematurely in Colorado and had to be transported home on oxygen with a pediatric flow reducer. I worked with the hospital and blue cross blue shield for countless hours and they advised that they had no options that were in network for my daughter. We had to do research on our own and find a provider, Liberty Medical, who had a portable oxygen concentrator that would be acceptable for our daughter and to go on an airplane. When all was said and done, the total cost for the POC was $490 along with $193 to ship the POC back to Colorado. After many hours of calls, BCBS advised that they would pay $294 for the POC and $0 for the shipping, even though they had 0 options for our infant and the rest was our responsibility. If we were looking for something superfluous I would certainly understand them not paying for all of the expenses, but for basic equipment needed to medically get my daughter home, I find that to be unacceptable.
The customer service reps that I worked with were all very professional, but the coverage provided was extremely frustrating and, in my opinion, unacceptable. Other than the representative telling me that, 'per the contract this is what is covered', I found the empathy and the coverage decision to be very poor.
Customer Service is awful!! could not understand a word they spoke (in the Phillipines). Did not answer a simple question after 4 tries. Refused to give me a phone number to call corporate headquarters. I have taken my business to Cigna and are much happier
on the phone over 1 hour says dec payment not paid when auto payment taken out 11-1 for nov and then 11-30 for dec what is going on. never any information regarding how to pay for new year. isn't bad enough that not know if we have it then can't get together how to pay for new year. seems simple enough if payment made thru the last year to continue why scare everyone to say have not received payment when they do not let us know how to pay.
TERRIBLE!! I called because this was what was linked to BCBS of IL and I was asking someone to just give me BCBS rates that are comparable to my Aetna rates. Not only was I hung up on twice, and then picked up by a super rude associate next, but then he told me to 'look up the BCBS insurance phone number' and also hung up. THIS IS CUSTOMER SERVICE THESE DAYS?!!!!! WHAT A JOKE!!!!!! I SUGGEST YOU ALL FIND A PROFESSION THAT DOESN'T DEAL WITH THE PUBLIC!!!!!
I have had amazing service. One person called me back without prompt to give me a little extra info they had found. Never had to wait more than 4 rings to get a hold of customer service and the people are always friendly and very willing to help/ check on things. Very impressed with the calls I have made thus far.
I have been with Highmark and Anthem BCBS until ACA. Since living in Chicago and having to have BCBSIL I have found that they are lousy. Every aspect of customer service, which seems to be outsourced to a different country, is lousy. They never transfer you to a supervisor or manager when you ask, instead they transfer you to the Healthcare marketplace or disconnect you. I have a silver PPO that isn't in network with at least half the hospital systems in Chicago.(Northwestern/Advocate/Rush- they only take HMOs from BCBSIL) There isn't one neurologist that is in network with them in a 500 mile radius. I could see a orthopedic doc at Rush, but if I had needed surgery, he couldn't do it because the hospital isn't in network. You can not get anywhere with the customer service to fix a problem. They can't keep their in-network list updated, online is worse, and they tell you to ask the provider if they are in-network. I've been stranded between doctors because of this and used an urgent care clinic that was listed in network, but when I asked to make sure they were, they were not sure and said I had to check with BCBSIL about it. What? Our healthcare and health insurance system is broken. I hope the gov't eventually puts them into the supplement insurance business(and they lose a ton of money) and we can have a federally run system that isn't trying to screw us all over and over again. Healthcare doesn't belong in the capitalist marketplace. It is a social need because everyone needs it. Can you tell that I hate BCBS of IL and the lot of the insurance companies? They work for themselves, yet we're paying them to work for us.
Never Ever use Blue Cross Blue Shield. It has been 2 months and I am still waiting for approval for a medical device that I need to LIVE with my disease. This organization is DANGEROUS and lacks all procedures to handle concerns by their members. Dont waste your money!!!! Worst Ever
Completely correct - 5 people to solve the same problem, shifted from agent to agent, long wait times and then the worst: if a provider did NOT renew January 1, 2016 the provider (doctor) IS listed as IN NETWORK. They MUST AFFIRMATIVELY withdraw or they are listed. I purchased an individual plan and almost every doctor I needed was listed in network, now I find out they have actually withdrawn, but weren't taken off the website.
Huge scam company!!!! People be aware that before apply for anything and do not ask just couple time about your concerning, ask at least ten time about particular and go ahead for something different. Never wait their call, double ask for any mail update, avoid missing letters. And etc. similar things, backup yourself and good luck. Thanks
Wow! I have never written a review as don't have time. Like most that have written reviews if I could give negative stars I would! I have NEVER seen such poor customer service in my life! It does not matter what time you call, all you get it is: "wait times are longer than normal, bla, bla, bla' .....If I had a nickel for every time I heard that on hold I would be a billionaire. If I was a comedian there is no question it would bring the house down! I tried three times during the day: at 7:10AM and hung up after being on hold for 34 minutes - at 11:12AM, 31 minutes on hold and had to go - as I type this I have been on hold from 5:41PM and it is now 6:38PM, and sadly I am still waiting! Considering they just raised most of their fees, you would think they could hire enough people!? I wonder if their CEO would except this and wait on hold for one hour or more!? I bet not!? Their corporate execs hide so much that you cannot even find a good real phone number into the organization. This is also probably a waste of time as they don't read these and could not care less! This all boils down that they could not care as they make so much money, it does not matter to them! If all patients left BCBS due to a much better alternative, BCBS would take note. I think some of us should get together, start our own insurance company, with better customer service than anybody else, and we will leave the competition behind! I built my practice on giving better customer service (coupled with fabulous and ethical care and surrounded by a great team) than anybody else. It works! Eventually several days later I got through after being on hold for 45 minutes and starting the call at 7:00 AM when their phone center opens! I made it through to a supervisor who was actually nice (but the funny part is she couldn t even take my payment and had to give me to somebody else LOL!) I was however, 15 minutes late for work as I did not want to end the call sitting in my parking lot of my office talking on the phone! As a summation, the corporate executives at BCBS really should be embarrassed by this!
If you need any sort of continued speciality prescription drug coverage, DO NOT BUY BCBS insurance. They will do everything in their power to pass the full costs of your prescription onto you. Third Party Payments no longer count towards what you've paid in coverage. This is new for 2017, they did their best to sneak this into their policy language. BCBS has forsaken the fact that YOU went out to find assistance to afford the prescriptions you need. Be aware and avoid this company until this practice has changed.
I'm a customer of Blue Cross Blue Shield of Texas and I must say they have the WORST CUSTOMER SERVICE. At the moment I've been on hold for nearly a hour trying to make a payment. Their website does not allow customers to make their payments online. When will they invest in upgrading their online system and join the modern era?
Finally was able to contact someone, turns out their call center was in the Philippines. You would think they would have the call center here rather than over there, and employ Americans.
Frankly, I would not even rate Blue Cross Blue Shield "one star" given its horrible service. I suggest anyone looking for insurance to look elsewhere.
id gvie 0 stars if possible, they always get billing wrong, i spend as many hours on the phone with them as I do working full time it seems to get my bills straightened out. They continuous act like my doctors arent in network and yet they are and I have to fight with these people every damn time to prove them wrong every single time.......
THE WORST CUSTOMER SERVICE I have encountered. The staff PROVIDES INCORRECT INFORMATION. I have to call many times for each issue.
Most awful insurance, customer service, EVERYTHING!!!!
Maybe THE worst customer service I have ever received. He actually hung up on me as I was asking him a question? Exactly why I would never participate with them.
Zero stars...not one...I just signed up in December 2016 for coverage that would begin January 1, 2017. I paid through the healthcare.gov website on the the 29th of December, it was taken out of my bank account on the 30th of December via USAA. It should have been easy from there. Unfortunately, I had used an insurance broker and trusted their view on Blue Cross Blue Shield, anyway two applications were made initially. The first, just to cover myself...then days later when I realized my son needed to be on it, I called the insurance broker to add him. They had to start a new application. Somehow in the first application (which covered just myself) was left open and not terminated...so when I made my first payment it went automatically to the first application. When I needed to use my new insurance and I had not yet received my cards in the mail I called them and they said I hadn't paid my first $680.27. I was floored because I had paid it at the end of last year Dec. 29th 2016. Apparently their system sent it to the first application which would have been $433. and something cents. So after waiting 58 minutes during lunch hours (don't call in the middle of the day) they found my payment and they couldn't just transfer my $680.27 to the second application but said they would have another dept give "authority" to transfer the amount. Their suggestion? Pay another $680.27 and wait 7-10 days to receive a reimbursement from the first $680.27. In all honesty I had $318 to my name that day because it was right before payday and we still had to buy some essential food I think and such so I literally could not afford another full payment. Here we are on February 1, 2017 and my insurance is still up in the air. I'm pregnant and I have appointments I need to get to and in the meantime I am paying hundreds of dollars out of pocket since the insurance is not up and running yet while they hold hostage my $680.27 and I have nothing to show for it. I am frustrated. I'm really trying to have patience with this company, but it's really difficult. Just don't sign up with them. Just don't do it. The mental stress it will cause you is not worth your health. I hope everyone has an easier time than I have had. - Ingrid Norton
If I could give a negative review, I would. Absolutely horrible customer experience - a slew of disconnected websites, confusing, incomplete communications, errors in processing documents. I wonder if any of the BCBS executives went through the registration and activation process that they set up?
This insurance company is the worst. Horrible rate and their customer service is just as bad. The only people giving them 5 stars work for the company....
Everytime I pay my premium they loose it and say I dont have insurance.
Worst insurance company ever! Worst customer service! It usually takes 20 minutes just to get through to a real person. Also, whenever I ask a question, the representative will put me on hold again so that they can look into the policy. Often times, when they couldn't figure out my question, they simply just put me online. My longest record is to stay online for 40 minutes while they are supposely "looking for my billing history." When I ask them to take down my number in case there is a disconnection, some of the representatives agrees to do that, but some simply tell me they couldn't call back. Why is there such discrepancy in the same company? On average, since the month I purchase the insurance from them, I honest have to spend at least 5 hours per month to contact the customer service! I am sure everyone will understand my frustration!
Billing is a mess, I kept getting bills that suppose to be cancelled. Dental is not combined with medical. Each month the premier is different on the bills they sent me. When I called, they told me one of the bill is an error! What if I don't call? In the past, all representatives assured me that they will clear up matters with the billing department and will have the billing sorted out, but never heard back from them ever!
Last week, I receive three different bills within a week, with three different policy under my name! Why would I need three different policies? When I paid my premier payment, it was meant for both dental and medical. But the billing department only applied the amount to the medical. So I am overpaying my medical bill 2 months ahead, but my dental bill was 3 month overdue! What is the problem here?
Beware when you purchase insurance from BCBSIL! Worst customer service! Never get a chance to talk to the supervisor! That would take you another 40 minutes of wait time! If you are a busy working parents, don't use theirs!
Apparently the type of service one gets from BCBS depends on where you work. I worked for a school district in DesPlaines and had no problem getting preauthorization for a procedure or surgery, but my dear friend who works for the city of Chicago has been home for almost two weeks suffering from gall stones has not yet gotten authorization from BCBS to have her gall bladder removed. It is probably of no surprise that I am a white woman and my friend is of color . Way to go BCBS!!!! Just another blatant example of racism. We both paid to have PPO insurance. Get your act together!
I was lured in by the promise of a policy price quote, but in order to get there I was passed between several reps and eventually hung up on by Myra so n so because I did not want to complete an application.
UNPROFESSIONAL LOBBY STAFF MEMBERS!!!!!...The Security are ALWAYS ON THERE CELLULAR PHONES & VERY RUDE CUSTOMER SERVICE!!!!!!
Horrible customer service. Shortest hold time I've had is an HOUR. This is what we are paying HUNDREDS of dollars for each month? What a joke.
Lexi was extremely professional, helpful and polite!
Last year's deductible was based on date of service. This year they're telling me it's based on the processing date. Just leaving this extremely negative (and deserved) review so I can keep a written record of their policies so maybe they can stop gaslighting me.
It s definitely the best insurance I ve ever held. Troy was a great help in explaining all the in s and out s of what would be covered in my plan. As with any insurance there are pro s and con s. However I ve found the pro s far outweigh the con s here and the overall service easily beats the nearby competition.
Tried to renew a prescription on Tuesday 1/3. Told that my account was inactive. Called BCBS on Tuesday. There was a 54 minute wait, so I set up a return call. Didn't get one. so at 2:30 I called again. After a 45 minute wait, I was on the phone for at least another 45 minutes. Their phone system had crashed earlier. Finally was told that the payment for November had never been received. Explained that it had been taken out of my bank account. Was told that the premium had increased. Explained that I had received two bills, and had already scheduled payment based on the first bill. I agreed to schedule payment for the additional amount. The rep assured me that she would see that my account was re-activated so that I could order my prescription. On Wednesday I faxed proof of the last six months of payments, and scheduled a payment for the additional premium. On Thursday I tried to refill the prescription again Still inactive. Another half hour wait to speak to someone. The 20 minutes more to find out that the problem has not been solved. Here's the best part? On Saturday I received a refund check for a month's premium! Why did they send me a refund if, as they claim, I was behind in my payments? This is the 3rd problem I have had with this company in the last 12 months.
This is my second review for BCBSIL, and most recent experience with them.
In February of 2019, BCBSIL cancelled my policy abruptly. I didn't know about this until March when they sent me a letter, though. I spoke with various people, but everyone said I could not reinstate, it's been terminated, etc.
On May 15th, I decided to write them an appeal letter regarding the early and wrongful termination of my policy. On May 29th, I received a letter from BCBSIL saying my policy was reinstated, and I would have to pay $2,0000 by May 30th to keep my insurance! I have to pay BCBSIL for the time I DIDN'T HAVE INSURANCE BECAUSE THEY WRONGFULLY CANCELLED MY POLICY?!
I will be paying it, because I can't have my policy cancelled again. But I will also be writing yet another appeal regarding this issue.
It seems ridiculous to have to pay that much, in a short period of time, for the 3 months I didn't have insurance. The math doesn't even add up. I can't stand this company, and would not recommend them to anyone.
And still waiting on hold!!!! Worst experience ever!!!
Terrible Customer Service Reps, long hold times, unanswered questions with no clear resolution. Very disappointed. I was able to get more info about my insurance company from the company billing me. Completely Absurd.
Best insurance you can have
Now I have peace of mind
I spoke with 2 customer service agents after receiving a large bill and a denial of prolia shot for which I had prior approval. Thought it would be cleared up easily but I keep getting the same answer. All provider appeals have been exhausted. We reviewed your bill and uphold original decision. Blah, blah, blah. I have all documentation but it's like talking to a wall. No one cares. It feels like I'm in the movie Rainmaker. Very disappointing.
My experience was very brief and extremely helpful. I don't know if timing is the deciding factor, but 2:30 CST got me on the line immediately and the rep who I spoke with was both nice and knowledgable.
I've been dealing with a billing issue due to their system for months. In April I receive a letter that they haven't received a payment from me since January and they are cancelling my policy. Check my bank account and they have refunded via EFT my premiums for February and March. This company is a BUNCH of FRAUDS it is impossible to get anyone on the phone that knows what they are talking about. No one will take accountability and do their job.
This health care organization does not care about its patients nor healthcare providers. Their 800 number is designed to frustrate users so they can stop calling. Doctors could not reach anybody to answer questions about how come patients have both deductible and copay!!! resulting in zero payment for doctors. This is a sick joke
bcbsil.com