I spoke with 2 customer service agents after recei...

I spoke with 2 customer service agents after receiving a large bill and a denial of prolia shot for which I had prior approval. Thought it would be cleared up easily but I keep getting the same answer. All provider appeals have been exhausted. We reviewed your bill and uphold original decision. Blah, blah, blah. I have all documentation but it's like talking to a wall. No one cares. It feels like I'm in the movie Rainmaker. Very disappointing.