After spending close to 2 hours setting up my fami...

After spending close to 2 hours setting up my family medical dental policy, then receiving a pack of paperwork that could knock out a heavy weight, it turns out they never bothered to give me a dental plan! Now I'm sat here, 43 minutes into another call trying to sort it and they aren't willing (even though they were at fault) to give me any form of discount. Additionally I called in December to find out where the nearest ER was and was on hold for 45 minutes. Keep in mind each ER visit (on the priciest plan) is $1k. Ridiculous, DO NOT USE BCBS!!!