Apparently the type of service one gets from BCBS ...

Apparently the type of service one gets from BCBS depends on where you work. I worked for a school district in DesPlaines and had no problem getting preauthorization for a procedure or surgery, but my dear friend who works for the city of Chicago has been home for almost two weeks suffering from gall stones has not yet gotten authorization from BCBS to have her gall bladder removed. It is probably of no surprise that I am a white woman and my friend is of color . Way to go BCBS!!!! Just another blatant example of racism. We both paid to have PPO insurance. Get your act together!