Terrible experience, automated customer service where you have to repeat constantly, options that are irrelevant or not necessary for my inquiry and overall headache. Zero option to even speak to someone live, instead the automated service just hangs up on you.
I've had BC/BS most of my life. My blood sugars were under control with a medication called Victoza. It's the only medication that got my blood sugars between 80-110. I've gone through their progressive scale of medicine. They will not allow me Victoza, even when I was on it before. I have two doctors write a certificate of necessity which were still denied. I have been off of Victoza since February. Since then all of my readings have been over 400. I'm wife is divorcing me, I've lost my job, my house is in foreclosure, I've been seriously injured twice. And been arrest and spent the night in jail do to my irregular behavior. Pretty good for a guy with no prior history of problems. I don't drink, don't smoke, don't do drugs. So thank you Blue Cross/Blue Shield... Thanks for putting a price tag on my life.
waited on hold 27 minutes, no response, trying to get id and grp number being a new member, just stupid, keeps asking me for npi number, i didn't go to provider i went to member. didn't have this problem with community care, stupid
Awful. Should be ashamed of themselves. Only have them because I'm forced. Good luck.
Can't get BCBS in Illinois either I get the phillipines
India but not Illinois
Not a good Insurance that i would say. Very expensive but limited option
I have been a customer for about 5 years now and never had any hiccups with them. From the get-go they were professional and courteous about my needs. I also worked with Sharon to find an affordable plan that was within my budget and provided the coverage I needed and wanted. She was very helpful and patient with me despite my obvious lack of knowledge from my continuous stream of questions. They have outstanding customer service to say the least. Plus the coverage is very comprehensive for the price too and is widely accepted by almost every medical service in the Chicago area. That s everything I need for medical insurance.
Their customer service department (Lisa) was extremely helpful with my claim reimbursement. She walked me through the proper steps to take and was very helpful and calm. Very appreciative of her work.
I recommend finding an alternative provider that's easier to get in touch with.
I've called them from Doctor's offices in the past to clear up policy coverage confusion and had to wait for over half an hour! Not only that, but I just called United Health Care not 10 minutes before making this call, and was able to get in touch with a rep within *minutes* (as in, under 5).
By comparison, I've been on hold with BCBS IL for 42 minutes and change now, and STILL counting.
-_-'
All I need is for them to send me a copy of the 1095-A so I can file my taxes! If anyone over 18 must file taxes, and the ACA allows us to be on our parents' policies until we're 26, why not send a 1095-A to each legal and covered adult with BCBS IL??? Making necessary forms like this inaccessible to any non-policy-holder who is still covered is just ASKING to have young people on their parents' plans until the age of 26 audited.
Get it together, BCBS IL.
complete incompetence and complacency over here. Can't even get a hold of a representative to talk to, been on hold for upwards of two hours. Bunch of head cases over there who perform there jobs on the lowest level possible. Why i can't receive a call back instead of being on hold for hours at a time is beyond me and a complete lack of common sense. They need a compete overhaul and who ever in upper management puts their name on a disgrace like this should be completely ashamed of themselves.
To whom it may concern, I just had--and am still having--the most appalling service that I have ever experienced. I have been on the phone for over 1.5 hours; I have spoken to--and am still on the phone--with 7 representatives today. That number could have been cut down, if I had not been transferred incorrectly 3 times and hung up on twice. As the last "hang up" was both unnecessary and disrespectful, I am attempting to file a complaint, but apparently there is no where to do this on your site, and your agents can't seem to figure out who I should speak to do this. The issue is that your Representatives (Sales, Benefits, and Customer Service) lack the ability to both empathize and LISTEN to their customers. If they had, I probably wouldn't be on the phone, nor would I have to take to Social Media to get your attention. Not to mention the fact that there is NO way to contact you all via email or on your site to make you aware of the issue. But you have a Facebook page. I won't question your companies priorities as far as this goes, but I do question your employees ability to handle and take care of your members efficiently. This has been both a very frustrating and time consuming experience, and I do NOT appreciate the treatment I have received. I will continue to make you all aware of this issue until someone is able to address and correct the experience that I had today. Concerned Member
And now I've been on hold for 50 mins to be told that there are NO supervisors in the Sales Dept to report my complaint. As someone who works and has worked in a call center and as a Customer Service Rep I find it hard to believe. Please understand that this is not ok in anyway.
They said my surgery would be covered. What they didn't say is my coverage expires 3 days before my surgery after I had been asking for months for a card. They never sent me one now I'm stuck paying a 15 thousand dollar bill by myself. Thanks for leaving me with a bill I'll have to pay for years to come.
Wish I could do negative stars! I am still on the phone waiting just to make sure we have our insurance starting 1-1-2018. All I want to do is pay for it. 3 hours and still holding!!! They keep transferring me to Malaysia even when I ask to speak to someone in America. I can not understand the accents!.
I work with many insurance companies. Without a doubt, this is the worst phone system in the country. It is almost impossible to talk to a human and the recorded messages are totally worthless. It repeats information you give it and then gives you a confirmation number that refers to nothing. Someone in upper management should take the time to try and use it and perhaps they will make it user friendly. I cringe whenever I have to contact BC/BS.
Even with a corporate cadillac plan, it is very hard to deal with this company. Confusing processes, constant barrage of formal inquiries about claims, as well as lack of any centralized help. Employer and employee pay around $14K a year in premiums, and employee pays additional around $6K in deds and co-insurance, and still lots of hassle. Can't wait for M4A.
If I could, I would give this negative 1,000 stars. I got cut off 3 times and NO person there at Blue Cross can help or fix the issue. Absolutely terrible
Their a huge blessing to this area. I was able to get the Medicare Supplement which makes most things close to free after Medicare. This allows me to actually keep myself in good health as I would run out of money to pay for healthcare in the past. You definitely want to make sure you understand all of your policy as I have had to correct the outsourced help a couple of times. They were very understanding and apologetic as well as quick to acknowledge their mistake and fix it. They re the best insurance provider in Chicago if you ask me.
We've had Blue Cross Blue Shield for the past 5 years and have always had great customer service. I have interacted with the reps on several occasions and gotten the answers I needed as well as guidance on Colorado health care rights. I also use the message button on the website to get quick answers to coverage questions.
Hard to understand whoever answered the phone - tried to get our agent's name - gave me name of agent in office who had moved to another town, in another state! no satisfaction at all.
Best health insurance company around. Lots of community involvement.
Do not join this insurance. Worst insurance experience ever
Just read other reviews. I seriously don't understand how this company is not ashamed of taking people's money.
I can't really believe I'm saying this, but so far I had a good experience with them.
I have been trying to get proof of insurance for 2014 in order to file our taxes for the last 5 months. They are no help. They take my request, say it will be mailed and never send it. I have requested several times. So disappointed in customer service.
I called for Medicare Supplement prices, since that information is buried so far in the website that it is difficult to find. First, I gave my information to someone with such a heavy accent that I had to keep asking her to repeat herself so I could understand her questions. Then she transferred me to the insurance person so I could ask questions about Medicare supplements. That person then asked me all of the same exact questions I just answered. So now, almost 20 minutes have gone by. The insurance person was trying to talk me through the website so I could find information on Medicare supplement prices. I was writing the steps down as we went because it was so convoluted and I wanted to ensure that I could get back to the info if needed. I was on step 8 when she said Oh, I know a better way, go back. So, I started all over. Now we re at about 40 minutes into the phone call. I finally got to the page I needed, and asked if I could look it over for a minute so I d know what questions I had. She rudely responded that she was in a call center and couldn t wait. Really? You waste so much of my time and then you can t wait one or two minutes while I look something over? I asked if she could e-mail me the information, which she said she would. (What I got in the e-mail ended up to NOT be the information I asked for it still would have had me jumping through hoops to arrive at the needed info). By this time, I was so aggravated that I couldn t even remember the rest of my questions. I was still asking questions when she disconnected me. A horrible customer service experience.
WORST CUSTOMER SERVICE! I got hung up on and then called back the rep that answered said "I am not trained" and transferred me. She didn't ask me to hold and didn't say she was transferring. Very rude and unprofessional
insurance premium has went from $550.00 to $2150.00 in less than 3 years.
by law we have to stay insured. they are stealing and should be put in jail. the only other health insurance company available has the same rates. what beach are they all living on? rolling around in all their money.
My experience with this company has been a joke got these outrageous Co pay for the emergency room, not only they want to blame the medical group because they not gone pay out of network cost, you can be in another state they will do whatever it takes to transfer you back to your network you can be halfway dead they don't care about your well being as a military vet I rather deal with my va insurance but once my surgery over I will be dropping bcbsil after my healing process
I tried phoning and obviously reached them after business hours; however, when the message told me to call back during business hours the message didn't include the hours or time zone...I'm not psychic. They got one star for having a phone, lol.
Horrible...wait time...billion dollar company will not accept credit cards, every other health care company I have been with accepts credit cards. If you give them your bank account info, they will drain it and take out three months in advance, for ONE month. (I had no late payments, never missed a payment) Then take 8-12 months to reimburse their "overcharge" of your account for ONE month.
Have dealt with them for many years across a variety of plans.
Always playing games to avoid paying medical bills.
Really seems they have a disdain for sick patients. They care about making money than giving security to patients.
This is honestly the worst insurance I've ever had. I previously had BCBS of Michigan, and didn't realize what a step down this would be. Sadly, the price is actually a little bit higher. I find myself afraid to go to the doctor because I don't know what/how much will be covered.
If you have the option go with someone else. Not all insurance companies are the same and they will disappoint you
They get 1 star because I can't give 0 stars. They have no interest in every helping anyway. This is a one way street. They take your money. That's it.
Gives no commission to brokers. Constantly mess up payments and dictate how a person can pay their premium. Have a problem? Just give them a call and sit on hold all day and then just get hung up on or another reference number which means nothing is being done.
Went here to take some photos of the pedway. Very cool place but completely underrated.
Called number as advertised for affordable care plan. First rep took all of my information then transferred me to a rep. The rep said it was the wrong Dept & transferred me again. I held for a long time, no one picked up the line and the next thing I knew the survey was on the line. I called back, my info was given again then I was transferred to another rep in the same dept I was transferred to before. He said he couldn't transfer me and their plans were what they are $700+ for a gold plan! I said I explained three times that I was calling regarding the affordable care act plan that was advertised. He was rude and not helpful at all. He did not transfer me as the other rep did. He told me to call the marketplace myself. What was the advertisement about???? A waste of my time!!!
I've been a member of other insurance companies after being a member of Blue Cross Blue Sheild. When I compare both companies I find that Blue Cross Blue Sheild processes claims faster than the other company, When I have questions about a claim customer service was very helpful in clarifying and resolving issues and questions that the other insurance company.The other insurance company would not call the doctor's billing office to resolve any issues. They would pass me from one customer service agent to another day after day with little or no results; it took at least 5 months to get this particular company to pay a bill. While Blue Cross Blue shield is not perfect it is better that most of whats out there that's why I'm going back to BCBS, I've learned my lesson.
If I could give them negative stars, I would. Unfortunately 1 star is the lowest i'm allowed to give them. Misinformation, not paying my doctors, making me play doctor roulette, and generally aggravating every one of my illnesses in the process are just a few of the reasons I'll be dropping BCBS A.S.A.P. and never going back. Not to mention the fact that they are probably going to bend me over with $10,000 of unpaid medical bills....and when you're on SS, that's pretty much a years income...
Thankfully I ve only had 2 claims to deal with in the last few years but they ve been so great about it. When I called to speak to someone a rep was immediately available. The rep was able to answer my questions and re-assured me the claims had been accepted and were paid. Following up through other records from the doctors office confirmed this.
worst experience! the custom service only do transferring and sending you broken pdf of documents. I dont understand why they are still not close.
NEVER SIGN YOUR KIDS OR YOURSELF UP WITH BLUE SHIELD. MY SON'S TEETH HAVE BEEN IMPACTED FOR 3 YEARS. BCBS ONKY COVERS BASIC AND MINIMAL HEALTH AND DENTAL CARE. BCBS TREATS MEMBERS LIKE A NUMBER. DURING A HEARING, BCBS REPRESENTATIVE BARELY SPOKE. BEWARE OF AIGNING WITH BLUE CROSS BLUE SHIELD. THEY HAVE PEOPLE IN PLACE THAT
DO LITTLE FOR CUSTOMERS. BCBS CUSTOMER SERVICE IS A JOKE. THE PHYSICIANS UNDER BCBS ARE THE MOST
HORRID DOCTORS YOU WANT TO ENCOUNTER. I WAS CONSTANTLY SENT OFF
ON FALSE LEADS. I WAS TRICKED INTO SIGNING WITH THIS POOR EXCUSE OF AN
INSURANCE AGENCY. BEWARE BEWARE BEWARE! I LIVE IN COOK COUNTY, BUT CUSTOMER SERVICE SUGGESTS OTHER COUNTIES. BCBS IS A BACKWARDS COMOANY THAT DONT GIVE A DAMN ABOUT MEMBERS. THEY DENY EVERYTHING, EVEN IF A PATIENT NEEDS IT. NEVER EVER SIGN WIGH BLUE CROSS BLUE SHIELD
Very Horrible Customer Service, and phone prompts are helpful at all!!
Tired of Big companies not having someone to speak to that can break down the terms versus using the terms they learned to pass the test to sell policy!
I called this number. Spoke to a Patricia from the Philippines then she transferred me to a lady in Illinois who hung up on me because I asked her nam sounds like a scam. Be careful when calling agencies.
Terrible automated system. You can't get anyone on the phone. It keeps asking you what company you are calling for which makes no sense. I would recommend calling the member services number instead. The second option ironically takes you to a third-party company that tries to sell you insurance for a different company lol. This is either a scam or the stupidest automated system I have ever seen.
I was hospitalized last year for a week and the insurance coverage was just great, no issues in terms of payment of bills, coinsurance and out of pocket. In fact, I signed up for the same policy for this year even with a premium increase. I even called customer service while I was in the hospital and got the info on the first attempt. From a business standpoint, medical coverage is 95% of the game, customer service 5%. So i dont understand the low ratings based on bad customer service. Read the coverage manual or go online. Money talks, BS walks.
Everything about this company is horrible. I seem to be given incorrect information every time I contact them. And this HUGE company doesn't have access to customer service on the weekends? Ridiculous.
Looking for my membership card. My "patient advocate" said I could see my doctor without it, and I responded that my doctor would probably want to be paid for his services. My "patient advocate" agreed and told me that I could print a temporary one from their website. I asked for my group and member numbers, so that I could do that. The "patient advocate" told me that he was "going into the system to retrieve that information" and twenty seconds of clicking keys later, I was disconnected. When I called back, there were "long wait times." It's experiences like this one that make me believe in a single-payer healthcare system, like the rest of the developed world.
I ve been waiting for $689.89 reimbursement since Feb. 3 premiums were double paid for Jan, Feb, & March. My calls go to Philippines with no one having the answer. Very poor customer service!
Called to get a quote on buying health insurance. The person answering the phone spoke English as a second language and was obviously from a call center. She asked if I planned on starting the policy in the next 30 days, and I responded that it was dependent upon the price and coverage. She asked the same question again, and I answered the same. She then hung up the phone and disconnected the call. Guess you don't want new customers.
(Google should introduce negative rating)
App 0*
Information on website 0*
Customer service 0*
Call waiting time = minimum 30 minutes=-2*
Would you recommend to friends? Strongly NO
Company is a scam!! Will sell off its subsidiaries to ad companies and debt collectors to ward off facing that tremendous debt they create with mismanaging peoples insurance.
Worst company ever. Hour plus wait times when calling and then no one takes responsibility for their mistakes nor help fix the situation.
Avoid at all cost!!!
Attempted 3 calls to add report additional information related to Medicare Fraud issue. It appears that Medicare payments can be added to your account even if you don't have Medicare and no one cares. I was placed on hold and call dropped twice. I was given a direct number to discuss concern only to hear "we are a third party provider... and directed back to customer service."
I will provide a positive post when I receive good customer service.
Like insurance a RIP off take your money and don't want to pay
bcbsil.com
