Mindy Wilson Review of Blue Cross Blue Shield of Illi...
As a provider calling in they are horrible. I hav...
As a provider calling in they are horrible. I have been hung up on after being transferred and waiting for over an hour. Called back and still no help. I submitted a claim from a dental office for oral surgery. However, because they are covered under the medical plan I have to submit to medical. Because I am in a different state other than Illinois even though they get the money paid to Illinois they said I have to submit a claim to California. However, they are not affiliated with California. They don't have the number or any information!! How can this be if they get the money for this policy? They are no help at all and again I called today the rep says we are not affiliated with California, the policy is in Illinois but I can't help you! How can this be? Is that right? I asked to speak to management or the CEO. It's not happening and again just on hold. A simple way for them to avoid paying this claim. Update a rep from the medical answered they have had a claim for over 2 months and it's sitting there . Just as bad as the hold time! If anyone can give me advice on how to get them to process this or get help I am asking for help! Since they are not phone friendly maybe the CEO can reach back to me after reading this review. #notaffiliated #excuses
I got transferred to escalation department and they said they would process. That I won't have to call back. Why do they have to make this so hard? After reading everyone else's reviews I feel bad for the people. I hope they make a change. I would like to see more positive reviews here. I informed them of my review and asked the rep to look at this page to see what people are complaining about. I am not the only one feeling that the service is horrible.
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