This company has the poorest customer service to d...

This company has the poorest customer service to date. Either the company does not know how to handle their consumers, or they do not train their staff well. I talked to both a customer service representative and a supervisor, both of whom were rude. I asked a simple question about how a company such as BCBSIL could change their policies without allowing their policy holders to be a part of that decision-making process. I was simply told we're a company and we can do whatever we want and as a policy holder I need to figure it out for myself. If this is the way you do business, I need to find a new insurance company that cares about their consumers. Clearly, BCBSIL is a crooked insurance company out to get your money, without providing the consumer with the proper healthcare coverage.