Awful customer service. Their coverage is unbelievable poor. They don't care about the patients. IT'S ALL ABOUT MONEY. VERY SAD. I BETTER OFF WITH THE GOVERNMENT. At least THEY WON'T DRAIN ALL MY SAVINGS.
their site is always linking you to pages that do not exist, you sit on hold on the phone with them for 4-6 hours or more without ever getting a response, the info they are providing to their members is wrong info, and its been like this for the last 5 days now why are they even bothering to offer insurance to people if they have no intentions of helping those people or giving them the correct info. I chose my medical group and pcp according to the info they provided on their members blue access site which told me that the pcp i wanted to get was in a medical group that he is not actually in so now i chose the wrong medical group i threw out my back couple weeks ago i went to a chiropractor who now wants me to go get an ortho consult which i need a referral to get which i cannot get the referral because my chosen pcp is not part of the medical group that bcbs said he was someone needs to take their head out of their butts and fix this i cannot stand for more than 10 mins at a time because of my back but i cannot get it treated because evertything they have on bcbs members site is wrong and when you try the chat function says all of our chat agents are busy please call and when you call you sit on hold for 4-8 hours without ever being answered by an agent
Worst customer service ever. Speaking to a human is not an option.
Not sure where the negative experiences are coming from and whether they may be from the State Exchange or some other service but my family and I have had BCBSIL PPO for 6 years through my employer and it is a great organization. I find Cust Svc to be wonderful. We have had many issues over the year and BCBS has always handled them to our satisfaction. We used to have UnitedHealth care before and although it was okay, it took longer for them to pay claims and there were some issues with their coverage. I would recommend BCBS from my personal experience.
BCBSIL is probably the largest in Chicago area. I would stay away from their HMO's, it's just too complicated and an administrative blame game. It should be as easy is asking for a referral from your doctor and going but no, it's always messy. NO MEDICAL OFFICE in the USA will tell you they are 'in network' with your insurance, healthcare system is broken. I've had major billing issues with BCBSIL that were eventually solved due to computer systems issues on their end. That being said, they are like the Comcast of Chicago and the medical offices know how to work with them. Even with a two star rating, I would have to recommend BCBSIL over other providers in the Chicago area.
I have called the member line every day for a week and the same error is pccurring, when given the option of provider or member, if you say, member, it will go to provider network and there are no options to talk to a human. I have tried all numbers on 3 different cards, different numbers on bills and they all go to the same place. I have worked with outside of Illinois providers and the customer service is wonderful. I don't know why bcbsil can't get their act together.
VERY POOR phone triage of calls...WASTES MONEY sending out repeated paper information for clients who have passed away..
Absolutely terrible. I had a question on two policies my new employer offers through them and getting past the initial recording took forever. Nothing matched what I needed so I chose the best option which would then ask more questions about my member ID, if I'm an agent or producer, etc. I kept having to hang up and start all over. Once I finally got to speak with someone, they transferred me right away to the group department. She said she couldn't help me because I wasn't already a member and didn't have my employer's group ID. I had their account number, but apparently that means nothing. She asked what number I initially called and I told her the number from their site that was for sales questions and additional plan information. She instead gave me the marketing departments number and said to call back tomorrow morning. Then she transferred me to the individual department and said don't be surprised if they can't help because she was sure I needed the marketing department. The individual department understood what I needed, but she was the wrong department to speak to and wanted to transfer me back to the group department. I told her not to because I was transferred to 3 different departments and nobody could help me and the one department that was correct would not help because I was not already a member. Nobody seems to want to help you and just passes you through all departments.
SO INCREDIBLY TERRIBLE. DO NOT USE. YOU WILL BE DISAPPOINTED.
- Long Wait Times
- Unresponsive Managers
- Uninformed Customer Service Agents
- Just there to take your money and not help.
If there was an option to give 0 starts, absolutely will. Terrible customer service and completely unsupported.
It took 7 calls to get to someone to tell me that I had to call another number about a past claim under blue cross - and then I was connected and she couldnt even help out!
Worst company to take any info... costomer service doesn't help people...
It took 17 calls to enroll my husband successfully on Medicare Supplement!
Jesus hung up on me TWICE very rude and unprofessional staff. Called for quotes glad I'm not a customer.
Horrendous customer service that can't provide consistent, accurate information.
Do not like dealing with this company. They ask for identifying information when you call customer service before you can even be transferred to a live person only to have that person ask all the same questions again. When you ask why, they don't know. As for wait times I had a call less than two weeks ago that took 2 hours and 20 minutes before someone finally answered. Premiums for last two years have gone up 26 and 56 percent. Had a money transfer of $3000 from my 457 plan to BCBSIL on 1-24-17. On 2-9-17 they said they had not received it. When I called Nationwide who sent the check they told me it had been cashed on 2-3-17 and requested a copy of cancelled check from BCBSIL. All of the sudden they have the payment credited to my acct. that day and have already taken out premium for March. When they send out a premium bill for the following month I don't receive it until the 20th of the month but they will withdraw the money as earl;y as the 5th for the next month if there is a credit balance. Premiums are over $15,000 a year now and this was their cheapest plan and we're still on the hook for another $15,000 for total out of pocket expenses. Insurance is supposed to protect you from financial catastrophe not cause it. This is really working out great. Soon I'll be joining the millions who don't have insurance because at the rate they are going it will exceed my annual income in three more years and I make a very livable income in retirement or so I thought. Nothing has increased the cost of health care more than health insurance. This process is completely broken and needs restructuring fast. They don't deserve the one star rating but had to post it to leave a post.
BCBSI has overcharged me for February coverage since changing to a Bronze Plan. I have tried contacting them on numerous occasions. Ended up waiting ~2-3 hours on the phone waiting for a representative. Calling right now at the moment and not one response yet to fix this problem. If they can't resolve this discrepancy, I am switching insurance companies as I don't need insurance that much yet since I consider myself a healthy 26 year old. The point is, they're not taking $345.44 from me with a Bronze plan.
Called to check my son account status and lady with name SHAMIKA asked me some question for account verification so as soon as I gave her my name she Hung up on me , that's so ridiculous , if she is stereotype person she shouldn't be working there at all i hope her supervisor see my review .
Hit or miss on telephone help. I plan for 45 mins. for a phone call. Try the website for FAQs before sitting on hold...I was double billed my initial January premium and took almost two years to get back credit. Overall average coverage at a high price.
can't even get through been calling multiple numbers for hours, can't email anyone either.
Tried accessing my information online but wasn't successful, it wouldn't take my password or username so I called tech support. Worst support ever. The first young lady who tried to help, after she couldn't figure out the problem, she just hung up. I called back and got Tim, after explaining to him what happened, he asked me to hold on, never came back to the phone. Blue Cross Blue shield has the worst set of people working for them. What type of customer service is this! I hope my job go with someone else next year
I would give these guys zero stars, but I'm not able to. I work for a provider and have been trying to get a hold of someone in customer service to help me. The provider customer service is a joke and doesn't get you to where you need. Calling normal customer service doesn't help either. I got transferred to the providers customer service and had waited FOREVER for someone to get to me.
I was an 80s child when my mom worked here until April 2017. I called this organization 'Blue Monster' for the nightmares I had while growing up. She worked from 3am and I sometimes had to go with her. This place was a front and nothing nice. Check its 'parent' HCSC. Full benefits normally extend to an employee's spouse only, which our dad made good use of many times (star treatment, yoga, socialisation with other recovering clients, use of private exercise equipment, expense paid participation in the 'Heart Olympics', etc.).
The extent of medical benefits as an employee's 'child' I got was copayment to an orthodontist for braces and less than a year of psychotherapy plus prescription as a young adult under 26 after Peace Corps service medical evacuation. Peace Corps volunteers, I was told, would get flown to Thailand for dental services and yet I had to get good psychotherapy through my mother's insurance. My Rush Presbyterian psychiatrist then was decent enough to know that I was good without 'medications', which were unfortunately prescribed first by my assessing psychiatrist's diagnoses of "I don't know!" in March 2003 at Sibley Memorial in the DC area. This DC psychiatrist was around my parents' age and could not give me anything more than an "I don't know!" plus 'medication' and forced transference to Chicago. Lack of proper communication between hospitals and backtracking by doctors over what was said and done at facilities.
They called me to update my insurance information and the lady that was asking me questions was very polite and kind. I felt good about the call and I would not mind calling again.
Best insurance plans
They have
Absolutely a worthless conversation. NEVER get an HMO policy. Buy life insurance for your family survivors. I need to establish a primary specialist to be referred to a specialist before I can make an appointment to see the specialist that preformed the surgery 2 years ago, whom needs to reevaluate the post surgery condition of my vision. Who better to evaluate my vision but me. Loosing vision in one eye could go legally blind in that eye. Really who is the dumb ass in this situation. Yep the tax payer. The insurance company is just sitting back and laughing out loud as the high premiums roll in and the high deductibles continues to lower their risk and fatten their bank accounts.
If you want to be frustrated, call them. They have misapplied my premium payments for months. Supposedly, after I sent them copies of cancelled checks in March, it was straightened out. NOT!!! I am unable to see a doctor because they can't verify coverage. I have literally spent hours on the phone and on hold trying to get this straightened out. On hold now with the 3rd person today. The first two put me on hold - and after holding 35-40 minutes, I was transferred to the auto payment system.
IF YOU ARE THINKING ABOUT IT - DONT!!!!!!!!!!!!!!!!!!!!!!!!!
I have MANY friends in Florida. One example; family of three adults have BCBS PPO which costs a TOTAL of $175.00 for the ENTIRE FAMILY!!!! PLEASE KINDLY AND PROFESSIONALLY EXPLAIN WHY A BCBS PPO IN ILLINOIS IS THREE TIMES THAT AMOUNT!!!! I WANT A PROMPT REFUND AND REASONABLE PRICING!
Ms. Jasmine was amazing!!! I love my husband and my insurance through Blue Cross Blue Shield of Illinois!!! I have to get a mammogram and it will be 3d mammogram and we have to pay $0. It is covered 100%. love our insurance!!!
I have called 12 different numbers associated with BCBS. It is kind of like the Kevin Bacon game. All of the numbers, no matter where I start or what department I request or what service I say I need.....all end up with customer service office in the Philippines. They seemed to not have access to the information or the tools required to get the answers. I continue to ask for stateside rep. I am then told it will take 24-48 hours for a return call. Continuing to try and communicate, it's like I have hopped into an Abbott and Costello movie discussing who's on first! Agh! As I am waiting on hold for the umpteenth time, I am posting this. I am attempting to cancel my policy for 2020. This last call was 20 minutes and has finally, supposedly cancelled my 2020 request for insurance with them.
I needed to shop for individual health coverage for the first time, so I thought I'd save a big headache by going straight to the "best". Horrible mistake. Read on, it's been an awful ride and I'm only 1 week into my plan!
1. I signed up and gave my bank account info on my application for automatic drafts. I went back and forth with representatives - some told me I would need to send in a physical check for my first payment, others told me not to. They ALL told me to "please be patient while they upgrade their payment systems" and I was going back and forth sweating over whether or not I'll even be able to have coverage in time. Then...
2. They "forgot" to activate my dental coverage, and I had to cancel a dentist appointment I had set for the first week of my coverage. I now have to wait 3 more weeks to see my dentist.
3. They "forgot" to enroll me in their Rx program, so I had to pay full price out of pocket for my medications after my plan was active.
4. My so-called "agent" - the person who they assigned to me as the go-to for all of my questions and concerns - has blatantly ignored every single call or email after helping me fill out the application. Super friendly before you're a member, disappear once you are.
This has been the worst experience with any company ever (and I use Comcast so that's saying a lot).
Please don't assume that the first company you think of when you think "who's the best..." is the correct answer. A little research and less assuming would have saved me a lot of time, money and headache.
called to get a few answers to their plans. Went through all the automated info questions, the person who picked up asked them all again. Then they transferred to sales who transferred me to customer service who wanted to transfer me to sales again. Sat on hold for 20 min and no one answered.
we bad service no ability to get to dr and pharmacy
Nah. They have outsourced their customer service to overseas and will never get my business again.
The absolute worst company ever. Unorfanized , with a bunch of 10/clerks answering phones and can not solve problems or answer questions.
If they didn't have a monopoly of being the only hellalrh care provider available I would switch in a min. I almost think using no insurance and racking up medical bills and collections would be less painful than dealing with this company.
Billing wrong hospitals , terminating infants healthcare 2 days after he was born , just to mention a few .....And don't start with the one hr + hold times
Great company. Customer service made me feel valued.
They constantly send you forms asking you personal health questions. They repeatedly deny claims that they shouldn't! These people are truly evil! They don't help anyone!
Would be 0 if possible. Trying since December 12 (I did it right!) to correct a problem with a misspelling that the Blue Cross Agent created. i need insurance (THAT I'VE PAID FOR!). DAYS AND HOURS AND THEY ARE THE MOST INCOMPETENT COMPANY EVER. BUT IT'S LIKE THE POST OFFICE - WE HAVE NO CHOICE.
I miss Harken!
Impossible to get through. When you do, if you need the pharmacy..Good Luck.
Med I've been on for EIGHTEEN YEARS, different companies, copay around $30-35.
BCBS? $205!!! Same everything.
Its NOT the plan, is this Company. Can you say GREEDY? PREMIUMS are like paying a second mortgage. Thanks Obama. Better to go without insurance and pay the fine.
HORRIBLE COMPANY! DO NOT TRY TO EVEN GET ANYWHERE NEAR THEM! THEY ARE GOING TO MILK YOU AND SEND YOU TO A DIFFERENT NETWORK SO THAT YOUR POLICY WILL BE ABSOLUTELY USELESS WITH 750 DOLLAR EMERGENCY ROOM FEE!! ABSURD!
I've had better luck with BCBS IL than I did with United Health Care but the premiums are outrageous. Now, I can't even pay my premium due to the website being down. I'm not sure what's going on but hope this can be reconciled prior to it being faulted to the CUSTOMER. Maybe I should ask for a pay cut so I can get state help and not pay so much for health insurance. There's a $1000 copay on my plan to be seen at an ER meanwhile state coverage individuals in Illinois can go to the ER for a HEAD COLD and be seen no problem. The corruption is RIPE with this one.
although my coverage and benefits paid was prompt, the wait for a human is horrific and often times incorrect.
Worst insurance company and worst customer service. They deny coverage, payments and you can never talk to someone in the US. You end up talking to someone in Manila who's answering questions from a script.
It's crazy that Blue Cross Blue Shield of Illinois (BCBS) is what like a billion dollar company and can't get their business in order. If your company wasn't the cheapest I could find I would have left long ago. Price is the only good factory that you have going for you. Unlike health insurance, auto and homeowners insurance companies try to offer a real relationship and quality customer service to their clients. Relationships and how customer service issues are handled are just as important as a good price to keep your customers happy. Because you are a health provider you feel no need to offer a relationship and quality service with your customers. Therefore you provide horrible customer service. I have had numerous issues with your company over the years and am appalled at your lack of concern in resolving issues. Your consultants provide false information over the phone and your billing provides inaccurate bills. Thank god I keep documentation to protect my self since you do not have my best interest at hear. I can only hope that your company can some day figure out how to provide proper customer service and get your billing in order.
Not only are the wait times long I've been insulted, sworn at and out right lied to. Only giving them one star to post.
They hung up on me as soon as I started taking! EXTREMELY RUDE!!
They just a MAFIA to steal your money then when you get sick they ll say this medicine is not covered that DR not in your plan this hospital out of your area.
If I could give them zero stars I would. It's impossible to get help from this company. The automated service is the worst ever. Choice of getting a quote or being added to the do not call list. No other options. Zero says invalid option.
Cost is out of control....and help desk via phone is almost impossible to get a person....you will be waiting for hours.....just horrible
While a lot of customer service's are not very helpful, I have spoken with Joanna and Tito at the 800 number and both were extremely helpful and looked up everything they could to help me with answers and to find providers. They were patient and very willing to do the research. Thank you very much!
Every time I call, the rep is knowledgeable and polite.
Absurd premiums, obnoxious rationale for why you owe them money, they ask you personal health questions that are illegal to use to factor into your coverage costs (so why are they asking?), hard to get through to a real human on customer service and then they're pushy when you finally do. To be fair and balanced, if you pay for a top tier PPO then they do cover your healthcare charges well.
I try to login to my account online and get 404 error. I try to call the customer service number and am told they have "technical difficulties" and get hung up on. What is going on here?
Poor customer onboarding experience. Encountered multiple issues when attempting to create a login to their webportal, b/c it appears their system gets confused if you had a prior employer's plan. The only support option is phone which included a 15+ min hold time. Their solution was for me to keep creating new user accounts until a technical issue resolved itself. Now I have a bunch of accounts which causes further issues (e.g. I cannot add my cell phone b/c another account lists it).
They are lairs of the world I been suffering with Hapititis c from last two years and I have this insurance they never approve my madicine and I keep them two years now enough I just canceled them because they didn t give me medicine
Over 1 1/2 hours on hold, two days in a row. Never did get through.
BCBS OF ILLINOIS HAS THE WORST CUSTOMER SERVICE LINE, I HAVE BEEN ON THE LINE FOR 2 HOURS TRYING TO SPEAK WITH A REPRESENTATIVE.. THIS IS HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!
As a 40 year customer of Blue Cross, I was appalled by the extremely poor customer service I Was confronted with when calling in for assistance. Rude people, hung up on twice, failure to followup on commitments, etc. I requested management follow-up and could get no farther than a supervisor. this situation is forcing me to reevaluate my relationship with Blue Cross.
Worst automata system EVER...3 hours on the phone 6 people. And the most helpful was the lady in the mail room. Not even sure how I got there.....finally talked to a person. But holy cow your one of the biggest insurance companies. Can't you afford people to actually answer the phones. Your prompts are useless
Worst customer service set up I have ever had to deal with.
This is by far the worst customer service on the planet. I used to put a certain cable company or Telecom company up on that pedestal, and my recent experiences trump those by far. I'm amending my rating to 0 stars, or a negative score that is how bad my experience has been. My son was born on May 13th, and since the 15th, my fiance and I been dealing with this company in what I like to call the 10th circle of Hell that Dante Alighieri failed to mention. We've applied for the same plan 3 times, only to have all records of that completely disappear. Finally, after going to an insurance agent who assured us he could help, we applied with his help through the marketplace by phone. We payed for 3 months of the plan. Whew, the story ends there...or so we thought. After pediatric visits, and other specialists have seen our son, we start getting billed what should be outrageous amounts, as the plan we chose and paid for (and have payment record for still) all of a sudden got changed, and only showed us payed up for 2 months. My fiance gets told immediately upon the next call back they can't speak to her without first verifying from the insured her relationship as his mother. He's 7 weeks old, how the **** is he going to verify this verbally? We have already provided birth records which show her as the mother and myself as his father. Finally after a 20 minute argument with the phone agent (Jeremy with an accent that makes one believe he goes by a different name to family and friends) about this, he finally told my fiance the plan reverted to the initial plan that somehow disappeared and now reappeared, and that our new plan would not go through. So after a week of nonsense, our insurance agent tries to get this mess straightened out only to encounter more BS and "We have no information to provide..." type of answers. If we weren't on such a limited budget, and in an area where our choices are limited, you better believe we'd be taking our business elsewhere. I'm fed up with Blue Cross and want everyone to know of our ordeal.
I haven t been to BCBS s office before. Does anyone know if you need to schedule an appointment before going in to talk to someone?
Their app posts in network doctors that do not accept their insurance. Awful customer service, spoke to someone in India for 45 minutes, they couldn t figure it out and when they tried to transfer me to a manager in the US, they sent me to another automated system instead. Terrible company
This company keeps sending me sales solicitations to my house in somebody else's name. For one year I have been fighting with them to remove this person's name, that I am the owner of the house for years. I call and they hang up on me. If they couldn't do a simple task as this do you think I would trust them with my healthcare issues? Ha! Because of this minor irritation that became a big nusance I would never do business with this incompetent company. I am currently getting a letter to write to the Consumer Commerce protection & the BBB. Enough of this nonsense!
I work at a Doctor's office and the provider line is absolutely awful. It constantly gives you the run around and under no circumstances does it let you reach a representative. I had to call the member services number and argue with a rep there to transfer me to the provider rep. When I transferred, the rep told me I had to go to evicore for the PA. When I tried to use the evicore website, BCBS of IL wasn't even a listed insurer. So I had to call that member number again. They told me if I call the provider number and say I don't know the DOB on the patient, it will connect me to a provider rep. Finally, I got a phone a number for evicore and was able to do the PA that was pended and will probably end up denied. Regardless, this has been by far the worst experience I've ever had with an insurance company.
Poor customer service, takes forever for them just to go through their automatic system. Average wait time is 30 minutes or more, do not expect great customer service.
I was on the phone with Debbie this morning for over 28 minutes because of a invoice sent to me for a procedure one year ago. Gosh that girl has patience! She researched the invoice and even called the business that sent it. Thanks to Debbie and her patience and kindness for sorting everything out!
Terrible customer service! Was given 9, yes nine, different numbers to call while traveling down the "we don't care so we will transfer you" chain. I've been working to get this issue corrected, which was a mistake made by BCBS, for 3 months now.
Worse customer service ever. I do not understand how it can be as bad as it is. I have been needing a letter a of cancellation for new insurance to be active and for the last month all I have gotten was the runaround. They also made me pay for the Month of Jan, although I never rendered their services assuming that it was already cancelled. However... Here I am still on the phone with these freaken morons and no one knows that the hell they are talking about. I am about to call the illinois states attorney office.
Very helpful and professional. Wonderful experience
Had a visit to the BCBS of Illinois, and I had a pleasant experience. I spoke with Gary about health insurance for about an hour, and he gave me the run down and everything I needed to know. I got a great deductible and low premium. I would definitely recommend this insurance provider over the rest.
The people I talked to were courteous but their hands were tied to get anything done.it has been two months since I signed up and payed two months of insurance but now they cant find my account. . long story but last week I was on phone Tuesday over 4.5 hours and Thursday 5 hours . Wednesday 2.5 hours and today Monday is now 55 minutes .
I had a pleasant experience visiting this Blue Cross Blue Shield. The receptionist was exceptionally nice to me, and they even had free coffee!
I spoke with the sales rep and I felt that we really connected. Overall, these guys are extremely knowledgeable about health insurance, and I would recommend them if you are looking to get it.
Horrible called them to inquire about health insurance the first lady hung up, so I called back the second lady told me she is in no way connected to blue cross blue shield and hung. Up this company was very rude and unprofessional.
This is the WORST company in the world.
They do not cover a physical (preventative care) or discount the doctors bill.
Thanks Obama !!! this is working out great...
HORRIBLE!!! Customer service sucks, and each person gives you a different story. When their plans change, so does prescription drug prices -- something they don't tell you when you first sign up! Had I known this initially, I would've NEVER EVER signed up for their insurance! Nobody can help you, and this is what I am paying for?? People with insurance under the Affordable Care Act get better service. As a senior citizen who has worked for over 40 years of my life, I say that BCBS should be ashamed of themselves!!! Definitely not the company it used to be.
absolutely USELESS CUSTOMER SERVICE, unable to transfer to rep after holding and following all prompts....USELESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WOULD NOT LET ME GIVE ZERO STARS
I called Blue Cross Blue Shield with a simple question: What is the cost of a procedure, that I was scheduled by my hospital to have performed? A Blue Cross and Blue Shield representative asked me a multitude of questions. After correctly answering all the questions, the representative told me that she didn't have the answer and would need to transfer me to another department. The representative put me on hold while attempting to transfer me. After being on hold for 60+ minutes, Blue Cross Blue Shield terminated my phone call. I spent 1 hour and 6 minutes with Blue Cross Blue Shield and received no answer. Still needing to know how much the procedure would cost, I called Blue Cross Blue Shield again. I spoke to two BCBS reps for 1hr and 5min and received NO ANSWER. Two hrs and 11 minutes was the total time spent, and I didn't receive an answer to my simple question. Thank you bcBS!
Hi My wife Aisha Patel she just called blue cross about some questions they reply & explains very nice and very Helpfully thanks Blue cross.
God Bless.
takes forever to speak to a real person who ends up being unhelpful. money hungry company.
We had a simple issue of BCBS making the mistake of sending a reimbursement payment to the dentist's office instead of to us (the patient). The payment was also incorrect as BCBS deducted our deductible amount which had already been paid by us. I called BCBS and they acknowledged the error. The dentist returned the two 'physical' checks to BCBS. Now we are waiting, waiting, waiting to get our payment. Multiple calls to BCBS, multiple excuses, and discouraged when asked to speak to a supervisor. When the system works it is great, but if they mess up - beware! I wish there was an email option so I could have a paper trail for a streamlined resolution.
Worst help and support for Providers! all you get are prompts that lead to nowhere. Does anyone work anymore. I give a thumbs down rating!!!
Everytime I ask about coverage, the information changes with every different rep. It is crazy! Incompetent! BCBS is the WORST!!
Beautiful glass building. There's a great park across the street and the lake is close. Plus, it's near plenty of great places to eat.
One is even too much of a rating. You are all the worst set. Every customer should go to Cigna and Aetna. This company should be shut down. They never take a phone call all ways some automated foolishness. Why do u have workers? Fire them all
Never been in the building. But they pay my doctor bills on time.
Views from the pedestrian bridge in Millennium Park.
bcbsil.com
