Andrew Wuehrmann Review of Blue Cross Blue Shield of Illi...
My daughter was born 9 weeks prematurely in Colora...
My daughter was born 9 weeks prematurely in Colorado and had to be transported home on oxygen with a pediatric flow reducer. I worked with the hospital and blue cross blue shield for countless hours and they advised that they had no options that were in network for my daughter. We had to do research on our own and find a provider, Liberty Medical, who had a portable oxygen concentrator that would be acceptable for our daughter and to go on an airplane. When all was said and done, the total cost for the POC was $490 along with $193 to ship the POC back to Colorado. After many hours of calls, BCBS advised that they would pay $294 for the POC and $0 for the shipping, even though they had 0 options for our infant and the rest was our responsibility. If we were looking for something superfluous I would certainly understand them not paying for all of the expenses, but for basic equipment needed to medically get my daughter home, I find that to be unacceptable.
The customer service reps that I worked with were all very professional, but the coverage provided was extremely frustrating and, in my opinion, unacceptable. Other than the representative telling me that, 'per the contract this is what is covered', I found the empathy and the coverage decision to be very poor.
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