Worst customer service. Ongoing.

Worst customer service. Ongoing.
L O N G waits.....over an hour to actually get someone and had to go to a Supervisor to get my password reset - which I could have done in one minute by clicking "Forgot Password."\

Also, there is a website for customers to view activity for claims, etc.
Guess what? Corporate decided we should not be able to see claims in process!? Customer service rep suggested I call in and just ask someone! Great if it did not take 25 minutes to get to a person!?
Why are we not able to see a Claim "in process" or "pending".

Blue Cross - get your act together.