Wow! I have never written a review as don't have ...

Wow! I have never written a review as don't have time. Like most that have written reviews if I could give negative stars I would! I have NEVER seen such poor customer service in my life! It does not matter what time you call, all you get it is: "wait times are longer than normal, bla, bla, bla' .....If I had a nickel for every time I heard that on hold I would be a billionaire. If I was a comedian there is no question it would bring the house down! I tried three times during the day: at 7:10AM and hung up after being on hold for 34 minutes - at 11:12AM, 31 minutes on hold and had to go - as I type this I have been on hold from 5:41PM and it is now 6:38PM, and sadly I am still waiting! Considering they just raised most of their fees, you would think they could hire enough people!? I wonder if their CEO would except this and wait on hold for one hour or more!? I bet not!? Their corporate execs hide so much that you cannot even find a good real phone number into the organization. This is also probably a waste of time as they don't read these and could not care less! This all boils down that they could not care as they make so much money, it does not matter to them! If all patients left BCBS due to a much better alternative, BCBS would take note. I think some of us should get together, start our own insurance company, with better customer service than anybody else, and we will leave the competition behind! I built my practice on giving better customer service (coupled with fabulous and ethical care and surrounded by a great team) than anybody else. It works! Eventually several days later I got through after being on hold for 45 minutes and starting the call at 7:00 AM when their phone center opens! I made it through to a supervisor who was actually nice (but the funny part is she couldn t even take my payment and had to give me to somebody else LOL!) I was however, 15 minutes late for work as I did not want to end the call sitting in my parking lot of my office talking on the phone! As a summation, the corporate executives at BCBS really should be embarrassed by this!