I'm a customer of Blue Cross Blue Shield of Texas ...

I'm a customer of Blue Cross Blue Shield of Texas and I must say they have the WORST CUSTOMER SERVICE. At the moment I've been on hold for nearly a hour trying to make a payment. Their website does not allow customers to make their payments online. When will they invest in upgrading their online system and join the modern era?

Finally was able to contact someone, turns out their call center was in the Philippines. You would think they would have the call center here rather than over there, and employ Americans.

Frankly, I would not even rate Blue Cross Blue Shield "one star" given its horrible service. I suggest anyone looking for insurance to look elsewhere.