Wanted to buy BCBS health plan and had few questio...

Wanted to buy BCBS health plan and had few questions about coverage. Their agents are absolutely useless, cannot provide any answer and can even hang up on you. They try to make you to buy a plan before you get answers for your questions. I saw that they don't have any knowledge so asked to email me the policy of the plan and was told I am not a member so they can't provide the policy but I can get it if I buy a plan. Sounds like scam. I would give them zero stars if there was an option.