I have been with Highmark and Anthem BCBS until AC...

I have been with Highmark and Anthem BCBS until ACA. Since living in Chicago and having to have BCBSIL I have found that they are lousy. Every aspect of customer service, which seems to be outsourced to a different country, is lousy. They never transfer you to a supervisor or manager when you ask, instead they transfer you to the Healthcare marketplace or disconnect you. I have a silver PPO that isn't in network with at least half the hospital systems in Chicago.(Northwestern/Advocate/Rush- they only take HMOs from BCBSIL) There isn't one neurologist that is in network with them in a 500 mile radius. I could see a orthopedic doc at Rush, but if I had needed surgery, he couldn't do it because the hospital isn't in network. You can not get anywhere with the customer service to fix a problem. They can't keep their in-network list updated, online is worse, and they tell you to ask the provider if they are in-network. I've been stranded between doctors because of this and used an urgent care clinic that was listed in network, but when I asked to make sure they were, they were not sure and said I had to check with BCBSIL about it. What? Our healthcare and health insurance system is broken. I hope the gov't eventually puts them into the supplement insurance business(and they lose a ton of money) and we can have a federally run system that isn't trying to screw us all over and over again. Healthcare doesn't belong in the capitalist marketplace. It is a social need because everyone needs it. Can you tell that I hate BCBS of IL and the lot of the insurance companies? They work for themselves, yet we're paying them to work for us.