Tried to renew a prescription on Tuesday 1/3. Tol...

Tried to renew a prescription on Tuesday 1/3. Told that my account was inactive. Called BCBS on Tuesday. There was a 54 minute wait, so I set up a return call. Didn't get one. so at 2:30 I called again. After a 45 minute wait, I was on the phone for at least another 45 minutes. Their phone system had crashed earlier. Finally was told that the payment for November had never been received. Explained that it had been taken out of my bank account. Was told that the premium had increased. Explained that I had received two bills, and had already scheduled payment based on the first bill. I agreed to schedule payment for the additional amount. The rep assured me that she would see that my account was re-activated so that I could order my prescription. On Wednesday I faxed proof of the last six months of payments, and scheduled a payment for the additional premium. On Thursday I tried to refill the prescription again Still inactive. Another half hour wait to speak to someone. The 20 minutes more to find out that the problem has not been solved. Here's the best part? On Saturday I received a refund check for a month's premium! Why did they send me a refund if, as they claim, I was behind in my payments? This is the 3rd problem I have had with this company in the last 12 months.