Completely correct - 5 people to solve the same pr...

Completely correct - 5 people to solve the same problem, shifted from agent to agent, long wait times and then the worst: if a provider did NOT renew January 1, 2016 the provider (doctor) IS listed as IN NETWORK. They MUST AFFIRMATIVELY withdraw or they are listed. I purchased an individual plan and almost every doctor I needed was listed in network, now I find out they have actually withdrawn, but weren't taken off the website.