Worst insurance company ever! Worst customer servi...

Worst insurance company ever! Worst customer service! It usually takes 20 minutes just to get through to a real person. Also, whenever I ask a question, the representative will put me on hold again so that they can look into the policy. Often times, when they couldn't figure out my question, they simply just put me online. My longest record is to stay online for 40 minutes while they are supposely "looking for my billing history." When I ask them to take down my number in case there is a disconnection, some of the representatives agrees to do that, but some simply tell me they couldn't call back. Why is there such discrepancy in the same company? On average, since the month I purchase the insurance from them, I honest have to spend at least 5 hours per month to contact the customer service! I am sure everyone will understand my frustration!

Billing is a mess, I kept getting bills that suppose to be cancelled. Dental is not combined with medical. Each month the premier is different on the bills they sent me. When I called, they told me one of the bill is an error! What if I don't call? In the past, all representatives assured me that they will clear up matters with the billing department and will have the billing sorted out, but never heard back from them ever!

Last week, I receive three different bills within a week, with three different policy under my name! Why would I need three different policies? When I paid my premier payment, it was meant for both dental and medical. But the billing department only applied the amount to the medical. So I am overpaying my medical bill 2 months ahead, but my dental bill was 3 month overdue! What is the problem here?

Beware when you purchase insurance from BCBSIL! Worst customer service! Never get a chance to talk to the supervisor! That would take you another 40 minutes of wait time! If you are a busy working parents, don't use theirs!