It's crazy that Blue Cross Blue Shield of Illinois...

It's crazy that Blue Cross Blue Shield of Illinois (BCBS) is what like a billion dollar company and can't get their business in order. If your company wasn't the cheapest I could find I would have left long ago. Price is the only good factory that you have going for you. Unlike health insurance, auto and homeowners insurance companies try to offer a real relationship and quality customer service to their clients. Relationships and how customer service issues are handled are just as important as a good price to keep your customers happy. Because you are a health provider you feel no need to offer a relationship and quality service with your customers. Therefore you provide horrible customer service. I have had numerous issues with your company over the years and am appalled at your lack of concern in resolving issues. Your consultants provide false information over the phone and your billing provides inaccurate bills. Thank god I keep documentation to protect my self since you do not have my best interest at hear. I can only hope that your company can some day figure out how to provide proper customer service and get your billing in order.