their site is always linking you to pages that do ...

their site is always linking you to pages that do not exist, you sit on hold on the phone with them for 4-6 hours or more without ever getting a response, the info they are providing to their members is wrong info, and its been like this for the last 5 days now why are they even bothering to offer insurance to people if they have no intentions of helping those people or giving them the correct info. I chose my medical group and pcp according to the info they provided on their members blue access site which told me that the pcp i wanted to get was in a medical group that he is not actually in so now i chose the wrong medical group i threw out my back couple weeks ago i went to a chiropractor who now wants me to go get an ortho consult which i need a referral to get which i cannot get the referral because my chosen pcp is not part of the medical group that bcbs said he was someone needs to take their head out of their butts and fix this i cannot stand for more than 10 mins at a time because of my back but i cannot get it treated because evertything they have on bcbs members site is wrong and when you try the chat function says all of our chat agents are busy please call and when you call you sit on hold for 4-8 hours without ever being answered by an agent